We are seeking a highly motivated individual with proven people and project management capabilities, strategic vision, communication skills, academic credentials and a professional track record of delivering results. The successful candidate will adhere to the core CHAI values of resourcefulness, entrepreneurialism, flexibility, independence, humility, and work ethic. The Country Support Manager’s role includes, but is not limited to, the following responsibilities:- Serve as a key advisor in the development of national oxygen-related COVID-19 response and longer term oxygen planning in a set of focal countries. Provide support to establish templates, tools and standard methodologies for national planning.- Act as the focal point to manage the relationship between the Essential Medicines team and CHAI countries, including country team leadership- Coordinate knowledge management for best practices and lessons learned in planning and implementation for sharing across focal countries, and CHAI more broadly- Work in partnership with focal country teams in the execution of their national plans, including the planning, technology selection, specification requirements, forecasting & quantification, procurement, distribution and maintenance for proper utilization of oxygen systems and pneumonia and hypoxemia diagnostic equipment- Work with in-country staff to facilitate timely registration, import licensing, custom/port inspection of oxygen technologies and diagnostic equipment as needed- Prepare impact analysis and build tools (forecasting, budgeting, work plans, etc.) to support countries' activities- Work with CHAI country teams, governments, and partners to identify funding for increased and sustainable investment in scaling up access to oxygen therapy- Assist EM team to manage global supplier relationships through product demand forecasting, market analysis, sharing of market intelligence, and supporting price negotiations- Provide remote and in-country technical assistance to CHAI country teams and governments in support of work streams related to medical oxygen- Work with EM Team and CHAI country teams to identify synergies across programs and support efforts to enable collaboration across programs- Troubleshoot technical and programmatic issues raised by countries and coordinate appropriate support from EM team to address technical issues- Contribute to donor and other reporting.- Any other support, as required Essential Medicines team.

- Build and maintain strong relationship with government and private sector stakeholders.- Manage staff and coordinate all work areas. This will likely include:- Oversee landscape review of private and public laboratory services with the creation of data collection tools and questionnaire.- Conduct the analysis to determine strength, weaknesses, constraints of the system to propose solutions.- Conduct the study of PPP regulations and experiences.- Manage assessment of the financing system and resources that supports diagnostics networks, from commodity procurement to service delivery at facilities and in communities.- Provide strategic input into policy documents including but not limited to national laboratory policies and strategic plans, quality improvement plans as required.- Represent CHAI in relevant forums and technical working groups.- Manage project resources according to CHAI policies and procedures.- Other responsibilities as needed.

- Soutenir l'examen du paysage des services de laboratoire privés et publics par la création d'outils de collecte de données et analyser le volume, le coût et la portée des services existants- Concevoir des options pour les PPP de laboratoires qui répondent aux priorités du gouvernement du Burkina Faso - cela comprendra la définition de la portée du PPP et l'estimation du coût et de l'impact. Ceci peut couvrir, mais n'est pas limitéà :- Soutenir l'engagement avec les entreprises privées au Burkina Faso pour évaluer efficacement leurs coûts, conseiller sur les besoins du Burkina Faso en matière de prestation de services de laboratoire, et déterminer le rôle approprié dans une option de PPP.- Soutenir les organes du gouvernement du Burkina Faso pour compléter le processus d'examen, de finalisation et d'approbation du PPP (par exemple, les études de préfaisabilité et de faisabilité complète).- Analyser la viabilité financière, la durabilité technique et les options d'accessibilité financière des modèles de PPP proposés.- Effectuer des évaluations régulières des ressources et des lacunes du réseau et suivre les étapes clés de l'étude de faisabilité pour s'assurer qu'elles constituent la base des décisions de gestion.- Soutenir le ministère de la Santé, le ministère des Finances et les départements et agences concernés dans toutes les activités liées à l'analyse, à l'élaboration des documents d'appel d'offres, à la négociation des contrats et à la mise en œuvre des modèles pilotés par le secteur privé.- Soutenir la cartographie des paramètres politiques/législatifs/logistiques des PPP et élaborer des recommandations stratégiques et techniques pour l'extension du projet.- Autres responsabilités selon les besoins

Day to day financial accounting- Review financial transactions to ensure accuracy of information and compliance;- Make payments, such as reimbursements, cash advances, and direct transfers to vendors on time;- Ensure financial vouchers have sufficient supporting documentation;- Make sure health insurance tracking records of staff members are correct and reconciled;- Oversee the finance and admin assistant to ensure that information print outs from QuickBooks is reconciled against vouchers on a weekly basis;- Manage the daily cashbook closeout proceduresFinancial Management- Lead in the monthly close processes;- Reconcile monthly cash on hand and bank account balances;- Conduct aging analysis of all accounts;- Review accounting transactions to ensure accuracy of information and compliance with policies and procedures;- Prepare monthly preliminary and final financial statements for country program;- Analyze monthly variances to budget;- Review adjustment entries;- Use Grant Tracking and Preliminary report tool to coordinate with Program Managers in following up their monthly internal cash forecast, and measure project budget variance;- Lead in the monitoring of financial activities for all programs and prepare expenditure reports for program managers as needed;- Prepare and analyze complex financial statements that relate to various fund types and account groups;- Establish and maintain effective working relationships with program managers/staff members;- Lead in the preparation of organizational annual budgets and periodic reforecasts;- Assist in preparing donor budget proposals as needed- Assist in the preparation of audits, financial statements if needed.Grant and Partnership Management- Review all Donation Letters, Independent Contractor Agreements and Memoranda of Agreement from financial management perspective prior to signing with partners/contractors; suggest any points of negotiation and analyses the impact;- Create tracking system to monitor the progress of new agreements with partners and be responsible for record-keeping;- Develop grants tracking to monitor existing partners’ performance and compliance;- Make regular visits to partners’ offices, to monitor their financial management system and to verify their payments;- Review and analyze grant expenses and variances in consultation with supervisor to advise the partner on expenditure trends and potential issues;- Ensure that donor regulations are complied with in all grant transactions and processes of the partners;- Build relations with focal person and build a trusting partnership with partner organizations.- Keep the Country Representative informed on all major compliance issues/challenges while taking the necessary corrective steps with the respective Partners;Statutory and Regulatory Compliance- Coordinate with auditors for annual audits and coordinate donor audits;- Maintain banking relationships;- Work closely with the attorneys for labor laws and other legal matters.

- Support CHAI country team, MOH and partners in the pursuit of effective and efficient health programs with solid analysis and problem-solving skills- Lead the design and conduct of assessments on medical oxygen in Cameroon- Prepare required analysis, including creation of robust models and forecasts in Microsoft Excel- Work closely with the team to proactively identify areas of opportunity as well as possible challenges and barriers, and leverage strong analytical and problem solving skills to accelerate progress towards the program’s objectives- Provide additional technical assistance as needed in the areas of M&E, data management, budgeting and financial planning in the health sector overall- Prepare status reports and project plans as well as lessons learnt and publications.- Assist in preparation of documents and templates- Prepares technical notes and submits for review- Prepare, review and initial sign off participants statement of payments and follow up on timely payment of participants-  Prepares and submits expense and activity reports within three days of completion of field activity

Leadership and Strategic Planning- In close coordination with the Benin senior management team, provide operational and technical support to the MoH to develop a strong MoH vision and operational plan for campaign digitization and integration, including working with government staff daily to:- Scope and understand the health campaigns work and digital health capacity and activities in Benin- Develop a local sustainability plan that incorporates governance, institutional capacity, financing, and other critical considerations- Develop and implement a compelling strategy for maximizing CHAI’s impact and support to the MoH, including clear operational plans that align with government priorities and are coordinated with relevant stakeholders- Coordinate CHAI’s support to the MoH to help strengthen systems and achieve audacious goals on aggressive timelines- Monitor program activities against project goals and MoH commitments, identify operational bottlenecks or weaknesses, and work with the Benin government partners and CHAI teams to strengthen programs as necessary- Produce quality products and documents including strategic plans, guidelines and standard operating procedures, presentations, project reports and implementation updates, and/or communications with partners- Successful transition of completed activities with an emphasis on the long-term sustainability of investmentsStakeholder Relationship Management- Engage, build, and maintain strong working relationships with key stakeholders in government, country and international partners, donors and NGOsworking on public health campaigns and digital health in Benin in alignment with MoH priorities to:- Develop a deep understanding their motivations and challenges and- Ensure effective and impactful coordination between various stakeholders- Identify and work with appropriate organizations to implement aspects of campaign digitization and integration – including software customization, user testing, training, and M&E- Develop and manage sub-contracts of software developers and campaign implementors- Represent CHAI in public forums, including the development of presentations and materials for external audiences and maintain relationships with national and international partners to ensure coordinated activities- Coordinate and lead internal communication within the team, across teams and globally- Engage and collaborate with regional and local experts, institutions, and partners to facilitate long-term sustainability of CHAI’s workProgram Management and Mentorship- Provide direct oversight of one or more program teams; provide support and guidance to junior staff on strategy and project deliverables to achieve team goals- Develop management capacity and technical expertise of CHAI country and regional staff to augment support to national health programs- Develop and ensure execution of program budgets and performance indicators in collaboration with program staff and the Benin senior management team- Lead reporting for the health campaigns programs, working alongside the Benin senior management team to develop programmatic and financial updates- Work with program teams to develop new program areas, including proposal development and engagement with internal and external stakeholders- Other activities and responsibilities, as needed.

Leadership and Strategic Planning- In close coordination with the DRC senior leadership team, provide operational and technical support to the MoH to develop a strong MoH vision and operational plan for campaign digitization and integration, including working with government staff daily to:- Scope and understand the health campaigns work and digital health capacity and activities in DRC- Develop a local sustainability plan that incorporates governance, institutional capacity, financing, and other critical considerations- Develop and implement a compelling strategy for maximizing CHAI’s impact and support to the MoH, including clear operational plans that align with government priorities and are coordinated with relevant stakeholders- Coordinate CHAI’s support to the MoH to help strengthen systems and achieve audacious goals on aggressive timelines- Monitor program activities against project goals and MoH commitments, identify operational bottlenecks or weaknesses, and work with DRC government partners and CHAI teams to strengthen programs as necessary- Produce quality products and documents including strategic plans, guidelines and standard operating procedures, presentations, project reports and implementation updates, and/or communications with partners- Successful transition of completed activities with an emphasis on the long-term sustainability of investmentsStakeholder Relationship Management- Engage, build, and maintain strong working relationships with key government stakeholders, donors and NGOs working on public health campaigns and digital health in DRC in alignment with MoH priorities to:- Develop a deep understanding of their motivations and challenges and,- Ensure effective and impactful coordination between various stakeholders- Identify and work with appropriate organizations to implement aspects of campaign digitization and integration – including software customization, user testing, training, and M&E- Develop and manage sub-contracts of software developers and campaign implementors- Represent CHAI in public forums, including the development of presentations and materials for external audiences and maintain relationships with national and international partners to ensure coordinated activities- Coordinate and lead internal communication within the team, across teams and globally- Engage and collaborate with regional and local experts, institutions, and partners to facilitate long-term sustainability of CHAI’s workProgram Management and Mentorship- Provide direct oversight of one or more staff; provide support and guidance to program staff on strategy and project deliverables to achieve team goals- Develop and ensure execution of program budgets and performance indicators in collaboration with program staff and the DRC senior leadership team- Lead reporting for the health campaigns programs, working alongside the DRC senior management team to develop programmatic and financial updates- Work with program teams to develop new program areas, including proposal development and engagement with internal and external stakeholdersOther activities and responsibilities, as needed.

CHAI is seeking a Senior Associate with strong analytical and communication skills and relevant experience in health financing and primary health care systems, to support country teams and governments on their health financing efforts. The Senior Associate will work across a portfolio of countries in Sub-Saharan Africa. CHAI supports governments in health financing in 12 countries, including Burkina Faso, Ethiopia, Malawi, Rwanda, South Africa, Zimbabwe, Nigeria, and others. This is a challenging, fast paced and rewarding position. This position offers a unique opportunity to work closely with governments who are leading change in the region to achieve universal health coverage. The Senior Associate will provide health financing technical assistance to country teams and governments, help shape CHAI emerging primary health care and health financing strategy, and play a key role as part of a growing global health financing team responsible for building out new areas of work for CHAI across sub-Saharan Africa. The Senior Associate will report to a program manager in the global health financing team and work closely with the rest of the team, health financing country teams and governments, and various global teams including Maternal, Newborn & Reproductive Health, Human Resources for Health, Global Markets and others. This position has flexibility to be based in a CHAI program country, pending CHAI country leadership approval. Travel is anticipated to be up to 50%. Key responsibilities include the following:- In collaboration with other members of the global team, support governments and country teams supporting governments in developing and implementing health financing strategies and reforms, including for improved resource mobilization and pooling, strategic purchasing (including priority setting and benefits package design and provider contracting and payment), and financial management. This will include a mix of thought partnership and technical advisory to teams and government stakeholders, and of content creation including the development of literature reviews, concept notes, excel tools, quantitative and qualitative analyses, and training materials.- Design and conduct cost and impact analyses, and other quantitative analyses that help assess opportunities to improve efficiency, effectiveness, and sustainability in health financing for countries in scope of support. Provide training and coaching to teams on analytics, including in the areas of costing, scenario modelling, and budgeting.- Support the design, implementation and analysis of health system diagnostics, which will aim to support governments map the financing and management bottlenecks for effective service delivery at facility and community levels. Document learnings from those diagnostics in the form of internal knowledge materials or case studies.- Contribute to shaping CHAI Global Health Financing knowledge sharing approach and support continuous knowledge sharing across countries. This includes the development of relevant documents, publications, and case studies, and the planning and facilitation of learning events including the health financing summits and monthly calls.- Contribute to CHAI’s strategy on health financing and primary health care globally and at country level, including in country programs. This will include participating in strategy sessions, sharing learning from in country work, and developing materials such as strategy documents, concept notes, and proposals.- Maintain technical expertise in health financing and stay abreast of key challenges.- Other responsibilities as requested by manager.This role requires up to 50% travel within the Sub-Saharan Africa region and amount of travel will vary based on needs and in accordance with travel restrictions.

Product scoping and design (20%)- Collaborate with regional and country teams to scope the challenges and use cases for digital products to support public health campaigns- Collaborate with regional and country teams to define end users, understand user personas, and co-design solutions with users where applicable- Develop high-level product requirements documentation to inform software development- Review existing products that may be fit for purpose to address product requirements, and support tool selection process and/or organizations for feature or tool developmentProduct management (50%)- Maintain coordination across key programmatic, technical, and product stakeholders to implement product development and implementation plan- Drive progress towards executing product roadmap in partnership with technical organizations, including managing backlog, releases, and development life cycle (sprint planning, progress tracking)- Manage product testing (develop test cases, conduct testing, coordinating testing with in country stakeholders)- Work with developers to prioritize test results and user feedback for inclusion into software roadmap and/or configure the application appropriately- Work with technical partners to integrate digital products across major public health campaign activities and across campaigns for different disease programs- Define KPIs for product performance, usability and uptake, and oversee monitoring during implementationImplementation and maintenance of digital solutions (20%)- Collaborate with regional informatics teams in technical set up and configuration, user testing, training, supervision, monitoring, issue escalation, and transition of product ownership- Collaborate with regional informatics teams to develop operational plans and strategies to ensure products are used across program use cases (e.g. malaria, NTD, polio, COVID-19 vaccination) and integrated with wider information system in country as needed- Collaborate with regional informatics teams to develop sustainability plans for products and advise on transition of technical partner relationships to governments post-deployment- Support cultivation of local technology environments including MOH technical staff and local developers (e.g. pair programming, pair product managing)Knowledge management and dissemination (10%)- Work with technical partners to ensure up-to-date documentation is in place to support roll out and maintenance of digital products- Advocate for products to global, regional, and country stakeholders to strengthen scalability and sustainability- Document lessons learned on technical products for CHAI-wide or global sharing

In the near term the Associate will:- Work with CHAI teams, the Senegal Malaria Program and Department of Information Systems to support the end-to-end planning, design, development, roll-out and monitoring and evaluation of a  DHIS2-based malaria data repository in order to streamline data collection, reporting processes, integration, and use for decision-making by government stakeholders- Work with CHAI teams, and the Senegal Ministry of Health in the design, development, roll-out and governance processes surrounding Master Facility List management and geo-spatial data management more broadly that is facilitated by a technology platform- Drive the utilization and improvement of existing routine information systems in Senegal and DRC to increase data use through refining and developing new user-friendly and action-oriented dashboards and other outputs- Scope the current information systems landscape and identify potential opportunities for improvements and integrations in malaria surveillance, NTDs, and campaigns digitization in Benin and Democratic Republic of CongoAcross countries and projects, the Associate will have the following responsibilities: Scoping (15%)- Lead scoping activities on health technology solutions to further malaria and NTDs control and elimination, public health campaign digitization, and geo-spatial data management including the mapping of existing digital health systems, information flows, infrastructure, stakeholders and partner projects in select countries.- Support the development of country-specific health information strategies based on scoping activities- Establish and cultivate relationships with other CHAI teams and in-country partners working on technology, data, and/or surveillance work, to inform CHAI activities, guide country strategies, and collaborate with stakeholders to achieve program objectives- Advise on strategies for collecting, reporting, storing, cleaning, and analyzing data, and for producing accessible automated data outputs for routine decision-making in the form of dashboards, reports and bulletins that speak to key data needsRequirements Gathering and System Design (20%)- Elaborate and document coherent, context-appropriate, and technology-appropriate requirements in partnership with Ministry of Health programs and regional CHAI staff pertaining to malaria, NTDs, public health campaigns, and geo-spatial data management technology solutions, including system architecture, digital form designs, analytical outputs, user roles, systems integrations, and usability (particularly DHIS2-appropriate specifications, and systems integration/interoperability requirements)- Play a translational role in communicating technical approaches, user requirements and software/hardware specifications to non-technical staff within CHAI management and ministries of healthTechnology Project Management (20%)- Select, liaise with, and manage sub-contractors (software developers) to build and configure applications and integrations (particularly with DHIS2) according to the defined requirements and timelines- Create and manage project plans with regional and country teams, including project management processes and communication mechanisms to progressively design, develop, and test systems and mobile tools- Manage ongoing tracking and prioritization of software development activities. Proactively manage changes in project scope, identify potential challenges and roadblocks, and develop contingency plans- Test developer outputs and provide regular feedback on bugs and functionally to ensure solutions are being developed according to specificationsTechnology Implementation and Training (20%)- Develop system roll-out plans and support system installation and device set-up ahead of implementation- Assist with capacity building for government staff by developing manuals, SOPs, training materials; help train global, country and program staff in the use of information technology- Help cultivate a culture of data-use within malaria programs by monitoring and strengthening the quality of data inputs, refining analytical outputs, and developing context-appropriate strategies to strengthen the usage and analysis of data by the malaria program- Work actively and closely with CHAI teams and government stakeholders to design and implement M&E plans to routinely assess the performance of digital solutions, as part of broader program M&E plansTechnical Support (20%)- Assist in the configuration of data collection, management, reporting, and analysis tools as needed (both mobile and web-based)- Configure, update, and thoroughly test DHIS2 set ups, including updates to organization units, data elements, indicators, data collection forms, and dashboards based on requirements and feedback from end users- Provide ad-hoc support to malaria teams, particularly with data management and visualizationKnowledge Management (5%)- Manage and develop resources, guidelines, and other material to provide guidance to and share lessons across teams