The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to our mission of saving lives and reducing the burden of disease in low-and middle-income countries. We work at the invitation of governments to support them and the private sector to create and sustain high-quality health systems.

CHAI was founded in 2002 in response to the HIV/AIDS epidemic with the goal of dramatically reducing the price of life-saving drugs and increasing access to these medicines in the countries with the highest burden of the disease. Over the following two decades, CHAI has expanded its focus. Today, along with HIV, we work in conjunction with our partners to prevent and treat infectious diseases such as COVID-19, malaria, tuberculosis, and hepatitis. Our work has also expanded into cancer, diabetes, hypertension, and other non-communicable diseases, and we work to accelerate the rollout of lifesaving vaccines, reduce maternal and child mortality, combat chronic malnutrition, and increase access to assistive technology. We are investing in horizontal approaches to strengthen health systems through programs in human resources for health, digital health, and health financing. With each new and innovative program, our strategy is grounded in maximizing sustainable impact at scale, ensuring that governments lead the solutions, that programs are designed to scale nationally, and learnings are shared globally.

At CHAI, our people are our greatest asset, and none of this work would be possible without their talent, time, dedication and passion for our mission and values. We are a highly diverse team of enthusiastic individuals across 40 countries with a broad range of skillsets and life experiences. CHAI is deeply grounded in the countries we work in, with majority of our staff based in program countries. Learn more about our exciting work: http://www.clintonhealthaccess.org

CHAI is an Equal Opportunity Employer, and is committed to providing an environment of fairness, and mutual respect where all applicants have access to equal employment opportunities. CHAI values diversity and inclusion, and recognizes that our mission is best advanced by the leadership and contributions of people with diverse experience, backgrounds, and culture.

Position Summary:
As CHAI transitions from largely manual HR processes to a systematized and automated infrastructure, the Associate Director, People Infrastructure and Systems Innovation will lead the transformation of how CHAI manages employment data, processes, and compliance through streamlined systems, automation, improved analytics, and stronger knowledge management. This is a strategic and operational leadership role responsible for driving HR systems transformation—including leading the implementation of CHAI’s first global HRIS—while building scalable, efficient, and compliant HR operations processes.

The Associate Director will also oversee the maintenance and integration of CHAI’s HR knowledge management systems. This role will supervise two direct reports, providing leadership and guidance to a broader team engaged in highly manual HR metrics, onboarding, offboarding, and employment change processes.

This position is flexible to being based in a country where CHAI has operations, pending country leadership approval and subject to the ability to obtain work authorization.

HR Systems Transformation & Data Integrity

• Lead end-to-end implementation of CHAI’s first global HRIS to replace manual and paper-based processes
• Ensure system design supports scalability, automation, global compliance, and reporting needs
• Maintain strong data governance, integrity, and security protocols across all systems
• Partner closely with IT, Finance, Payroll, and country HR teams to ensure cross-functional alignment
• Lead change management and communication efforts for new systems and processes

Operational Efficiency & Lifecycle Process Redesign

• Redesign and standardize employee lifecycle processes to improve efficiency and compliance
• Define and implement service-level agreements (SLAs) and process KPIs that enable data-driven performance monitoring and foster a culture of continuous improvement
• Oversee transition of manual, fragmented workflows into streamlined, automated, and system-integrated solutions that reduce risk and enhance operational agility
• Develop and maintain SOPs and process documentation for HR operations globally

Knowledge Management

• Drive the integration of knowledge tools with the new HRIS and broader operational systems to enable seamless access, reduce duplication, and support a unified employee experience
• Partner with internal stakeholders to define knowledge management requirements as part of systems transformation
• Champion best practices in information architecture, version control, naming conventions, and governance to ensure accuracy, consistency, and long-term usability of HR content
• Identify and implement innovative tools and practices that enhance knowledge discovery, content automation, and cross-team collaboration

HR Metrics, Reporting & Strategic Planning

• Provide strategic direction for the development and evolution of HR metrics that inform leadership decision-making and align with organizational priorities
• Partner with stakeholders to interpret data and shape the broader narrative, connecting insights across functions and identifying trends, gaps, and opportunities for improvement
• Support the development of dashboards and reporting by introducing innovative tools and approaches to data analysis, visualization, and storytelling
• Monitor and assess key data related to staffing, operational efficiency, and compliance, offering strategic perspectives on emerging risks and opportunities

People Management & Team Leadership

• Lead the strategy and continuous evolution of HR knowledge management systems to ensure they serve as intuitive, scalable, and future-ready platforms for information sharing
• Directly manage two staff (Senior Manager, HR Systems and Manager, HR Operations)
• Provide coaching, mentorship, and professional development opportunities for team members
• Ensure a collaborative, accountable, and mission-driven team culture

• Bachelor’s degree and 7+ years of progressive experience in HR operations and/or global systems implementation
• Demonstrated experience leading HRIS implementation and managing systems integrations
• Demonstrated experience identifying and implementing automation opportunities to streamline operational workflows, improve efficiency, and reduce manual processes.
• Strong understanding of HR life cycle, processes and global compliance
• Experience managing knowledge management tools and integrating them into larger systems infrastructure
• Experience with using tableau or power BI reporting and SQL for data visualization and storytelling
• Proven success building and managing diverse, high-performing teams
• Highly organized with strong project management skills and ability to meet tight deadlines
• Excellent interpersonal and cross-cultural communication skills
• Analytical mindset with experience designing and using HR metrics and reporting tools
• Familiarity with international labor compliance, especially in nonprofit or development contexts
• Familiarity with total reward and compensation systems is a plus

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