- Implement and maintain policies and procedures regarding how problems are identified, received, documented, distributed, and corrected- Roll out policies and procedures to the larger organization- Manage CHAI’s ticketing system, ensuring CHAI employees are working at their optimal best daily on desktops, laptops, handheld communication devices and workstations- Evaluate new information systems products or services and suggests changes to existing products or services to better aide the end user- Address any complicated support issues that are escalated by team members- Create and manage escalation procedures and ensures service levels are maintained- Manage the Help Desk team’s daily activities by prioritizing client issues and being proactive with responses.- Improve...

- Lead IT resource in the selection and implementation of a financial ERP system.- Maintain Microsoft Windows servers in the corporate data center in virtual and physical environment- Maintain Exchange 2019, Office365 and AD user accounts.- Proactively manage and maintain remote servers in field offices.- Configure, manage and support Server 2012 and 2019 servers.- Provide training and assistance to users as needed.- Interface with vendors to place orders for new equipment and software.- Design and install systems on a limited budget.- Create and maintain updated documentation for all technical aspects of operations.- Must be excited about learning new things, patient in dealing with complex and sometimes high-pressure situations, and must have excellent attention to...

- Support and maintain Box cloud-based file sharing application while supporting 1800 users based around the world- Provide support to staff located globally on cloud-based file sharing applications- Provide training and support to staff on the Box application- Proactively manage staff access and data security and integrity to cloud based file sharing systems.- Integrate a Single Sign-On application with Microsoft Active Directory and cloud-based applications-  Maintain Microsoft Windows 2012 and 2019 servers in the corporate data center and remote sites in virtual and physical environments.- Create and maintain updated documentation for all technical aspects of operations.- Must be excited about learning new things, patient in dealing with complex and sometimes...

In partnership with Country Directors, Deputy Country Directors, Senior Program staff, Global HR team, and country HR representatives, the Regional HR Partner, Southern Africa position will directly support and advise CDs, managers, and employees. Some of the responsibilities are: - Support the rollout of CHAI Talent Strategy across the Southern Africa countries to support CHAI’s mission, vision, and values.- Provide guidance on procedure and policy interpretation, compensation, and benefits, recruiting and retention strategies, employee relations issues, and local labor laws.- Support in the designing, planning, and implementation of HR systems, policies, procedures, and best practices to strengthen country and global HR functions.- Support the development of plans to address...

- Provide technical support to the MoH Department of Planning and Policy Development to operationalize the governance reforms in the Health Sector Strategic Plan III (HSSP III), including “One Plan, One Budget, One Report”- Define and strengthen the process of developing the health sector’s annual “One Plan,” including cross-cutting support to HSSP III Technical Working Groups and relevant Ministry of Health Directorates to outline their priorities and map donor funding contributing to these outputs- Support rationalization of Technical Working Groups, including implementation of revised TORs and membership, to ensure that they are “fit for purpose” to deliver the “One Plan, One Budget, One Report” reform- Facilitate the development and implementation of district and facility...

- Provide strategic guidance and planning support to countries (30%)- Support country teams to develop country-level strategy and work plans in line with global CHAI strategy- Build relationships and seek input on country strategy and workstreams among broader global team- Regularly review and facilitate reviews of country work plans, identify implementation barriers, develop solutions, and identify resources and next steps- Monitor country-level program progress against milestones, and work with Program Management to identify and mitigate risks to achieving program and grant goals- Develop concept notes and funding proposals in collaboration with country teams- Attend advocacy and strategy-related meetings with government stakeholders and partners where necessary- Provide...

- Organize, clean, manage, and integrate different types of datasets, including epidemiological, demographic, intervention, climate and geospatial data- Conduct statistical and spatial analyses (descriptive analyses, regressions and other relevant methods), and interpret results to evaluate effectiveness of current interventions, understand disease patterns, and inform strategic and operational planning- Contribute to technical guidance and thought partnership on the implementation of operational research projects related to surveillance, intervention effectiveness, and entomology, including question development and prioritization, formulation of research protocols, study design, sample size calculation, formulating and digitizing data collection tools, data validation and cleaning,...

- Provide technical partnership and support to the MoH on a broad range of health financing and health systems issues. Examples of the range of potential projects may include: supporting aid alignment towards the Health Sector Strategic Plan III for 2023-2030 as part of the “One Plan, One Budget, One Report” approach; supporting District Health Offices in developing planning, budgeting, and management tools; strengthening strategic purchasing of health services to drive efficiencies; evidence-based modelling for health workforce recruitment and pre-service education; operationalize critical health workforce reforms such as civil service performance management and harmonized continuous professional development; and supporting long-term capacity-building of Malawi’s health financing...

- Provide technical partnership and support to the MoH on a broad range of health financing and health systems issues. Examples of the range of potential projects may include: supporting aid alignment towards the Health Sector Strategic Plan III for 2023-2030 as part of the “One Plan, One Budget, One Report” approach; supporting District Health Offices in developing planning, budgeting, and management tools; strengthening strategic purchasing of health services to drive efficiencies; evidence-based modelling for health workforce recruitment and pre-service education; operationalize critical health workforce reforms such as civil service performance management and harmonized continuous professional development; and supporting long-term capacity-building of Malawi’s health financing...

Strengthening the governance and harmonization of RSSH and other health sector investments- Provide technical assistance to the Ministry of Health in developing, operationalizing, and monitoring its vision for the single PIU structure in line with the Ministry of Health’s “One Plan, One Budget, One Report” approach for improving aid alignment and the Lusaka Agenda. This includes supporting stakeholders to establish a shared vision for this PIU, defining its structure and functions, and creating a phased approach with the Ministry and donors for gradually moving towards the single PIU- Undertake an assessment of financial management bottlenecks and gaps that would preclude GFATM’s involvement in the single PIU, while supporting both the Ministry of Health and GFATM to develop and...