- Provide overall coordination support in the implementation of CHAI program activities; facilitate communication among country team members, knowledge management, work planning, and communication with CHAI global teams.- Drive internal strategic planning and oversee the implementation of the program’s work plans, program operations, and the administration of grant funding including planning, budgeting, forecasting, monitoring and reporting progress to global teams and donors.- Identify strategic areas for expansion or redirection and guide strategic planning, proposal development for fundraising opportunities as needed.- Lead the drafting of high-quality technical documents, including but not limited to presentations, training reports, briefing notes, budgets, and national guidelines.- Lead in the development of innovative approaches and tools, as well as documentation and dissemination of best practices.- Play a leadership role within the CHAI PNG office, reporting progress and escalating issues to the Country Manager on a regular basis and providing visibility of program work for the broader office.- Liaise and build strong working relationships with various NDOH units, other government agencies, NGOs and international multilateral organizations, in order to avoid duplication of efforts and enhance health sector collaboration.- Provide secretariat support to various NDOH technical working groups, including developing agendas, presentations, meeting minutes, and be comfortable facilitating high-quality TWG sessions where needed.- Act as a facilitator for key relationships between governmental, donor entities, non-governmental organizations and health service delivery points.- Support broader advocacy and resource mobilization efforts based on national roadmaps and strategies relevant to CHAI programs, including drafting grant proposals, concept notes, presentations, and budgets.- Support routine program monitoring & evaluation activities and donor reporting,- Manage a team of highly skilled and experienced members, as well as manage technical resources to deliver programmatic activities and ensure optimal delivery including identifying and articulating further resourcing needs and leading recruitment of additional resources.- Be a role model and team player who demonstrates exceptionally high performance and harness the same from a diverse, talented, and dynamic team.- Proactively identify and address programmatic, team management and performance management matters that arise.- Promote effective communication within the program in order to ensure well-coordinated workstreams within the country office.- Work with the Country management team to refine CHAI PNG overall strategy with a focus on key program areas that are aligned with the NDOH goals.- Any other duties as assigned by the Country Manager.
Strategic Leadership and Program Management- Drive and oversee the development, initiation, execution, growth, and monitoring of new digital health programs at CHAI, with an initial focus on digital health for diagnostics, immunization, supply chain, and assistive technologies.- Set vision, strategies, and approaches, annual programmatic goals and targets, and mentor and support teams to work on ambitious but realistic goals.- Provide technical guidance and support for digital health programs, guide teams to resolve issues and mitigate risks, and support problem resolution to ensure implementation progress and delivery.- Work closely with leadership and staff on CHAI program and country teams to ensure cohesive team collaboration, alignment on goals and donor requirements, and drive towards collective impact.- Support teams in development, synthesis, and review of donor-related deliverables (e.g., annual meeting presentations, annual report, donor country visits), ensuring quality outputs while limiting impact on day-to-day work.- Lead on new initiatives – scope and explore the applications of technology in additional areas, develop concept notes, proposals, and budgets for internal and external audiences, and lead the initiation and execution of new programs as the team grows.- Develop and maintain up-to-date expertise in developments in digital health; Serve as a trusted, accessible advisor for the digital health team, CHAI leadership and teams, and external partners.- As part of the digital health leadership team, shape and advise on digital health strategy and objectives to increase the impact of CHAI’s work.Relationship and Partner management- Establish and cultivate relationships with CHAI teams – with leadership and staff in-country, and in program teams – to understand priorities and goals, inform and influence strategies on the use of digital health, and explore new workstreams.- Explore, develop, and manage partnerships with global and in-country digital health and/or data systems partners to collaborate on initiatives and inform CHAI activities and strategies.- Engage and manage relationships with funders interested in CHAI’s digital health work and visionTeam and People Management- Build and foster a motivated, results-driven, and dedicated team who can work across the organizational matrix to ensure progress towards digital health outcomes.- Manage and support the work of 3-5 Associates and Technical Advisors, providing regular ongoing technical guidance, coaching, and overall support to their growth and performance.- Set priorities for team to ensure sound work planning, technical project management and task completion; coordinate work activities with program and country teams.- Help to shape the culture and dynamics of the digital health team, foster team engagement, effectiveness, and cohesion across geographies and workstreams.- Make hiring and compensation decisions; support onboarding and recruitment of new CHAI staff working on digital health.- Role model the values and mission of CHAI.Operations and Financial Management- Oversee execution against program budgets, review and inform budgets and reallocations, and help draft financial reports for donors.- Maintain strong working relationships with CHAI’s operational teams, including finance, HR, and Safety and Security, to seek guidance and support where needed for the team’s work.
1. New Program Design and proposal development- Scoping for potential new programs in areas of high need for Cambodia where CHAI Cambodia is not already operating; for instance, Cancer, Mental Health, School Health, Health Workforce, Health Financing, etc., in partnership with the relevant Senior Program Manager.- Develop a thorough understanding of the health landscape in Cambodia and the Ministry of Health’s key priorities, conduct landscape analysis by monitoring disease trends and developments in the Cambodian health system to understand how CHAI can best contribute to addressing identified bottlenecks.- Research technical content of prospective program areas and technical and clinical best practices through communicating with CHAI global teams and external experts, performing scientific literature reviews, etc.- Identify current partner activity in the country, liaising with internal and external stakeholders to identify gaps and potential areas of collaboration.- Carry out program design and develop theory of change, including quantitative aspects.- Scoping for areas where CHAI Cambodia is already working in the specific health area (e.g. HIV, TB, malaria, maternal and child health, NCD, etc.): Work closely with the relevant CHAI Cambodia Program Manager to understand how the proposed new project would best achieve additional impact and complement existing efforts.- Lead new project development and resource mobilization efforts, including drafting concept notes and proposals, etc.- Build the skills of CHAI Cambodia Program Managers and senior associates on impact-driven writing and proposal drafting, through coaching sessions and 1-1 interactions.- Track potential donors and their areas of interest to match with areas of highest impact in-country- For new health areas, interface with government and partners as required.2. Ensure strong new program start up and operationalization.- For projects starting in the office after successful proposal writing, act as a temporary program manager whilst the permanent program manager is being hired/onboarded.- This may include supporting initial discussions with the government, partners, refining the scope of work from the approved proposed, agreeing a workplan, MOA and monitoring framework.- Once the team is hired, continue to provide decreasing levels of support until the project is able to function independently.3. Support health system strengthening initiatives for CHAI Cambodia.- Engage in cross-office strategic thinking to strengthen our understanding of Cambodia’s “horizontal” health systems which impact all programs, e.g. procurement, supply chain, health financing, health data management, etc.- Identify links between CHAI programs and proactively identify opportunities to strengthen CHAI’s support to the Ministry of Health for greater health impact. 4. Ad hoc support to Ministry of Health or CHAI programs.- Upon request for CHAI support from the Ministry of Health, support strategic pieces of work to develop cross-cutting policies, national strategies, or costed budgets (e.g. related to primary health care, digital health, community health workforce, decentralization, non-communicable diseases, etc.)- Support Program Managers on key deliverables and ad-hoc requests, as needed (e.g. support to analyzing the results of the oxygen assessment, M&E).
Donor Management and reporting- Lead donor reporting processes, including producing donor reports and ensuring donor-readiness of key project deliverables and ad hoc analyses - Facilitate effective donor engagement, including via monthly global teams calls and bimonthly calls for both Zambia and Zimbabwe country teams, including development of engaging and product agendas, preparation of robust materials, comprehensive notetaking, and rapid follow up on agreed action items- Establish and implement monitoring systems to closely track progress against country and global team workplans, project activities, targets, risks, and milestones- Work closely with country teams and the global team Country Support Manager to maintain accurate and up to date program information- Along with the CSM, ensure country team grant deliverables are completed timeously and are of high quality, including for routine donor engagements Knowledge Management- Along with the Knowledge Management Senior Associate, identify opportunities to facilitate cross-grant and intra-organization sharing of lessons and best practices- In close collaboration with the Knowledge Management Senior Associate, continually improve upon the communications plan for the program’s grants, and support execution- Identify topics and lessons on HIV prevention program transition, integration, and sustainability for dissemination and collaborate with Knowledge Management Senior Associate to structure and review dissemination materials for regional and global audiences Team engagement and technical assistance- Support the Associate Director in fostering a collaborative, supportive, and engaging team environmen- Maintain up to date expertise across the HIV prevention space including latest trends, research developments and support identification, translation, and utilization of relevant global and regional updates for country teamsOther responsibilities as needed.
- Collaborate with government partners, CHAI country teams, and other stakeholders, to identify data & capacity gaps that impact procurement, supply, and distribution systems, and build solutions that fit the needs of the malaria program in the context of the national health system;- Work closely with CHAI malaria country teams and government partners to integrate available data sources and build models to quantify and forecast demand for malaria commodities distributed by the public and private sectors;- Compile information on registration, quantification, procurement and distribution processes and timelines for malaria vector control, diagnostic, and treatment commodities, and document key gaps and recommendations for CHAI’s engagement;- Identify new avenues for CHAI engagement with national malaria programs and the private sector for improved supply chain management;- Outline key indicators and protocols to monitor quality assurance and distribution processes for products distributed by the private sector;- Ensure adequate procurement and distribution of commodities to all relevant levels of the health care system through planning, data analysis and visualization, and coordination across stakeholders;- Establish supply chain monitoring & evaluation (M&E) indicators to track progress and impact over time, and routinely report findings;- Support CHAI country teams in each region with supply chain strategy and training, and build a strong relationship of trust and capability with the national malaria programs.
SRH strategy execution and program implementation- Cultivate and demonstrate deep understanding of country strategic priorities and execution plans- Maintain knowledge of CHAI’s global market shaping initiatives across products relevant to focal countries to facilitate linkages to country market shaping and product introduction and scale up- Maintain visibility and in-depth understanding of COF projects implemented by CHAI and non-CHAI stakeholders in focal countries in order to advise on coherence with country introduction strategies and support linkages across national strategy and plans.- Cultivate deep contextual knowledge of country SRH market stewardship mechanisms in focal countries; make evidence-based recommendations on linkages and transition to global SRH market stewardship mechanism Shaping Equitable Market Access (SEMA).- Proactively look for opportunities to accelerate transformational impact, including through innovations in financing and technology, for example to sustainably improve last mile distribution of health commodities at scale. Conduct analyses as needed to build comprehension and consensus around high-potential approaches/opportunities.- Lead/execute tactical support to country teams including:- Develop and monitor workplans- Provide supply chain strengthening technical and analytical support including monitoring national sexual and reproductive health commodity stock levels to flag risks of stock-out and overstock. Develop mitigation actions and solutions with global procurers and donors as needed and support execution of evidence-based forecasting and quantification of products using best-practice assumptions.- Develop evidence-based, rational product introductions plans that are validated by country government stakeholders. Design and execute plan costing.Map resources back to product introduction plans. Execute gap analyses and regularly monitor and communicate on funding gaps to both country and global stakeholders.- Other hands-on analytical and technical execution or advisory, working across the matrix with the Global Markets Team, the Applied Analytics and Implementation Sciences Team, the Clinical Services Team and others to develop national strategy, guidelines and training materials; product registration and tendering; routine national forecasting and quantification; product procurement; stock monitoring and data trend analysis; health service and HR data management and trend analysis; improvement of data management systems; and implementation of service delivery scale up.Measurement, analytics, reporting and communicating results- Measure and track key SRH indicators (e.g. uptake of key contraceptive methods; service coverage and readiness; stock on hand, consumption and procurement data; other grant logframe/ results framework indicators)- Regularly review and communicate progress against workplans, KPIs and milestones and make recommendations on strategy execution and trouble shooting based on analysis of program and external data and evidence- Lead development of high quality, polished donor and external stakeholder narrative report outputs that integrate robust data analysis and interpretation. Key reports currently include annual grant reporting for BMGF and FCDO and quarterly reporting to the HIUD Global Steering Committee and the DMPA-SC Access Collaborative.- Draft succinct written status updates for internal and external stakeholders that communicate achievements, progress, risks and opportunities. Disseminate through agreed channels.Portfolio performance management- Proactively and effectively flag delays to implementation of country and product workstream workplans and key project deliverables/outputs, and communicate implications with respect to program outcomes and grant KPIs and milestones- Act with urgency to foster alignment on and shared understanding of risks; escalate risks as needed horizontally and vertically across the matrix to solve pressing issuesMake evidence-based and well-reasoned recommendations to solve problems. Proactively manage the feedback loop by communicating how risks have been addressedGrant ownership and project administration- Execute Grant Owner R&R as specified in GSRH Grant Management R&R guidelines as assigned- Establish/maintain low level of effort processes to track and communicate priorities and tasks, minimizing transactional work and optimizing efficiency and effectiveness in team processesThought leadership- The GSRH team focuses on downstream aspects of product introduction and liaises closely with the Global SRH Markets Team to provide key information and input on upstream activities (e.g. product commercialization strategy, regulatory strategy, global forecasts). The Manager will provide technical support and consultation as needed on country market shaping opportunities- Make informed recommendations based on knowledge of national plans and guidelines, health workforce systems, supply chain and logistics systems, data management systems, private sector landscapes, and other knowledge areas as assigned- Represent CHAI in key external facing forums as assigned- Develop knowledge products and papers to execute the GSRH team’s priorities related to influencing within and outside of CHAI in alignment with team plans. Complete knowledge focal point responsibilities as outlined in the- SRMNH knowledge mapAdditional responsibilities- Anticipate bandwidth constraints and resource needs that impact on country portfolio; proactively advise on resource requirements, working with supervisor to identify additional resources as needed to execute deliverables on time to agreed deadlines- Execute other technical assistance based on need and program priorities- Exemplify SRH team norms and contribute to key internal team operations and culture-building initiatives such as Diversity, Equity, and Inclusion- Assist with hiring, onboarding and mentoring of team members as requested- Maintain excellent relationships across the CHAI matrix, demonstrating sensitivity and cultural competency- Travel to program countries to collaborate with teams and travel other countries for internal and external meetings
Coordinate national AHD stakeholders, strategy, and implementation:- Serve as the key support on AHD for CHAI country teams, as well as Ministries of Health, and in-country and global partners to drive the expansion of access to AHD commodities and adoption of new AHD products into existing country treatment and screening networks.- Support country teams to provide the most up to date guidance, market intelligence, and strategic input to the MOHs on AHD.- Support national AHD stakeholder engagements through participation in and support as required to the AHD Technical Working Groups, with a particular focus on translating regional and global learnings and best practices into operational and technical guidance to accelerate the uptake of impactful diagnostic technologies and treatments.- Support MOH to coordinate across and align AHD partners in program countries to the national AHD strategy and implementation plan.- Support MOH either virtually or in person with accelerated AHD product introduction, including guideline review meetings, and new product introduction planning.- Participate in national quantification sessions, providing technical support during funding cycles to ensure AHD commodities are supported and demand for AHD commodities is accurately forecasted.- Review countries’ AHD implementation plans and support the MOH to optimize treatment at selected hubs that decentralized screening facilities can refer patients to.- Support and participate in country-to-country learning and exchange visits on AHD.- Regularly engage in activities related to learning networks to support knowledge raising, sharing of best practices, and capacitation of MOHs.Increase demand for key AHD commodities through expanding sustainable access:- Review and support the optimization of AHD guidelines across countries, sharing best practices and recent WHO recommendations and working closely with MOH to adopt these for the local setting.- Increase awareness of AHD commodities among key decision makers and implementers, and support MOHs to ensure full access to the AHD package of care in their respective countries.- Support CD4 strategy review across countries as required, including assessing the impact of a VISITECT® CD4 Advanced Disease test and its place in countries’ AHD package of care.- Share through the latest market intelligence, to ensure country orders are aligned with procurement cycles that will help maximize the shelf life of commodities in the country.- Share and communicate with countries information about new products to support product introduction.- Develop solutions to challenges surrounding AHD commodities access in the region, and support programs to identify interventions to overcome these.- Support the review of countries’ supply chain data to support regional supply chain management and avoid stockouts.- [As required] Support MOHs to develop the investment case to advocate for the prioritization of AHD commodities in donor global and country budgets. Securing commitment from procurement partners will be critical to ensuring sustainable access to AHD commodities and growing demand.- Monitor country progress against program access deliverables through regular reviews.- Timeously identify risks to access, propose risk mitigation strategies/solutions, and support their execution alongside the MOHs.Coordinate demand for AHD commodities and services: - Share data and access information from counties with the CHAI team, to inform market interventions and share with partners such as the AHD Implementation Steering Committee (ISC) and ARV Procurement Working Group (APWG) to support cross-partner collaboration and service delivery efficiencies at the global level.- Gather data from across countries on AHD supply chain challenges to determine timelines, anticipate delays, and course correct as needed based on revised demand.Team and stakeholder engagement:- Establish and maintain relationships with MOHs, CHAI country teams and partners, and between the global and country teams.- Act as the CHAI AHD focal person for countries and provide updates on country activities and access updates during scheduled internal, donor, and partner engagements.- Meet routinely with MOHs to review, plan, and identify areas for support.- Establish and cultivate key external AHD stakeholder relationships.- Coordinate with other internal teams to identify, cultivate, and leverage synergies in strategy and workstreams.Knowledge sharing:- Maintain up-to-date expertise across the HIV, and specifically the AHD, space, including the latest trends, and research developments and support identification, translation, and utilization of relevant global and regional updates for country teams.- Present analyses, cross-country insights, and program lessons to external audiences.
Regional support (~50% LOE)- Provide strategic insights to the development of country programs as well as the overall CHAI TB program- Serve as a trusted advisor to governments and CHAI country teams on a variety of topics relating to access to medicines and diagnostic devices (e.g., drug quality and pricing, market intelligence, regimen optimization, diagnostic accuracy and pricing, procurement, forecasting, new product introduction, product tradeoffs, costing exercises, implementation planning and scale-up)- Support the introduction of new, improved, or less costly medicines by supporting country teams with the development of new product roll-out strategies for Ministries of Health- Support country teams with budget and scenario analysis; help develop strategies to advocate for the changes with key in-country opinion leaders- Provide analytic support to improve data utilization to improve TB program decision making and identify opportunities to increase program efficiencies- Develop and leverage expertise in procurement best practices for medicines and other health commodities in low resource settings- Build country capacity on quantification and forecasting practices to avoid stock-outs, minimize wastage and costs- Act as the focal point to manage the relationship between CHAI country teams and global team members (including the laboratory services and HIV teams and other programs)- Share best practices and key supply dynamics and access-to-medicine issues across country programs to ensure knowledge is shared on the strategies, tools and program experiences- Provide mentorship and guidance to country support associates and country staff- Responsible for tracking and monitoring grant deliverables across CHAI focal countries- Partner with country teams to devise strategies to achieve grant objectives in line with country priorities- Responsible for reporting and annual reviews for donors and internal CHAI leadership- Responsible for maintaining up to date expertise on MDR-TB patient identification to cure practices and knowledge sharing among internal CHAI teams- Support CHAI TB director & associate director in budgeting/fundraising and team management as needed- Anticipated 30-40% travel regionallyCHAI Vietnam focused support (~50% LOE)- Provide technical assistance and general project management support to the CHAI Vietnam Country Team’s designated project lead (and other country team members) with the day-to-day project management of two upcoming operational studies that leverage innovative technologies for diagnosis and surveillance of TB at the country level (approximately ~50% LOE).
Strategy Development- Provide strategic leadership and guidance for global tuberculosis and country level TB programs, including supporting the development of the vision and priorities for workstreams, and overseeing the development of clear strategic and operational plans for program execution.- As a member of the leadership and management team for GTB, contribute to the strategy development for TB programs by sharing best practices and lessons learned from global and country programs, as appropriate.Program Management- Lead CHAI’s efforts to drive programmatic innovations that accelerate TB reduction and deliver value for money.- Oversee execution of program performance of global TB grants against donor, grant, and internal budgets, deliverables, and timelines.- Manage processes and tools for planning, budgeting, and financial reporting as they pertain to the TB project/program implementation.- Support the development and conceptualization of high-impact interventions to translate the results of relevant analyses into actionable plans and changes in policy and operations at the country level.- Provide technical guidance and support for global and country-specific TB programs and guide teams to resolve issues and mitigate risks; and support problem resolution where needed to ensure implementation progress and overall delivery of grant commitments.- Manage and build relationships with various external partners, including UN organizations, donors, implementing partners, technical partners, and suppliers, develop partner engagement strategy, and oversee partner engagement by staff members.- Work with technical staff to identify opportunities for evidence generation, and plan and execute evidence generation activities to inform international and national policy related to TB programmatic priorities.- Develop a trusted relationship and dialogue with program leads on other CHAI global teams and country teams working across the organizational matrix to ensure alignment on priorities, strategies, processes, and objectives.- Engage with country team leadership and TB program managers to assist with the development of the TB country engagement strategy to address specific TB-related concerns within a given country, assist in balancing allocation of team responses against that strategy, and supervise the implementation and execution at country level.- Represent CHAI at conferences, on task forces, and in other public fora; serve as a trusted advisor and partner to country government counterparts, global INGOs, and multi-lateral/bi-lateral organizations on a variety of TB market access issues.- Manage relationships with external partners and coordinate engagement with key stakeholders and opinion leaders on specific topics including TB regulatory and quality issues, pricing, treatment guidelines, and market intelligence by attending international meetings as needed.- Develop and maintain up-to-date expertise in developments in the TB field at the global level.Human Resources Management- Oversee overall staffing strategy, including direct people management responsibilities for recruitment, compensation, promotion decisions, and employee performance to ensure that team is objectively evaluated.- Directly line manage 1-3 GTB team members (at the manager and country support associate levels), including providing regular and ongoing technical support and performance management.- Role model the values and mission of CHAI and the behavior norms of the global tuberculosis program.New Program Development- In partnership with Senior Director, set fundraising goals, identify, and develop fundraising opportunities.- Identify potential opportunities to leverage donor and private sector resources.- Support fundraising, including proposal development, for new opportunities where appropriate.- Engage in regular cross-team global team meetings to ensure that TB is appropriately integrated into overall program planning and implementation for new business development opportunities, where appropriate.Other responsibilities and duties, as assigned.
- Lead the development of needs assessment and procurement strategy and, robust operational plans for delivery and execution as per project timelines.- Provide thought leadership in developing the market shaping strategy, lead market intelligence and assessment through supplier/partner engagement and develop appropriate procurement strategies in consultation with stakeholders and partners.- Plan and drive the RFP process, provide guidance to the technical and financial evaluation processes, plan procurement of ancillary parts (accessories, insurance etc.) and lead vendor onboarding and contract signing.- Coordinate closely with the Central TB division (CTD), states and other key stakeholders at the district and facility levels to ensure alignment with broader TB strategy and finalise operational details such as identification of facilities and mechanisms for device delivery, registration and deployment etc.- Support the team and Senior M&E Analyst in overseeing data collation and synthesis and coordinate the process of identifying states/districts for device allocation.- Lead coordination efforts between NPMU, State teams, CTD, identified facilities and vendors to ensure smooth operations until device delivery, installation and obtaining of necessary AERB licenses.- Establish and maintain effective and collaborative working relationships and engagement with GDF, Global Fund, local institutional partners, and public health professionals at national and state levels, ensuring maximum resource and effort coordination.- Coordinate with Global Fund and LFA and lead the budgeting and grant management processes.- Contribute to writing and editing reports, presentations, and policy briefs on related topics as necessary.- Other responsibilities as needed.