- Implement and maintain policies and procedures regarding how problems are identified, received, documented, distributed, and corrected- Roll out policies and procedures to the larger organization- Manage CHAI’s ticketing system, ensuring CHAI employees are working at their optimal best daily on desktops, laptops, handheld communication devices and workstations- Evaluate new information systems products or services and suggests changes to existing products or services to better aide the end user- Address any complicated support issues that are escalated by team members- Create and manage escalation procedures and ensures service levels are maintained- Manage the Help Desk team’s daily activities by prioritizing client issues and being proactive with responses.- Improve...

- Lead IT resource in the selection and implementation of a financial ERP system.- Maintain Microsoft Windows servers in the corporate data center in virtual and physical environment- Maintain Exchange 2019, Office365 and AD user accounts.- Proactively manage and maintain remote servers in field offices.- Configure, manage and support Server 2012 and 2019 servers.- Provide training and assistance to users as needed.- Interface with vendors to place orders for new equipment and software.- Design and install systems on a limited budget.- Create and maintain updated documentation for all technical aspects of operations.- Must be excited about learning new things, patient in dealing with complex and sometimes high-pressure situations, and must have excellent attention to...

- Support and maintain Box cloud-based file sharing application while supporting 1800 users based around the world- Provide support to staff located globally on cloud-based file sharing applications- Provide training and support to staff on the Box application- Proactively manage staff access and data security and integrity to cloud based file sharing systems.- Integrate a Single Sign-On application with Microsoft Active Directory and cloud-based applications-  Maintain Microsoft Windows 2012 and 2019 servers in the corporate data center and remote sites in virtual and physical environments.- Create and maintain updated documentation for all technical aspects of operations.- Must be excited about learning new things, patient in dealing with complex and sometimes...

Analytical and Project Management Support - ~80%- Conduct data analysis, research, and synthesis to generate insights that inform strategic decision-making for CHAI Leadership- Develop structured problem-solving approaches to assess challenges, evaluate trade-offs, and recommend solutions- Support the design, execution, and monitoring of high-priority initiatives, ensuring alignment with CHAI’s organizational goals- Create dashboards, reports, and presentations that translate complex data into actionable insights for CHAI Leadership- Coordinate and track cross-functional projects, ensuring key milestones, timelines, and deliverables are met- Proactively identify risks and bottlenecks, escalating issues and proposing solutions to keep initiatives on track- Assist in the...

In partnership with Country Directors, Deputy Country Directors, Senior Program staff, Global HR team, and country HR representatives, the Regional HR Partner, Southern Africa position will directly support and advise CDs, managers, and employees. Some of the responsibilities are: - Support the rollout of CHAI Talent Strategy across the Southern Africa countries to support CHAI’s mission, vision, and values.- Provide guidance on procedure and policy interpretation, compensation, and benefits, recruiting and retention strategies, employee relations issues, and local labor laws.- Support in the designing, planning, and implementation of HR systems, policies, procedures, and best practices to strengthen country and global HR functions.- Support the development of plans to address...

- Develop budget and cost models for dengue interventions.- Analyze available funding, map financial needs, and identify resource gaps.- Collaborate with stakeholders to prioritize and optimize activities within existing funding.- Support government dengue teams and CHAI country teams in conducting program reviews, updating or drafting national strategic plans, and optimizing cost structures.- Work with CHAI Country Managers to ensure project plans align with government priorities and are feasible for implementation.- Develop funding proposals to mobilize additional resources for country programs.- Contribute to key technical deliverables, including strategic plans, guidelines, donor reports, and concept notes.- Build and manage relationships with key regional stakeholders,...

Grant and Donor Management:- Undertake proven project management strategies and approaches to maximize the performance and delivery effectiveness of the team;- Develop and utilize project management tools that effectively track the team’s work and deliverables;- Manage the production of grant deliverables globally and across countries, including donor reports and presentations for external meetings and conferences;- Develop and manage contracts with consultants/subcontractors and partners, including coordination of follow-up, reporting, invoicing, and payment, in partnership with the Global Contracts team and AP;- Organize and host high-level calls with partner organizations and lead the core team responsible for planning project meetings;- Maintain organized and complete...

Departmental Leadership - Direct, manage, train and mentor the Budgeting and Reporting (B&R) team. - Monitor and delegate tasks and portfolio assignments across the team to maintain balance and efficiency.- Set the strategic direction of the B&R team to identify and prioritize departmental goals and initiatives in support of CHAI’s organizational strategy.Strategic Financial Planning, Analysis and Reporting- Lead the development of multi-year strategic financial plans, partnering with senior leadership to align financial resources with organizational priorities.- Oversee the design and implementation of financial planning models to assess the impact of new initiatives and strategic changes on financial performance.- Prepare trend, comparative and other financial analyses...

- Lead the design, development and maintenance of interactive dashboards using R shiny to present forecasts of malaria metrics and commodities;- Support malaria country epidemiological teams with the development of user-friendly scripts to conduct analyses;- Integrate diverse data sources (e.g., databases, CSVs, geographic data) into R Shiny applications;- Perform data wrangling, cleaning, and transformation to prepare datasets for visualization;- Customize dashboards with CSS and HTML to ensure a professional and consistent appearance;- Collaborate with epidemiologists, analysts, academic partners and other stakeholders to ensure the dashboards and scripts are user-friendly, scalable and maintainable;- Conduct statistical and spatial analyses (descriptive analyses,...

- Provide technical support to the MoH Department of Planning and Policy Development to operationalize the governance reforms in the Health Sector Strategic Plan III (HSSP III), including “One Plan, One Budget, One Report”- Define and strengthen the process of developing the health sector’s annual “One Plan,” including cross-cutting support to HSSP III Technical Working Groups and relevant Ministry of Health Directorates to outline their priorities and map donor funding contributing to these outputs- Support rationalization of Technical Working Groups, including implementation of revised TORs and membership, to ensure that they are “fit for purpose” to deliver the “One Plan, One Budget, One Report” reform- Facilitate the development and implementation of district and facility...