- Maintain Office365, anti-spam, Azure AD and AD user accounts- Proactively support staff in field offices using Windows 10 and Mac OS and provide training and assistance to users as needed- Interface with vendors to place orders for new equipment and software- Create and maintain updated documentation- Must be excited about learning new things, patient in dealing with staff in complex and sometimes high- pressure situations- Must have excellent attention to detail- Provide hardware and software support for local users in person, and coordinating and providing support, via phone and email, for our users worldwide through our helpdesk system- Collaborate well in a small team environment

- Implement and maintain policies and procedures regarding how problems are identified, received, documented, distributed, and corrected- Roll out policies and procedures to the larger organization- Manage CHAI’s ticketing system, ensuring CHAI employees are working at their optimal best daily on desktops, laptops, handheld communication devices and workstations- Evaluate new information systems products or services and suggests changes to existing products or services to better aide the end user- Address any complicated support issues that are escalated by team members- Create and manage escalation procedures and ensures service levels are maintained- Manage the Help Desk team’s daily activities by prioritizing client issues and being proactive with responses.- Improve...

- Lead IT resource in the selection and implementation of a financial ERP system.- Maintain Microsoft Windows servers in the corporate data center in virtual and physical environment- Maintain Exchange 2019, Office365 and AD user accounts.- Proactively manage and maintain remote servers in field offices.- Configure, manage and support Server 2012 and 2019 servers.- Provide training and assistance to users as needed.- Interface with vendors to place orders for new equipment and software.- Design and install systems on a limited budget.- Create and maintain updated documentation for all technical aspects of operations.- Must be excited about learning new things, patient in dealing with complex and sometimes high-pressure situations, and must have excellent attention to...

- Support and maintain Box cloud-based file sharing application while supporting 1800 users based around the world- Provide support to staff located globally on cloud-based file sharing applications- Provide training and support to staff on the Box application- Proactively manage staff access and data security and integrity to cloud based file sharing systems.- Integrate a Single Sign-On application with Microsoft Active Directory and cloud-based applications-  Maintain Microsoft Windows 2012 and 2019 servers in the corporate data center and remote sites in virtual and physical environments.- Create and maintain updated documentation for all technical aspects of operations.- Must be excited about learning new things, patient in dealing with complex and sometimes...