- Offer technical assistance (TA) to states for optimal utilisation of installed molecular testing tools- Provide Technical Assistance to states for assessing feasibility of new molecular tests, training, and quality assurance pertaining to the same- Assist CTD in planning and scaling up quality assured DST/DRT for MDR-TB management and conduct of DRS- Strengthen expansion of Quality assurance protocols to cover external quality assurance of TB diagnostics across the country and support in summarizing QA results on an annual basis into a standardized report.- Assist in monitoring and analysing the reports pertaining to the Quality assurance of TB diagnostic centres reported by the states and Intermediate Reference Laboratories (IRLs). - Assist the CTD in establishing and...

- Technical assistance & monitoring support to public health activities pertaining to innovative case finding & surveillance.- Provide technical guidance on planning, scaling & monitoring of Active case finding, Intensified case finding and other targeted interventions for the high risk groups.- Assist in creating detailed framework on micro-plans for ACF activities at community levels in collaboration with other programmes/departments/stakeholders.- Provide insight into the Screening/diagnostic algorithm with respect to newer near point of care and high throughput diagnostics and its integration to the ACF workflow.- Support development and implementation of clinical, diagnostic & case management systems, tools, and protocols for patient monitoring, follow-up, and retention,...

- Maintain Office365, anti-spam, Azure AD and AD user accounts- Proactively support staff in field offices using Windows 10 and Mac OS and provide training and assistance to users as needed- Interface with vendors to place orders for new equipment and software- Create and maintain updated documentation- Must be excited about learning new things, patient in dealing with staff in complex and sometimes high- pressure situations- Must have excellent attention to detail- Provide hardware and software support for local users in person, and coordinating and providing support, via phone and email, for our users worldwide through our helpdesk system- Collaborate well in a small team environment

- Implement and maintain policies and procedures regarding how problems are identified, received, documented, distributed, and corrected- Roll out policies and procedures to the larger organization- Manage CHAI’s ticketing system, ensuring CHAI employees are working at their optimal best daily on desktops, laptops, handheld communication devices and workstations- Evaluate new information systems products or services and suggests changes to existing products or services to better aide the end user- Address any complicated support issues that are escalated by team members- Create and manage escalation procedures and ensures service levels are maintained- Manage the Help Desk team’s daily activities by prioritizing client issues and being proactive with responses.- Improve...

- Lead IT resource in the selection and implementation of a financial ERP system.- Maintain Microsoft Windows servers in the corporate data center in virtual and physical environment- Maintain Exchange 2019, Office365 and AD user accounts.- Proactively manage and maintain remote servers in field offices.- Configure, manage and support Server 2012 and 2019 servers.- Provide training and assistance to users as needed.- Interface with vendors to place orders for new equipment and software.- Design and install systems on a limited budget.- Create and maintain updated documentation for all technical aspects of operations.- Must be excited about learning new things, patient in dealing with complex and sometimes high-pressure situations, and must have excellent attention to...

- Support and maintain Box cloud-based file sharing application while supporting 1800 users based around the world- Provide support to staff located globally on cloud-based file sharing applications- Provide training and support to staff on the Box application- Proactively manage staff access and data security and integrity to cloud based file sharing systems.- Integrate a Single Sign-On application with Microsoft Active Directory and cloud-based applications-  Maintain Microsoft Windows 2012 and 2019 servers in the corporate data center and remote sites in virtual and physical environments.- Create and maintain updated documentation for all technical aspects of operations.- Must be excited about learning new things, patient in dealing with complex and sometimes...