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Adoption, Change Management, and Communications (~30%)- Own project management, change management and communications for AI rollouts across CHAI, including enterprise-wide tool procurement and rollout coordination.- Build demand for AI adoption across the organization: coordinate the AI Champion network, launch the Community of Practice, and maintain the AI@CHAI inbox for ongoing staff questions.Training and Enablement (~25%)- Build and manage CHAI’s AI training and enablement programs: develop training resources, design learning journeys, coordinate vendor-led trainings, launch AI ethics and competency trainings, and run AI onboarding for new employees.Governance, Policy, and Vendor Management (~25%)- Develop and maintain AI governance frameworks, policies, and user guidance...
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- Lead delivery of CHAI’s AI clinical decision support and agentic healthcare delivery initiatives end-to-end, from early pilots through scale, translating strategy and product roadmaps into sequenced work plans, milestones, accountable owners, and risk mitigation- Own the program's forward view: track the frontier of clinical and agentic AI, anticipate where capabilities are heading, and reshape the roadmap and partnerships to stay ahead of the field rather than react to it, while pressure-testing new directions against real LMIC constraints, evidence, and safety requirements- While continuously collaborating and liaising with the CHAI country leadership and departments, forge and maintain relationships with the Ministry of Health, including the digital health, clinical, and other...
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- Design and own CHAI's global TA operating model, ensuring it reflects the organisation's diverse hiring needs across role types, geographies and programme areas, with a location strategy that supports effective hiring across all markets.- Lead CHAI's approach to proactive sourcing, building talent pools, running structured passive candidate engagement and maintaining ongoing talent mapping.- Own the channel strategy, including programmatic media, referral programmes, alumni networks and direct sourcing, making evidence-based decisions about channel mix and performance.- Establish hiring manager and candidate experience as an organisational standard, with structured intake, consistent communication and clear feedback at every stage, and measure satisfaction consistently to drive...
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- Landscape and analyze supplier dynamics in low- and middle-income countries for priority products, including market share of suppliers, pricing, timelines for product development, regulatory approvals, and manufacturing, and suppliers’ development and access strategies- Develop demand forecasts and uptake models for new and existing technologies- Execute costing and impact analysis for new models of financing, procurement, and distribution, including all-inclusive pricing, equipment leasing, pooled procurement, and tender optimization- Develop market analytic frameworks, tools, and templates and serve as a market analytics resource across GMT projects- Cultivate relationships with existing and potential manufacturers and distributors of priority products in low-and middle-income...
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- Manage user accounts across Active Directory, Entra ID, and Okta. Maintain continuity between on premises, hosted, and HR systems. Provide second-tier escalation support to the Helpdesk.- Assist in building and maintaining Windows servers under the guidance of senior team members. Support patching, monitoring, and day-to-day operations at HQ and remote locations. Develop working knowledge of VMware ESXi and Hyper-V environments.- Support and maintain CHAI's hosted platforms including Microsoft 365, Box, Mimecast, and Okta. Assist with integrations and handle escalated issues from the Helpdesk team.- Assist with monitoring of network infrastructure including switches, firewalls, and wireless access points. Support patching and security updates for servers and endpoints. Escalate...
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- Support CHAI country teams in program countries to design, execute, and monitor project activities, elevating risks and emerging issues to manager.- Prepare presentations that include analyses, cross-country insights, and program lessons for internal and external audiences.- Coordinate and draft CHAI inputs for routine reporting and ad hoc donor communications and requests.- Track and consolidate project deliverables against project work plans.- Develop and monitor internal timelines to account for relevant internal reviews and iteration.- Maintain and expand knowledge management platforms to enable information sharing across teams.- Support in translating global evidence and best practices to the country level, including distilling and communicating messages to country...
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Build and ship- Design, build, and ship AI tools in Claude Code and Claude Cowork for CHAI’s internal teams.- Take tools through the full cycle from scoping to deployment.- Contribute to process overhauls in the teams the tools support.Use case pipeline and prioritization- Partner with CHAI teams to identify, assess, and prioritize AI use cases.- Help maintain a clear pipeline from idea to shipped tool.- Inform build-vs-buy decisions: off-the-shelf, light customization, or custom build.Tool evaluation and lifecycle- Contribute to feasibility assessments, tool evaluations, and phase-in/phase-out decisions.Technical infrastructure and standards- Support IT collaboration on integration, maintenance, and scaling of shipped tools.- Help maintain reliability and data...
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- Collaborate with local and central Ministry of Health (MOH) and National Health Service (NHS) staff to advance the selection, planning, and implementation of evidence-based interventions toward malaria elimination. - Coordinate with local health partners, local authorities, and the CHAI Dominican Republic team to monitor, evaluate, and support implementation of local-level plans.- Promote data-driven decision-making by supporting data review meetings among the MOH, NHS, and relevant stakeholders to ensure key findings translate into programmatic action. - Support supervision, monitoring, and data quality assurance of Community Health Worker (CHW) networks, including data review, coordination of local-level visits, and periodic analysis of transmission dynamics to adapt network...
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The Head of People owns CHAI's end-to-end People agenda: the strategic vision, the practical execution, and management of the global HR team of around 30 people that delivers it. Day-to-day, this means:- Driving a multi-year transformation agenda for the People function spanning talent acquisition, development, and retention; moving quickly while keeping everything anchored to the long-term arc.- Building the strategic approach to the transformation agenda on data and rigour rather than convention, and challenging inherited assumptions and established practice when the evidence points to a different way.- Setting clear direction for the People team and translating CHAI's talent strategy into concrete priorities and ways of working, while staying close enough to the work to get into...
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- Partner with CHAI’s teams to identify, assess, and prioritize high-value AI use cases, maintaining a clear pipeline from idea to shipped tool, and align build priorities with the AI transformation strategy set by the Associate Director.- Inform smart build-vs.-buy decisions: assess whether a use case is best addressed by an off-the-shelf tool, a light customization, or a bespoke build, and move quickly on whichever path is right.- Design, build, and ship bespoke AI-powered tools in partnership with CHAI’s teams, with a focus on non-programmatic teams (e.g. HR, Finance, Legal & Compliance, IT, Operations, and others); work directly in code and AI-native development environments (e.g., Claude Code and Cowork).- Collaborate with CHAI’s IT team on integration, maintenance, and...