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Reporting to the Senior Program Manager (SPM), the Senior Associate will support efforts to deliver the ambitious objectives of the vaccine program. They will provide both strategic and technical support to the Ministry of Health’s National Immunization Programme in strengthening the costing process, data analysis, synthesis of research/information in memos and presentations, development of templates and SOPs, facilitating discussions and compilation of lessons learned and best practices. Their work will directly contribute to the Ministry of Health’s ambitious goals The Senior Associate will work closely with all members of the Cambodia Vaccines program as well as CHAI’s Global Vaccines Delivery team. The position is based in Phnom Penh with regular travel to the provinces. Responsibilities: Strategic and Programmatic Support- Provide analytical support particularly in areas of immunization financing, costing, budgeting, scenario modelling and any other quantification support as needed- Support the development and refinement of the vaccines program’s strategic initiatives, ensuring ongoing alignment with the MOH strategic goals and priorities- Support the development of clear operational plans for execution, and continually identify opportunities for CHAI to add value and maximize impact- Assist government programs and donors with ensuring the long-term sustainability of the national immunization program , by forecasting future funding gaps, mapping and assessing funding opportunities (both innovative and traditional), and working other technical teams and partners to streamline support to advance MOH plans- Initiate and design a plan to integrate non-communicable diseases into Covid-19 vaccine roll out at health facilities, in partnership with MOHData Analysis, Visualization and M&E- Support NIP to conduct rapid assessments to provide evidence on whether vaccine administration can be decentralized to Health Centre level- Facilitate monitoring, evaluation,analysis of outcomes, documentation of challenges and lessons learned for continuous program adaptation and improvement of COVID vaccination efforts, including potential efforts to integrate vaccine administration with other health interventionsStakeholder Coordination- Develop strong working relationships with key stakeholders in government, international partners, donors and NGOs and within CHAI, to ensure maximum coordination and efficiency towards MoH’s immunization goals- Collaborate with government to ensure skills transfer and government ownership, identify the most critical hurdles to quick scale-up of COVID vaccination and reaching zero dose children, and develop innovative strategies to address them.- Collaborate with internal CHAI global and country teams to facilitate access to key information and stakeholders, provide updates, and leverage core competencies and expertise of the various CHAI teams- Perform other duties that may be assigned by SPM/country leadership
- Main regional S&S focal point for CHAI program countries in the SEAP region including but not limited to; Cambodia, Vietnam, Myanmar, Laos, Indonesia, and Papua New Guinea- Work with country and global team colleagues to monitor and improve compliance with S&S global policies and guidelines- Respond to day to day security incidents affecting CHAI staff, assets, and reputation- Work with country SPPs and Country Directors to conduct risk assessments and modify operations/protocol- Train and support regional staff and leadership on standing responsibilities and incident/crisis response- Conduct country S&S visits to various CHAI operating locations to assess risk, develop protocols, and conduct training, as necessary- Liaise with S&S counterparts at other NGOs and within private and governmental sectors to maintain a strong understanding of local risk factors and norms- Work closely with colleagues in the Global S&S Department to staff the S&S Duty phone and respond to incidents, including during some weekend and evening hours- Monitor S&S threats and incidents in relevant countries and work with S&S point people to address any relevant developments- Track incidents and prepare reports and presentations for CHAI leadership- Note: For Cambodia/base location country, this person will also be part of the Safety Point Persons team, helping to manage incidents affecting CHAI’s local officeReporting:This position reports to the Senior Manager (based in South Africa) within the Safety and Security Department.
The DCD is a senior leader of the CHAI-Cambodia team, responsible for overseeing the effective execution of multiple programmatic strategies and ensuring CHAI provides high-quality support to the Ministry of Health. The role requires strong managerial, communication, and organizational skills. Responsiblities cover both internal and external areas, including management of one or more technical teams along with office operations. Leadership and Strategic Planning- Ensuring the development and execution of a compelling strategy for maximizing CHAI’s impact and support to the Ministry of Health, including clear operational plans that align with government priorities and are coordinated with relevant stakeholders- Supporting the development of new program areas, including development of proposal narratives, M&E frameworks and budgets; engagement with internal and external stakeholders; and donor engagement- Ensuring successful transition of completed programs with an emphasis on the long-term sustainability of investmentsProgram Oversight and Mentorship- Provide direct oversight of one or more program teams; provide support and guidance to program managers and other staff on strategy and project deliverables- Mentor program managers and senior technical staff as they take on managerial responsibilities- Develop and ensure execution of program budgets and performance indicators in collaboration with program staff and the country director- Work with program teams to shape new work areas, including project scoping, proposal writing and fundraisingOperations Management- Provide strategic thought partnership for operations, financial management and HR and ensure alignment with CHAI global policy and practice- Strengthen and formalize systems and processes for budgeting, financial tracking, and donor and government reporting- Support the operations team in planning how to translate new program needs into operations- Accompany the complex annual budgeting and reforecasting processesStakeholder Relationship Management- Represent CHAI in public forums, including the development of presentations and materials for external audiences- Ensure coordination and communication internally across teams, within country, across countries and globally- Develop and maintain strong working relationships with key stakeholders in government, international partners, donors and NGOs- Other activities and responsibilities, as needed
Vision and Technical Design (25%)- Serve as a technical advisor for health informatics project and strategy for country teams, the regional team, and for senior leadership.- Work with malaria programs, and CHAI regional and country teams to understand technological and non-technological requirements for malaria surveillance, including the monitoring of malaria epidemiology and the impact of malaria interventions.- Develop coherent and technology-appropriate specifications for meeting user requirements across countries.- Develop and communicate a coherent vision for malaria information systems within and across countries, and influence internal and external stakeholders and initiatives to drive vision forward.Technology Project Management (15%)- Manage developers and technical partners in executing software roadmap, ensuring timely and quality delivery; effectively communicate country needs to developers, and progress with project stakeholders.- Test developer outputs and provide regular feedback on bugs and functionality to ensure solutions are being developed according to specifications.Technology Implementation and capacity building (30%)- Develop testing templates and lead end to end testing processes of information systems, including robust user testing, to ensure systems works smoothly before implementation.- Configure, update, and thoroughly test system set ups as needed, particularly for DHIS2, Reveal, and common geo-registry systems, including updates to users, locations, data elements, indicators, and dashboards based on country’s requirements and feedback from users.- Configure and evaluate Mobile Device Management solutions.- Lead stress tests, system customizations, and run tests on data integrity and continuous integration of releases. Support systems integration as needed.- Drive capacity building for government staff by developing manuals, SOPs, training materials and helping train country staff in the use of information technology.People and Team Management (25%)- Manage and support the work of two Health Information Associates supporting technology implementations in the region.- Develop and mentor staff, provide guidance, constructive feedback, and implement strategies to troubleshoot areas of weakness.- Support onboarding and recruitment of new CHAI staff in the region.- Set priorities for team to ensure task completion; coordinate work activities with regional and country teams.Other (5%)- Support synthesis and dissemination of findings both internally and externally through high-quality presentations, reports, and publications.- Represent CHAI at external technical meetings and with technical partners within the region.- Additional responsibilities as needed.
- Support NCHADS to maintain a strong end-to-end supply chain for ARVs and HIV diagnostics commodities:- Under the guidance from the logistics management unit (LMU), liaise with other units with NCHADS (i.e. data management unit, STI unit, AIDS care unit and Lab Unit), partners suppliers, sub-national programs and CHAI colleagues in other countries to keep abreast of supply-side developments and mitigate bottlenecks- Under the guidance from the Senior Associate and Program Manager, assist in maintaining, and monitoring dashboards for ARVs (antiretrovirals) to identify stock tensions and propose mitigating actions- Assist in regular ARV quantification, forecasting, and procurement exercises- Assist in multiple facilitations of meetings and development of meeting materials, i.e. Logistics Supply Chain Working Group meeting, procurement meeting, LMU meetings and other relevant meetings are required by LMU. - Develop presentations and communications to periodically brief high-level analysis of key HIV commodities such as ARVs and STI (Sexually Transmitted Infections) and other commodities through series of consultative process with stakeholders- Assist LMU to develop and implement the Supply Chain roadmap for Cambodia- Support NCHADS on other supply chain/stock management projects as assigned- Document the implementation of CHAI-supported interventions; support team to prepare donor reports and proposals- Provide daily assistance & collaboration with LMU, and support the Senior Associate and Program Manager in coordinating with NCHADS in providing day-to-day technical support- Other relevant tasks as requested of the HIV team towards project goals
Surveillance and analytics support- Supporting integration of data use and analysis in routine programmatic activities at all levels of the health system e.g. data review meetings;- Supporting development, integration and institutionalization of malaria information systems, including data collection tools and dashboards;- Assisting to monitor and evaluate the performance of existing and new surveillance platforms, in collaboration with the health informatics malaria team at CHAI;- Contribute to the development of guidelines, SOPs and training materials for malaria surveillance activities;- Organizing and merging available data (routine surveillance data, survey data, GIS data amongst other data types) and assessing its quality and suitability for analysis;- Conducting statistical and descriptive analyses related to malaria epidemiology and intervention targeting;- Synthesizing results and communicating them through high-quality presentations, reports, and publications to internal and external partners;- Performing scientific literature review as needed.Programmatic/operational support- Formulating and delivering national and sub-national level training materials with a focus on analytical content (e.g. data management best practices, online data collection tools) and surveillance strengthening (e.g. improved data quality and use);- Developing and implementing M&E plans for CHAI and program activities, including monitoring and evaluating the implementation of relevant malaria interventions;- Translating results to national and sub-national government partners to support evidence-based decision making;- Developing and maintaining strong working relationships with key stakeholders across government and non-governmental organizations, with support from program managers;- Any other tasks identified.
Provide technical support and bandwidth to country programs (50%)- Provide day-to-day technical support and bandwidth across country programs on a broad range of activities, as needed and requested by Country Support team- Design and develop deliverables to support implementation of country programs, including presentations and concept notes, and tools and models- Edit/format presentations, reports, technical materials, work plans, budgets and correspondence- Facilitate involvement of topic area experts on country work streams as required- Compile and share relevant updates with global team members, and encourage a positive spirit of collaboration between team members across programSupport hepatitis program knowledge management (25%)- Support and coordinate collection, review, and compilation of cross-country program data for internal and/or external documentation, updates and reporting- Develop and keep up to date cross-country program tools, guideline trackers, epidemiological databases, etc.- Manage and maintain up to date country resources and reference files in the country toolkit- Support internal communication and knowledge sharing, including webinars and dissemination of useful cross-country materials and global developments- Compile inputs and write bi-monthly program update- Ensure appropriate documentation, updates and dissemination of team operations processes and resourcesSupport hepatitis team coordination and operations (25%)- Plan and manage scheduling, logistics and agenda for program calls and meetings- Facilitate weekly hepatitis team call- Maintain administrative resources to facilitate efficient operations across the program (contact and distribution lists, team calendars, box folders, etc.)- Help develop and implement program operations and team strengthening work plan, as part of program Operations Working Group- Compile notes during meetings and calls and support drafting of meeting reports, as needed
- Coordinate CHAI’s support to national malaria programs in the Greater Mekong Subregion to help strengthen systems and achieve audacious programmatic goals on aggressive timelines- Develop management capacity and malaria expertise of CHAI country and regional staff to augment support to national malaria programs- Support CHAI staff to think critically to identify national malaria program and health systems gaps and leverage the use of epidemiological evidence to guide-decision making regarding CHAI’s malaria elimination support- Coordinate support from CHAI’s Malaria Analytics and Surveillance, Case Management Support, and Financing Teams, as required, to enhance national country-level support, ensure technical soundness of strategies, and achieve program progress- Work collaboratively with CHAI country teams and provide thought partnership, strategic guidance, and back-stopping support to country program managers and staff across the region.- Support all CHAI malaria staff in the region to develop annual work plans and assist country teams to manage effective implementation of planned activities, , including adherence to timelines and coordinating review and feedback from technical teams- Monitor program activities against project goals and donor commitments, identify operational bottlenecks or weaknesses, and work with country and Global- Malaria leadership to strengthen programs as necessary- Ensure the quality of products and documents produced by CHAI team members, including strategic plans, guidelines and standard operating procedures, presentations, project reports and implementation updates, and/or communications with partners- Streamline communications between Global Malaria leadership and technical staff and country offices, and provide regular updates on opportunities and progress to each- Facilitate coordination of activities between country teams within the region and act as liaison for learning from other regions- Synthesize CHAI’s best practices, products, and approaches and work to institutionalize knowledge to maintain consistency of CHAI support across countries and regions- Manage budgeting across all technical areas, including working with country teams to determine annual allocations and identify under- or over-spends, and liaising with technical experts during the costing and reforecasting of budgets- Lead donor reporting for region, working alongside country teams to develop programmatic and financial updates- Represent CHAI at regional meetings and conferences and develop and maintain relationships with regional partners to ensure coordinated activities.- Collaborate with global technical staff to engage global experts and partners and facilitate their work in the region as appropriate.- Explore new opportunities, engage with country offices during development of funding proposals to ensure joint ownership and sufficient program capacity for execution of funded projects- Other responsibilities as needed
Program Design- Provide strategic thinking around development of interventions and program strategies as a thought partner to Country Director, Deputy Country Director, and Program Managers- Maintain a thorough understanding of both the health landscape in Cambodia and the Ministry of Health’s key priorities, monitor disease trends and developments in the Cambodian health system to understand how CHAI can best contribute to health interventions and address bottlenecks- Support new program development and resource mobilization efforts, including participating in new program scoping, and drafting/ strengthening concept notes and proposals- Advise on approaches for translating results in focal provinces into rationales for national scale-up- Facilitate links between programs and proactively identify opportunities to strengthen CHAI’s support to the Ministry of Health- Develop and maintain strong working relationships with key stakeholders across government and non-governmental organizationsProgram Guidance- Provide technical advice to ensure CHAI-supported programs are evidence-based and aligned with implementation, clinical, and operational best practices- Identify ways in which CHAI programs can be further strengthened for greater health impact- Collaborate with program managers to develop/strengthen operational plans for execution, and continually identify opportunities together with the MOH for CHAI to add value and maximize impact- Help program teams obtain technical and clinical best practices through communicating with CHAI global teams and external experts, performing scientific literature reviews, etc.- Support program teams to develop guidelines, SOPs, and training materials ensuring accurate use of data- Synthesize project results to support evidence-based decision making and communicating program impact through high-quality presentations, reports, and publications- Work with program managers to document lessons learned and best practices and identify relevant resources and experiences from other CHAI countries.- Support the Program Managers on key deliverables and ad-hoc requirements, as needed Program Monitoring- Advise on development of monitoring & evaluation frameworks and program workplans- Work with managers to monitor progress towards targets and modify implementation to achieve targets, including developing and maintaining data dashboards where needed- Advise on the design of data collection tools and protocols for program assessments- Compile, synthesize and analyze assessment data to inform programmatic decision making and development of materials and reports- Provide support to ensure research activities comply with ethical standards and policies- Proactively advise on potential program challenges and make recommendations to inform continuous improvement, strategic decision-making, and resource allocation.- Join program teams on regular monitoring through site visitsOther responsibilities as needed
Technical assistance and program management (25%):- Provide cross-cutting support to countries in South East Asia region, helping the Regional Manager to explore new opportunities and offer strategic guidance and operational support to priority activities that require additional capacity to drive forward.- Review and provide feedback on products and documents produced by CHAI team members (country and GMAL), including strategic plans, guidelines and standard operating procedures, analysis, project reports and implementation updates- Manage and develop resources and best practices to share lessons across teams, and synthesize and disseminate findings through high-quality presentations, reports, and publications.- Contribute to the design and implementation of monitoring and evaluation to measure progress towards malaria elimination (analysis of key indicators, design and implementation of monitoring and evaluation of surveillance platforms, etc.).- Support the Regional Manager with the development of programmatic reports for government and donor reporting, as well as concept notes or other external communication products. Support new geographies (India, Thailand, etc.) (25%):- Provide additional technical and operational support to the CHAI India Neglected Tropical Diseases team to execute activities on all work streams and to build capacity of NVBDCP leadership for achieving Lymphatic Filariasis (LF) and Visceral Leishmaniasis (VL) elimination goals.- Support write up of surveillance documents and evaluations in Thailand and Vietnam, and other countries where needed.Vector control (50%):- Conduct a vector control landscaping and capacity assessment across the region, identifying barriers to efficient and effective deployment of vector control interventions, and establish/advance malaria vector control workstream based on the outputs of this assessment and country priorities.- Support country teams to identify and develop solutions to key vector control challenges.- Support country teams with developing detailed operational plans, operating procedures, and associated training materials related to vector control, in order to build government capacity and support effective execution of malaria program.- Serve as a trusted adviser to CHAI country teams and national malaria programs on issues related to vector control operations, including providing technical and operational support on work pertaining to LLIN operational microplanning, targeting, and monitoring in targeted foci of malaria transmission. This includes identifying and disseminating lessons learned after intervention implementation.- Serve as a technical advisor to CHAI’s country teams on alternative vector control tools, including new tools that are well targeted for vulnerable populations (such as forest goers) and outdoor, daytime vector biting.- Work in close coordination with CHAI Entomologist to support the malaria programs with activities related to entomological surveillance, in order to build government capacity and implement solutions to entomological surveillance gaps.- Support CHAI country teams with translating results of analyses to national and sub-national government partners to support evidence-based decision making, and disseminating findings through high-quality and clear presentations, reports, and publications.