- Support CHAI country team, MOH and partners in the pursuit of effective and efficient health programs with solid analysis and problem-solving skills- Lead the design and conduct of assessments on medical oxygen in Cameroon- Prepare required analysis, including creation of robust models and forecasts in Microsoft Excel- Work closely with the team to proactively identify areas of opportunity as well as possible challenges and barriers, and leverage strong analytical and problem solving skills to accelerate progress towards the program’s objectives- Provide additional technical assistance as needed in the areas of M&E, data management, budgeting and financial planning in the health sector overall- Prepare status reports and project plans as well as lessons learnt and publications.- Assist in preparation of documents and templates- Prepares technical notes and submits for review- Prepare, review and initial sign off participants statement of payments and follow up on timely payment of participants- Prepares and submits expense and activity reports within three days of completion of field activity
- Provide technical support and bandwidth across country teams on a broad range of activities, including but not limited to Covid-19 testing-related strategy and planning, forecasting, procurements, and supply chain management, etc.- Work closely with country teams on country support and facilitate involvement of topic area experts from LST or other CHAI teams on country work streams as required- Lead preparations of presentations, reports, and other analyses to inform global and country-level strategy on Covid-19 testing- Develop dissemination materials to facilitate cross-country and global knowledge sharing. - Support internal and external reporting requirements and coordinate with global and country teams, as needed, to seek inputs- Up to 50% international travel time could be required once situation allows- Other responsibilities as needed
Leadership and Strategic Planning- In close coordination with the Benin senior management team, provide operational and technical support to the MoH to develop a strong MoH vision and operational plan for campaign digitization and integration, including working with government staff daily to:- Scope and understand the health campaigns work and digital health capacity and activities in Benin- Develop a local sustainability plan that incorporates governance, institutional capacity, financing, and other critical considerations- Develop and implement a compelling strategy for maximizing CHAI’s impact and support to the MoH, including clear operational plans that align with government priorities and are coordinated with relevant stakeholders- Coordinate CHAI’s support to the MoH to help strengthen systems and achieve audacious goals on aggressive timelines- Monitor program activities against project goals and MoH commitments, identify operational bottlenecks or weaknesses, and work with the Benin government partners and CHAI teams to strengthen programs as necessary- Produce quality products and documents including strategic plans, guidelines and standard operating procedures, presentations, project reports and implementation updates, and/or communications with partners- Successful transition of completed activities with an emphasis on the long-term sustainability of investmentsStakeholder Relationship Management- Engage, build, and maintain strong working relationships with key stakeholders in government, country and international partners, donors and NGOsworking on public health campaigns and digital health in Benin in alignment with MoH priorities to:- Develop a deep understanding their motivations and challenges and- Ensure effective and impactful coordination between various stakeholders- Identify and work with appropriate organizations to implement aspects of campaign digitization and integration – including software customization, user testing, training, and M&E- Develop and manage sub-contracts of software developers and campaign implementors- Represent CHAI in public forums, including the development of presentations and materials for external audiences and maintain relationships with national and international partners to ensure coordinated activities- Coordinate and lead internal communication within the team, across teams and globally- Engage and collaborate with regional and local experts, institutions, and partners to facilitate long-term sustainability of CHAI’s workProgram Management and Mentorship- Provide direct oversight of one or more program teams; provide support and guidance to junior staff on strategy and project deliverables to achieve team goals- Develop management capacity and technical expertise of CHAI country and regional staff to augment support to national health programs- Develop and ensure execution of program budgets and performance indicators in collaboration with program staff and the Benin senior management team- Lead reporting for the health campaigns programs, working alongside the Benin senior management team to develop programmatic and financial updates- Work with program teams to develop new program areas, including proposal development and engagement with internal and external stakeholders- Other activities and responsibilities, as needed.
Leadership and Strategic Planning- In close coordination with the DRC senior leadership team, provide operational and technical support to the MoH to develop a strong MoH vision and operational plan for campaign digitization and integration, including working with government staff daily to:- Scope and understand the health campaigns work and digital health capacity and activities in DRC- Develop a local sustainability plan that incorporates governance, institutional capacity, financing, and other critical considerations- Develop and implement a compelling strategy for maximizing CHAI’s impact and support to the MoH, including clear operational plans that align with government priorities and are coordinated with relevant stakeholders- Coordinate CHAI’s support to the MoH to help strengthen systems and achieve audacious goals on aggressive timelines- Monitor program activities against project goals and MoH commitments, identify operational bottlenecks or weaknesses, and work with DRC government partners and CHAI teams to strengthen programs as necessary- Produce quality products and documents including strategic plans, guidelines and standard operating procedures, presentations, project reports and implementation updates, and/or communications with partners- Successful transition of completed activities with an emphasis on the long-term sustainability of investmentsStakeholder Relationship Management- Engage, build, and maintain strong working relationships with key government stakeholders, donors and NGOs working on public health campaigns and digital health in DRC in alignment with MoH priorities to:- Develop a deep understanding of their motivations and challenges and,- Ensure effective and impactful coordination between various stakeholders- Identify and work with appropriate organizations to implement aspects of campaign digitization and integration – including software customization, user testing, training, and M&E- Develop and manage sub-contracts of software developers and campaign implementors- Represent CHAI in public forums, including the development of presentations and materials for external audiences and maintain relationships with national and international partners to ensure coordinated activities- Coordinate and lead internal communication within the team, across teams and globally- Engage and collaborate with regional and local experts, institutions, and partners to facilitate long-term sustainability of CHAI’s workProgram Management and Mentorship- Provide direct oversight of one or more staff; provide support and guidance to program staff on strategy and project deliverables to achieve team goals- Develop and ensure execution of program budgets and performance indicators in collaboration with program staff and the DRC senior leadership team- Lead reporting for the health campaigns programs, working alongside the DRC senior management team to develop programmatic and financial updates- Work with program teams to develop new program areas, including proposal development and engagement with internal and external stakeholdersOther activities and responsibilities, as needed.
CHAI is seeking a Senior Associate with strong analytical and communication skills and relevant experience in health financing and primary health care systems, to support country teams and governments on their health financing efforts. The Senior Associate will work across a portfolio of countries in Sub-Saharan Africa. CHAI supports governments in health financing in 12 countries, including Burkina Faso, Ethiopia, Malawi, Rwanda, South Africa, Zimbabwe, Nigeria, and others. This is a challenging, fast paced and rewarding position. This position offers a unique opportunity to work closely with governments who are leading change in the region to achieve universal health coverage. The Senior Associate will provide health financing technical assistance to country teams and governments, help shape CHAI emerging primary health care and health financing strategy, and play a key role as part of a growing global health financing team responsible for building out new areas of work for CHAI across sub-Saharan Africa. The Senior Associate will report to a program manager in the global health financing team and work closely with the rest of the team, health financing country teams and governments, and various global teams including Maternal, Newborn & Reproductive Health, Human Resources for Health, Global Markets and others. This position has flexibility to be based in a CHAI program country, pending CHAI country leadership approval. Travel is anticipated to be up to 50%. Key responsibilities include the following:- In collaboration with other members of the global team, support governments and country teams supporting governments in developing and implementing health financing strategies and reforms, including for improved resource mobilization and pooling, strategic purchasing (including priority setting and benefits package design and provider contracting and payment), and financial management. This will include a mix of thought partnership and technical advisory to teams and government stakeholders, and of content creation including the development of literature reviews, concept notes, excel tools, quantitative and qualitative analyses, and training materials.- Design and conduct cost and impact analyses, and other quantitative analyses that help assess opportunities to improve efficiency, effectiveness, and sustainability in health financing for countries in scope of support. Provide training and coaching to teams on analytics, including in the areas of costing, scenario modelling, and budgeting.- Support the design, implementation and analysis of health system diagnostics, which will aim to support governments map the financing and management bottlenecks for effective service delivery at facility and community levels. Document learnings from those diagnostics in the form of internal knowledge materials or case studies.- Contribute to shaping CHAI Global Health Financing knowledge sharing approach and support continuous knowledge sharing across countries. This includes the development of relevant documents, publications, and case studies, and the planning and facilitation of learning events including the health financing summits and monthly calls.- Contribute to CHAI’s strategy on health financing and primary health care globally and at country level, including in country programs. This will include participating in strategy sessions, sharing learning from in country work, and developing materials such as strategy documents, concept notes, and proposals.- Maintain technical expertise in health financing and stay abreast of key challenges.- Other responsibilities as requested by manager.This role requires up to 50% travel within the Sub-Saharan Africa region and amount of travel will vary based on needs and in accordance with travel restrictions.
Product scoping and design (20%)- Collaborate with regional and country teams to scope the challenges and use cases for digital products to support public health campaigns- Collaborate with regional and country teams to define end users, understand user personas, and co-design solutions with users where applicable- Develop high-level product requirements documentation to inform software development- Review existing products that may be fit for purpose to address product requirements, and support tool selection process and/or organizations for feature or tool developmentProduct management (50%)- Maintain coordination across key programmatic, technical, and product stakeholders to implement product development and implementation plan- Drive progress towards executing product roadmap in partnership with technical organizations, including managing backlog, releases, and development life cycle (sprint planning, progress tracking)- Manage product testing (develop test cases, conduct testing, coordinating testing with in country stakeholders)- Work with developers to prioritize test results and user feedback for inclusion into software roadmap and/or configure the application appropriately- Work with technical partners to integrate digital products across major public health campaign activities and across campaigns for different disease programs- Define KPIs for product performance, usability and uptake, and oversee monitoring during implementationImplementation and maintenance of digital solutions (20%)- Collaborate with regional informatics teams in technical set up and configuration, user testing, training, supervision, monitoring, issue escalation, and transition of product ownership- Collaborate with regional informatics teams to develop operational plans and strategies to ensure products are used across program use cases (e.g. malaria, NTD, polio, COVID-19 vaccination) and integrated with wider information system in country as needed- Collaborate with regional informatics teams to develop sustainability plans for products and advise on transition of technical partner relationships to governments post-deployment- Support cultivation of local technology environments including MOH technical staff and local developers (e.g. pair programming, pair product managing)Knowledge management and dissemination (10%)- Work with technical partners to ensure up-to-date documentation is in place to support roll out and maintenance of digital products- Advocate for products to global, regional, and country stakeholders to strengthen scalability and sustainability- Document lessons learned on technical products for CHAI-wide or global sharing
In the near term the Associate will:- Work with CHAI teams, the Senegal Malaria Program and Department of Information Systems to support the end-to-end planning, design, development, roll-out and monitoring and evaluation of a DHIS2-based malaria data repository in order to streamline data collection, reporting processes, integration, and use for decision-making by government stakeholders- Work with CHAI teams, and the Senegal Ministry of Health in the design, development, roll-out and governance processes surrounding Master Facility List management and geo-spatial data management more broadly that is facilitated by a technology platform- Drive the utilization and improvement of existing routine information systems in Senegal and DRC to increase data use through refining and developing new user-friendly and action-oriented dashboards and other outputs- Scope the current information systems landscape and identify potential opportunities for improvements and integrations in malaria surveillance, NTDs, and campaigns digitization in Benin and Democratic Republic of CongoAcross countries and projects, the Associate will have the following responsibilities: Scoping (15%)- Lead scoping activities on health technology solutions to further malaria and NTDs control and elimination, public health campaign digitization, and geo-spatial data management including the mapping of existing digital health systems, information flows, infrastructure, stakeholders and partner projects in select countries.- Support the development of country-specific health information strategies based on scoping activities- Establish and cultivate relationships with other CHAI teams and in-country partners working on technology, data, and/or surveillance work, to inform CHAI activities, guide country strategies, and collaborate with stakeholders to achieve program objectives- Advise on strategies for collecting, reporting, storing, cleaning, and analyzing data, and for producing accessible automated data outputs for routine decision-making in the form of dashboards, reports and bulletins that speak to key data needsRequirements Gathering and System Design (20%)- Elaborate and document coherent, context-appropriate, and technology-appropriate requirements in partnership with Ministry of Health programs and regional CHAI staff pertaining to malaria, NTDs, public health campaigns, and geo-spatial data management technology solutions, including system architecture, digital form designs, analytical outputs, user roles, systems integrations, and usability (particularly DHIS2-appropriate specifications, and systems integration/interoperability requirements)- Play a translational role in communicating technical approaches, user requirements and software/hardware specifications to non-technical staff within CHAI management and ministries of healthTechnology Project Management (20%)- Select, liaise with, and manage sub-contractors (software developers) to build and configure applications and integrations (particularly with DHIS2) according to the defined requirements and timelines- Create and manage project plans with regional and country teams, including project management processes and communication mechanisms to progressively design, develop, and test systems and mobile tools- Manage ongoing tracking and prioritization of software development activities. Proactively manage changes in project scope, identify potential challenges and roadblocks, and develop contingency plans- Test developer outputs and provide regular feedback on bugs and functionally to ensure solutions are being developed according to specificationsTechnology Implementation and Training (20%)- Develop system roll-out plans and support system installation and device set-up ahead of implementation- Assist with capacity building for government staff by developing manuals, SOPs, training materials; help train global, country and program staff in the use of information technology- Help cultivate a culture of data-use within malaria programs by monitoring and strengthening the quality of data inputs, refining analytical outputs, and developing context-appropriate strategies to strengthen the usage and analysis of data by the malaria program- Work actively and closely with CHAI teams and government stakeholders to design and implement M&E plans to routinely assess the performance of digital solutions, as part of broader program M&E plansTechnical Support (20%)- Assist in the configuration of data collection, management, reporting, and analysis tools as needed (both mobile and web-based)- Configure, update, and thoroughly test DHIS2 set ups, including updates to organization units, data elements, indicators, data collection forms, and dashboards based on requirements and feedback from end users- Provide ad-hoc support to malaria teams, particularly with data management and visualizationKnowledge Management (5%)- Manage and develop resources, guidelines, and other material to provide guidance to and share lessons across teams
Technical Vision and Strategy (20%)- Communicate a coherent and contextualized vision for the application of digital tools and integration approaches for malaria surveillance, NTDs, public health campaigns and geo-spatial data management within and across countries in the region, with partners, and with global stakeholders, executing against it and updating as necessary; influence internal and external stakeholders and initiatives to drive vision forward;- Drive the success of each digital implementation, working collaboratively with regional health information associates, other internal CHAI teams (technical teams, country teams, and regional managers), and external partners;- Serve as a key advisor to internal teams, external partners, and Ministries of Health to identify new opportunities, approaches and strategies to improve surveillance and public health campaigns through the application of new digital tools, improvements to existing information systems, and/or systems integrations.Technical Project Execution (35%)- Provide technical guidance to regional health informatics associates, country teams, and regional teams as required to strengthen digital health planning, design, and implementation, achieving priority goals and expected outcomes in a timely manner;- Take on responsibilities for technical project management when needed, including requirements gathering with MOHs, users, and partners; managing developers; conducting testing and providing feedback; driving configuration and updates; leading user testing; supporting trainings, supervision, and M&E;- Serve as technical lead for campaign digitization and integration, driving the success of digitizing campaigns across countries working collaboratively with the project manager, regional health informatics associates, other regional internal team members, and external partners;- Problem solve technical challenges in meeting programmatic objectives, including management of developers, challenges in technical design and architecture, and in integrations;- Cultivate strong digital health leadership, capacity, and policies in focus countries to advance surveillance and campaign digitization goals.Staff and team management (25%)- Manage and support the work of 2-3 Health Informatics Associates supporting technology implementations in the region across surveillance and campaigns digitization use cases;- Set priorities for team to ensure sound work planning, technical project management and task completion; coordinate work activities with regional and country teams;- Develop and mentor staff, provide guidance, constructive feedback, and implement strategies to troubleshoot areas of weakness;- Support onboarding and recruitment of new CHAI staff in the region.External partnership engagement (15%)- Identify and build relationships with global and regional technical stakeholders to inform workstreams and to mobilize complementary activities, projects, and investments in support of the broad digital health improvements for surveillance and campaigns;- Support campaign digitization project manager to establish formal technical partnerships for campaign digitization project, with clear roles and responsibilities and collaborative relationships. Review and/or formulate technical scopes of work in grant sub-awards;- Cultivate and manage relationship with WHO’s Regional Office of Africa (AFRO)’s Innovation and Digital Health team to ensure strong outcomes for cross-cutting campaigns digitization work, including normative guidance for campaign digitization, guidance on tool and platform options and selection, technical soundness of- M&E of tools and project activities, and broad dissemination and advocacy of project learnings.Communications (5%)- Review and/or contribute to the development of grant deliverables (e.g., scoping reports) and to the technical sections of grant deliverables (power points, programmatic reports);- Support sharing of findings, information, best practices, standardized approaches and lessons learned across countries both internally and externally through high-quality presentations, reports, and publications.
The Associate will support the malaria, NTD and EPI programs to:- Identify opportunities for data use and digitization of national campaigns (e.g. mass drug administration, vaccination for polio, or bednet distribution), and build a plan and vision for integrated campaign digitization- Explore useful analysis and tools for decision-making that are not fully leveraged, assess the operational and financial feasibility of implementing solutions- Support operational requirements gathering, including defining and understanding needs and gaps in campaign operations, identifying areas to address through digital solutions and areas that may need parallel operations strengthening by MoH departments and local partner support- Select, enhance, and customize context-appropriate campaign tools for Benin- Promote integrated campaign tools and platforms progressively implemented with across campaign and embedded within routine health systems- Conduct routine monitoring and evaluation to understand value and impact of digitizing and integrating campaigns- Develop a sustainability plan for long-term maintenance and use of digital platforms, including use of a network of local partnersThe Associate will achieve these objectives as follows:- Engagement and coordination with MoH programs and partners- Serve as a trusted advisor to the national malaria, NTD and EPI programs- Provide day-to-day program management support to the malaria, NTD and EPI programs- Work with the MoH programs and stakeholders to develop workplans, templates, guidelines, and other material for successful project execution- Build strong relationships with stakeholders across MoH departments; implementing organizations; WHO country offices and relevant teams; local institutions; and donors- Coordinate meetings and facilitate knowledge sharing between the government program and partner organizations in the region to ensure coordination- Execution of programmatic activities- Support the Program Manager in shaping CHAI’s overall malaria and NTD strategy for the country, participate in the development of clear operational plans for execution, and continuously identify opportunities for CHAI to add value and maximize the impact of the Malaria, NTD and EPI programs- Identify key impediments to programmatic goals and help devise targeted solutions to solve these- M&E and communication- Liaise with CHAI’s global and regional teams to ensure strong communications and timely delivery on cross-cutting project activities- Develop resources and best practices to share lessons learned across teams, and synthesize and disseminate findings through high-quality presentations, reports, and publications- Additional responsibilities as required and assigned by the direct line manager
- Define the Country Team's overall strategy, develop clear operational plans for execution, and continually identify opportunities for CHAI to add value and maximize impact- Build and leverage strong effective relationships with key partners and stakeholders, identify and establish additional partnerships as appropriate- Establish robust financial, administrative, and human resource policies and systems, ensuring they are aligned with CHAI global policies- Oversee the financial management of the program, including monthly cash flow and financial reporting, cash allocations and budget forecasting and planning- Develop and manage program budgets in collaboration with program staff- Support human resources management, including recruitment and management of existing staff- Oversee internal management of the office's daily operations, including contracting with vendors, ensuring compliance with local laws, and interfacing with CHAI's legal and financial teams- Support fundraising efforts, including new program development, budgeting and the development and management of relationships with existing and potential donors- Manage processes for internal and donor reporting- Develop communication materials, make presentations and represent CHAI at public forums- Coordinate efforts with CHAI's partners and establish new partnerships- Maintain appropriate bi-directional communication with CHAI headquarters to ensure that CHAI's global capabilities are being fully leveraged- Facilitate communications and coordination between stakeholders- Lead the M&E development and implementation plans of CHAI supported interventions and lead the country team in the preparation of donor reports- Perform other tasks as necessary