- Serve as a thought partner and trusted advisor on strategic and operational challenges and collaborate with CHAI teams to identify solutions and strengthen programs accordingly- Foster strong working relationships and coordinate effectively with internal and external stakeholders to help program countries in Asia progress towards elimination of malaria and NTDs- Support CHAI’s country and regional teams to plan team priorities, implement activities, and measure progress against elimination goals and donor commitments- Identify opportunities, form strategies, and engage partners to expand CHAI’s areas of support and launch new programs- Create, refine, and ensure the quality of CHAI work products, such as strategic plans, technical guidelines, and analysis reports with the intention to further CHAI’s life-saving mission- Provide mentorship and management support to CHAI team members in Asia- With CHAI’s technical and country teams, develop reporting and other donor documents, including but not limited to programmatic updates, financial reports, concept notes, and proposals- Other responsibilities in Asia as needed

Employee Relations (30%)- Receive complaints from employees and others. Plan and execute confidential investigations, as assigned, of alleged harassment, bullying, discrimination, abuse and exploitation, and other misconduct. Write investigative reports for Global HR leadership and summaries for CHAI leadership.- Provide senior-level counsel on employee relations issues, organizational and workforce development, compensation, procedure and policy interpretation, host-country compliance, and recruiting and retention strategies.- Coach managers and employees to resolve complex employee relations issues, promote career development, improve productivity and morale, and address concerns and disputes.- Under the guidance of their supervisor, serve as Focal Point for issues pertaining to CHAI’s Global Code of Conduct and the Prevention of Sexual Exploitation, Abuse & Harassment (PSEAH).- Develop programs to improve work relationships, build morale, increase productivity, and increase retention. - Guide managers and country leadership on performance improvement and discipline, up to and including termination. Compliance and HR Operations (30%)- Develop and implement HR policies and procedures and oversee development of and updates to country employment manuals.- Maintain in-depth knowledge of legal requirements and considerations related to the management of employees and implements measures to reduce risks and manage compliance.  Counsel Global HR staff and regional and country management on host-country compliance.- Provide guidance to assigned country teams on compensation and equity, HR procedure and policy interpretation, host-country compliance, and recruiting and retention strategies.- Advise assigned country teams on compensation decisions by analyzing internal data and providing recommendations that align with CHAI’s compensation framework.- Work with other members of CHAI HR to facilitate employment agreements and interpret labor regulations and HR-related legal issues for country offices and international staff, research and interpret overseas labor laws, perform and support HR audits, and support reviews and changes to HR-related manuals and documents.- Anticipate and proactively research legal requirements related to day-to-day management of employees, to help reduce legal risks and ensure regulatory compliance. Partner with Contracts department and Global Operations team as needed and provide guidance to managers as appropriate on a case-by-case basis.- Work with members of Global HR team to complete administrative work related to HR processes including contract renewals, payroll changes, etc. in a timely manner.- Design, plan, and implement HR services, practices and protocols.- Participate as needed in recruitment, hiring, and onboarding. Professional Development, Training & Workforce Planning (20%)- Develop HR strategies and programs to support CHAI’s mission, vision, and values.- Establish and maintain strong relationships with regional, country, and HR leaders, as well as managers, to promote HR best practices and collaborate on strategies that meet both local needs and Global HR mandates.- Develop work plans to promote productivity, effectiveness, and program success, and to address succession planning and country team restructuring.- Develop tools and standards towards building HR and programmatic capacity and continuity.- Lead learning and development activities to promote a respectful workplace, talent development, management skills, and other capacity building needs.  Develops, facilitates, and delivers training, and trains trainers. Employee Experience (20%)- Creating ways to measure and assess engagement (for example, surveys).- Designing approaches to communications which provide an employee voice.- Reviewing management practices and their impact on the employee experience.- Creating proactive approaches to well-being in the organisation to drive physical and mental well-being.- Building a culture of trust.- Assessing the impact that people practices and policies have on the employee experience.- Contributing to the design of the Employee Experience framework by defining new or enhancing current policies, procedures, tools, and processes.- Supporting managing an effective onboarding and orientation of new and transferring staff members to the organization.- Actively participating in human resources projects and implements employee engagement initiatives.

Key responsibilities of the Senior Associate include, but are not limited to:- Support the development and refinement of the Oxygen program’s strategic initiatives, ensuring ongoing alignment with the MOH strategic goals and priorities- Support Ministry of Health to ensure continuous availability of oxygen and necessary delivery systems in hospitals at all levels- Support the Ministry of Health to prepare for and deliver report and meetings necessary to the project as part of the capacity building of government staffs- Closely support other MOH departments in planning and implementation of activities highlighted in the National Oxygen Roadmap- Collaborate with internal CHAI teams to facilitate access to key information and stakeholders, provide updates, and leverage core competencies of the various CHAI teams- Leverage quantitative tools and platforms to conduct qualitative and quantitative exercises to ensure the availability, deliverability and accessibility to Oxygen in targeted facilities- Prepare analysis and build tools to support Oxygen investment case and refine the roadmap for Lao PDR when necessary- Manage ongoing and aupcoming procurement activities and lead communication and coordination with external partners, suppliers and vendors as necessary- Establish collaborative relationships with the MOH, partner organizations and other relevant stakeholders- Support the team’s administrative tasks and other responsibilities as assigned by the manager- Manage daily tasks and responsibilities of other team members – Program Officer and Logistics Analyst

- Support establishing CHAI operations in the focus province.- Work together with the PSM team and province MOH team to identify and define the strategy for the province, developing and clear operations plan for executions.- Support the province MOH team to work with PFDU to ensure the nutrition commodities are integrated into the food and drug unit at each level across eLMIS and the system.- Support the provincial team to ensure the nutrition commodities have the ability to supply to all health facilities in Attapeu province.- Develops agendas, budget, training material and logistics. Travel schedule for a meeting within the focus province.- Support province staff to conduct routine monthly data analysis, target interventions, and responding to service gaps.lead initials gap in service delivery and strengthen Nutrition access to CN service within the province.- Prepare a compelling presentation for program updates and reports in English and Lao.- Collaborate with the government to ensure skills transfer to government ownership.- Develop strong working relationships with government stakeholders, internal partners, donors and INGOs. And ensure maximum coordination of resources and effort with the local province.- Continually identify opportunities for CHAI to add value and maximize impact within the local province.