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Employee Relations (40%)- Advise assigned program leadership and staff on building team morale, increasing productivity and retention, and resolving complex employee relations issues with adept cultural sensitivity.- Provide guidance on practices that promote effective and harmonious working relationships across CHAI’s diverse matrix, in line with our principles of engagement.- Handle sensitive matters and intake complaints from employees and others. Plan and execute confidential investigations, as assigned, of alleged harassment, bullying, discrimination, abuse and exploitation, and other misconduct. Write investigative reports for Global HR leadership and summaries for CHAI leadership. - Serve as Focal Point for issues pertaining to CHAI’s Global Code of Conduct and the Prevention of Sexual Exploitation, Abuse & Harassment (PSEAH). - Facilitate new hire check-ins and conduct exit interviews with assigned global program teams. - Conduct regular meetings with respective teams, including team leadership, by phone, web application or in person in order to understand and anticipate HR needs.HR Operations & Compliance (30%)- Provide guidance to assigned program teams on compensation and equity, HR procedure and policy interpretation, host-country compliance, and recruiting and retention strategies. - Advise assigned program teams on compensation decisions by analyzing internal data and providing recommendations that align with CHAI’s compensation framework.- Work with other members of CHAI HR to facilitate employment agreements and interpret labor regulations and HR-related legal issues for country offices and international staff, research and interpret overseas labor laws, perform and support HR audits, and support reviews and changes to HR-related manuals and documents. - Maintain in depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partner with Contracts department and Global Operations team as needed and provide guidance to managers as appropriate on a case by case basis,- Work with members of Global HR team to complete administrative work related to HR processes including contract renewals, payroll changes, etc. in a timely manner.Professional Development, Training & Workforce Planning (20%)- Lead, execute and facilitate learning and development activities to promote a respectful workplace, talent development, management skills, and other capacity-building needs in line with CHAI’s approach to on-the-job learning. - Provide coaching, guidance and communication as needed to program teams on a variety of topics including, but not limited to; staff performance, professional development, giving and receiving feedback, diversity, equity and inclusion, etc.- Work alongside program teams and Talent Acquisition to provide guidance and input on team restructures, workforce planning and succession planning.- Identify training needs for assigned global program teams and individual manager needs.- Proactively identify opportunities to equip team members with resources that support professional development and internal mobility.Projects & Other HR Work (10%)- Lead or support on a variety of recurring and standalone projects in line with the Global HR strategic priorities. - Provide ad hoc reporting and analysis based on the needs of the HR team and various global teams.- Provide other HR services as needed and requested.
- Building and maintaining trust-based relationships with key suppliers, donors, and external partners at a senior level- Developing and building consensus around strategic frameworks and priorities in order to move forward SRH market-shaping discussions- Leading supplier engagement and negotiations on market-shaping initiatives- Effectively managing ongoing market-shaping agreements between relevant parties- Collaborating with CHAI's technical teams to develop and implement strategies to help suppliers accelerate the development, regulatory approval, and commercialization of key essential medicines- Working to design, build, and socialize key analyses to support market-shaping efforts (e.g., demand forecasts, cost models, business cases, etc.)- Working in close partnership with CHAI’s SRH team to facilitate critical stakeholder discussions that can help bolster market-shaping efforts- Providing thoughtful and regular feedback and coaching to GMT SRH staff- Other responsibilities as needed
We are seeking a highly motivated individual with outstanding strategic, analytical, communication and leadership skills. The successful candidate will adhere to the core CHAI values of resourcefulness, entrepreneurialism, flexibility, independence, humility, and work ethic. Responsibilities include but are not limited to the following:- Manage a small team (1-2 Associates) on projects to improve access to hypertension and diabetes care in low- and middle-income countries.- Lead the design and implementation of in-country market assessments and in-country market shaping plans in 5 focus countries, including the development/alignment of market assessment tools for use in these countries. These assessments should cover both public and private supply chains, including an understanding of mark-ups at various levels of these supply chains, and current barriers to availability and affordability.- Support effective implementation of the market shaping plans and provide technical support as needed to CHAI country teams in order to assist their alignment with global objectives of the NCD program.- Develop an understanding of global and local market dynamics and market shaping priorities for key NCD commodities (antihypertensive and antidiabetic medication, insulin, glucose monitoring devices and consumables, insulin syringes/pens and other commodities) in low- and middle-income markets (LMICs).- Guide the development of analyses that strengthen the business case for enhanced affordability and availability of these commodities in LMICs, such as demand forecasts, uptake scenarios and market access strategies; production development, cost reduction and manufacturing strategies- Build and lead relationships with suppliers that currently produce or have the potential to produce relevant, high-quality NCD commodities for LMIC markets.- Cultivate relationships with key global health partners to ensure coordination, alignment and collaboration with partner programs and research, where relevant.- Lead development of presentations, reports, and other analyses to inform global policy and increase the evidence base for high-impact interventions- Support the development of concept notes, donor proposals and new projects, and reporting requirements on existing programs.- Any other duties as required.
We are seeking a highly motivated individual with outstanding analytical, strategic, communication and teamwork skills. The successful candidate will adhere to the core CHAI values of resourcefulness, entrepreneurialism, flexibility, independence, humility, and work ethic. Responsibilities include but are not limited to the following:- Support the design and implementation of in-country market assessments and in-country market shaping plans in 5 focus countries, including the development/alignment of market assessment tools for use in these countries. These assessments should cover both public and private supply chains, including an understanding of mark-ups at various levels of these supply chains.- Support effective implementation of the market shaping plans and provide technical support as needed to CHAI country teams in order to assist their alignment with global objectives of the NCD program.- Develop an understanding of global and local market dynamics and market shaping priorities for key NCD commodities (antihypertensive and antidiabetic medication, insulin, glucose monitoring devices and consumables, insulin syringes/pens and other commodities) in low- and middle-income markets (LMICs).- Generate analyses that strengthen the business case for enhanced affordability and availability of these commodities in LMICs, such as demand forecasts, uptake scenarios and market access strategies; production development, cost reduction and manufacturing strategies- Support the design and implementation of supplier engagement strategies- Cultivate relationships with key global health partners and ensure alignment with partner programs and research, where possible.- Lead preparations of presentations, reports, and other analyses to inform global policy and increase the evidence base for high-impact interventions- Support the development of concept notes, donor proposals and new projects, and support documentation and reporting requirements on existing programs.- Any other duties as required- Preference for this role to be based in sub-Saharan Africa in a CHAI country office. 25-30% international travel time would be required once situation allows
Vector Control – Commodity Forecasting- Work closely with internal and external partners to collate, interpret, and analyze vector control commodity data in support of a multi-year global malaria commodities forecast- Identify and quantify potential implications of changing trends in insecticide resistance, commodity pricing, donor and country budgets, available products, and normative guidance on vector control commodity volumes- Attend, contribute to, and sometimes lead meetings with key vector control partners, and support relationship building and relationship management with these partners- Support writing and editing of reports for the donor and dissemination- Analyze and review forecast model outputs- Attend and participate in key partner and internal meetingsQuality in Vector Control Products- Research the levers affecting vector control product quality, particularly bed net quality – including policy guidelines, minimum standards, pre-qualification processes, global/procurer/country-level quality assurance and quality control, transportation and storage conditions, and in-country monitoring- Package information from research, stakeholder conversations, and thought leadership into high-quality and clear presentations, reports, and publicationsNew and Pipeline Vector Control Products- Conduct literature reviews, stakeholder conversations, and data analysis on new and upcoming products, synthesize this information for dissemination, and provide strategic thought partnership on how CHAI and partners could support roll-out of new products- For innovative program initiatives, translate high-level ideas into actionable project workplans and pitch decks- Quantify the relevant market demand through top-down or bottom-up analyses- Support scoping for innovative approaches to increasing efficiency and effectiveness of vector control intervention mixes with the aim of efficiently achieving desired health impact of the preventive interventionCross-Cutting- Proactively develop and maintain strong working relationships with key stakeholders across government and non-governmental organizations- Represent CHAI at relevant working groups and meetings to provide appropriate technical support as necessary- Support the continuous development and refinement of the CHAI Vector Control Strategy
Across countries and projects, the Associate will have the following responsibilities: Gathering and System Design (20%)- Work with CHAI regional Health Informatics teams to understand technological and non-technological requirements for malaria surveillance across epidemiology, vector control, entomology, health promotion, and commodity use cases.- Develop coherent and technology-appropriate specifications for meeting user requirements across countries and regions, particularly DHIS2-appropriate specifications.Technology Project Management (20%)- Test developer outputs and provide regular feedback on bugs and functionality to ensure solutions are being developed according to specifications.- Effectively communicate to developers the latest development needs and priorities, oversee developers and make sure deadlines are met.Software configuration and development (30%)- Configure, update, and thoroughly test DHIS2 core set up, including updates to organization units, data elements, indicators, data collection forms, and dashboards based on country requirements and feedback from users.- Support configuring and comprehensive testing of DHIS2 Android applications for country specific configurations.- Build scripts for data manipulation and processing to stress test system load, build customizations in DHIS2, run analytics on data integrity, and reproduce system functionality to ensure systems data quality.- Support systems integration efforts as needed, primarily between DHIS2 instances, and between DHIS2 and other systems.- Support server management and configuration in countries.- Guarantee health informatics teams at the MOHs are technically capable to absorb and provide the necessary support to all developments.Technology Implementation and Training (30%)- Assist with capacity building for government staff by developing manuals, SOPs, training materials and helping train country staff in the use of information technology.- Develop testing templates and lead end to end testing processes of different information systems prior to roll-out.- Develop and iterate on data outputs to effectively builddashboards and reports for decision-making.- Support development of proper documentation for digital solutions.- Support development of proper helpdesk structures in countries implementations.- Support the design and execution of M&E plans to evaluate implementation of the tools.Any other tasks identified.
General Legal Advisory- Provide legal counsel to CHAI’s leadership teams on legal matters related to all aspects of CHAI’s operations.- Participate and contribute to the overall management of CHAI. The CHAI Senior Leadership Team will expect timely reliable information and insights into major legal issues facing CHAI, as well as the practicality of alternative strategies or decisions.- Partner with CHAI’s contracts department and its key work in the development and review of the organization’s agreements.- Oversee protection of CHAI’s intellectual property rights.- In partnership with CHAI country leadership and operations functions, and CHAI’s external general counsel, select and partner with outside counsel in local jurisdictions.- In conjunction with local counsel, oversee dispute resolution.- Develop operational efficiencies in advising on legal and tax ramifications CHAI business.- Advise Finance and HR teams on organizational tax questions, working with external experts to address key areas of concern.- Provide or arrange legal advice on a broad range of human resources matters for national and international staff, including employment contracts, hiring, separation, benefits, leaves, anti-discrimination, immigration, conflict of interest, and general labor and employment regulations.- Support program teams’ proposal and grant writing efforts to ensure grant development meets organizational best practices, quality standards and compliance.Corporate Structure and Governance- Advise CHAI leadership in the set up and structure of in-country presence in CHAI’s program and non-program countries.- Provide continued guidance and compliance support to CHAI’s country leadership and global operations teams in the ongoing maintenance of CHAI’s entity structures.- Provide support to CHAI’s Board of Directors and SecretaryRisk Management and Compliance- In partnership with CHAI’s leadership teams, review, prioritize, advise, and provide guidance on risk management and compliance projects and strategies.- Advise on organization’s insurance coverages and programs, addressing corporate and local needs and maintaining relationships with insurance providers.- Support the development and management of risk mitigation plans- Be part of the Enterprise Risk Management committee and actively supporting the team- Serve as counsel to CHAI’s Safeguarding Committee, which manages complaints and investigations of allegations of misconduct.- Support and promote CHAI's values including CHAI’s commitment to diversity, equity, and inclusion.Policies and Communication- Partner with senior leadership and communications teams on key messaging and communications with donors, external stakeholders, and government partners, as needed.- Under the direction of CHAI leadership, support compliance training initiatives.and promote employee adherence to CHAI’s business ethics and values.- In partnership with relevant business owners, support and review the drafting and implementation of organizational policies and procedures in finance, HR, global operations, communications, development, and information technology.
Procurement- Prepare Annual & Half-yearly procurement plans for the grant. - Ensure that the grant budget is updated and is in-sync with the Annual & Half-yearly procurement plans- Track changes to the procurement as per the project need and keep in the donor and the program leadership informed of the changes- Assist the country teams with order processing and ensuring compliance to the Annual & Half-yearly procurement plans- Coordinate with the in-country team leaders and partner suppliers to ensure programmatic commodities are manufactured, shipped, and delivered in the country as per the evolving grant operational plans.- Draft RFPs for new products and commodities required by the program- Collaborate with the partner suppliers and assist them with production planning, forward looking capacity expansion and liaising with external buyers i.e., country government, implementing partners and donor organizations- Assist country teams with new product registrations, local distributor identification and negotiations- Collaborate with the country teams and the CHAI quality assurance team to ensure product breakdowns/failures are appropriately logged and reported to the suppliers. S/he will also ensure that replacement devices are shipped timely to the country teams to keep service downtime to the bare minimum.- Prepare/review shipment package (Airway Bill, packing list and commercial Invoices) and coordinate the shipment schedule (release to the logistic provider)- Coordinate with logistic providers on the shipments and assist in issue related to shipments and transit risks.- Prepare Purchase orders (PO’s) and related payment request forms following the organization’s procurement policy and guidelines.- Collaborate with procurement agencies (UNICEF) on procurement orders, planning, recording, and reportingOperations & Finance Management- Work with each of the countries to ensure timely receipt of budgets- Run validation checks on budgets received from each country, liaise with countries to populate any missing data points- Support monthly with the GL review (all countries and global teams) with a view on:- Appropriateness of expenses charged- Staff costs to ensure they are in line with budget allocation for the country- Highlight if any expense reclasses are needed and work with accounting to get those done- Support on a quarterly basis:- GL review as per #1 above- Work with countries to carry out tagging of expenses in line with the donor cost categories- Review allocation to expenses to different outputs of the program as budgeted/ agreed- Work with countries to update the Asset register- Review quarterly financial reports of key sub-contractors- Reconciling procurement related expenses with the procurement plan and corresponding entry into the books- Support on a bi-annual basis:- GL review as per #2 above- Consolidate all countries’ GLs into the donor format
- Oversee the operational execution of CHAI’s TB strategy.- Manage program performance against donor, grant, and internal deliverables and timelines.- Supervise country support activities and the country support teams.- Lead CHAI’s efforts to drive programmatic innovations that accelerate TB reduction and deliver value for money.- Manage processes and tools for planning, budgeting, and financial reporting as they pertain to the TB project/program implementation.- Manage relationships with external partners and coordinate engagement with key stakeholders and opinion leaders on specific topics including TB regulatory and quality issues, pricing, treatment guidelines, and market intelligence by attending international meetings as needed.- Represent CHAI at conferences, on task forces, and in other public fora; serve as a trusted advisor and partner to global NGOs and UN organizations on a variety of TB market access issues.- Administer global TB grants, which includes working closely with donors and cross-functional CHAI team on grant management needs.- Assist with the development of the TB country engagement strategy to address specific TB-related concerns within a given country, assist in balancing allocation of team responses against that strategy and supervise the implementation and execution at country level.- Develop and maintain up-to-date expertise in developments in the TB field at the global level.- Other responsibilities and duties, as assigned.
- Provide high-value strategic and analytic support to design and implement in-country initiatives which will dramatically improve vaccines supply chain performance in collaboration with CHAI country teams.- Provide input on the approach needed to meet in-country grant and program objectives related to vaccines supply chain, in line with the program strategy and model.- Contribute to the design, planning and execution of high-impact projects with country teams to sustainably transform the vaccines supply chain in CHAI focal countries. Projects might include diagnosing the end-to-end vaccines supply chain and developing strategies and interventions for improvement, improving vaccines ordering and inventory management which may include improved used of technology and data for management, assessing opportunities to integrate vaccines supply chain with other commodities, and supporting thoughtful implementation of data management tools and systems.- Support continuous development and effective dissemination & use of programmatic "tool kit", lessons learned, and other know-how related to vaccines supply chain across CHAI's vaccines program.- Contribute to the team’s efforts to inform national and global practices and policies related to vaccines supply chain.- Inform practices & policies based on robust evidence base, insightful analytical perspective, and lessons learned from CHAI and other partners to promote improved outcomes of immunization programs.- Develop relationships with key stakeholders in vaccine supply chain and establish yourself as a respected and trusted thought leader in this area of focus within CHAI and within the global immunization community.- Support dissemination CHAI's programmatic insights to the global immunization community as appropriate.- Support the development of CHAI's vaccines program around vaccines supply chain, in collaboration with program and country leadership.- Support development of program-wide and country-specific objectives and strategies regarding vaccines supply chain.- Support scoping and development of new grants.- Contribute to program thought leadership in supply chain to deliver against current and future goals.- Support ramp up of new CHAI staff and new focus countries and strengthen capabilities of existing CHAI staff in supply chain, leveraging the institutional knowledge from CHAI vaccines program.- Support program and grant management, with a focus on vaccines supply chain work, in collaboration with program and country leadership.- Contribute to assessment of progress against overall objectives & milestones in areas of focus and help prepare high-quality briefings for donors and CHAI management, including achievements to date, action plan going forward, and key risks & opportunities.- Support assessment of the effectiveness of CHAI's theory of change and approach related to vaccines supply chain in focus countries and recommend improvement opportunities.- Other responsibilities as needed.