Employee Relations (30%)- Receive complaints from employees and others. Plan and execute confidential investigations, as assigned, of alleged harassment, bullying, discrimination, abuse and exploitation, and other misconduct. Write investigative reports for Global HR leadership and summaries for CHAI leadership.- Provide senior-level counsel on employee relations issues, organizational and workforce development, compensation, procedure and policy interpretation, host-country compliance, and recruiting and retention strategies.- Coach managers and employees to resolve complex employee relations issues, promote career development, improve productivity and morale, and address concerns and disputes.- Under the guidance of their supervisor, serve as Focal Point for issues pertaining to CHAI’s Global Code of Conduct and the Prevention of Sexual Exploitation, Abuse & Harassment (PSEAH).- Develop programs to improve work relationships, build morale, increase productivity, and increase retention. - Guide managers and country leadership on performance improvement and discipline, up to and including termination. Compliance and HR Operations (30%)- Develop and implement HR policies and procedures and oversee development of and updates to country employment manuals.- Maintain in-depth knowledge of legal requirements and considerations related to the management of employees and implements measures to reduce risks and manage compliance.  Counsel Global HR staff and regional and country management on host-country compliance.- Provide guidance to assigned country teams on compensation and equity, HR procedure and policy interpretation, host-country compliance, and recruiting and retention strategies.- Advise assigned country teams on compensation decisions by analyzing internal data and providing recommendations that align with CHAI’s compensation framework.- Work with other members of CHAI HR to facilitate employment agreements and interpret labor regulations and HR-related legal issues for country offices and international staff, research and interpret overseas labor laws, perform and support HR audits, and support reviews and changes to HR-related manuals and documents.- Anticipate and proactively research legal requirements related to day-to-day management of employees, to help reduce legal risks and ensure regulatory compliance. Partner with Contracts department and Global Operations team as needed and provide guidance to managers as appropriate on a case-by-case basis.- Work with members of Global HR team to complete administrative work related to HR processes including contract renewals, payroll changes, etc. in a timely manner.- Design, plan, and implement HR services, practices and protocols.- Participate as needed in recruitment, hiring, and onboarding. Professional Development, Training & Workforce Planning (20%)- Develop HR strategies and programs to support CHAI’s mission, vision, and values.- Establish and maintain strong relationships with regional, country, and HR leaders, as well as managers, to promote HR best practices and collaborate on strategies that meet both local needs and Global HR mandates.- Develop work plans to promote productivity, effectiveness, and program success, and to address succession planning and country team restructuring.- Develop tools and standards towards building HR and programmatic capacity and continuity.- Lead learning and development activities to promote a respectful workplace, talent development, management skills, and other capacity building needs.  Develops, facilitates, and delivers training, and trains trainers. Employee Experience (20%)- Creating ways to measure and assess engagement (for example, surveys).- Designing approaches to communications which provide an employee voice.- Reviewing management practices and their impact on the employee experience.- Creating proactive approaches to well-being in the organisation to drive physical and mental well-being.- Building a culture of trust.- Assessing the impact that people practices and policies have on the employee experience.- Contributing to the design of the Employee Experience framework by defining new or enhancing current policies, procedures, tools, and processes.- Supporting managing an effective onboarding and orientation of new and transferring staff members to the organization.- Actively participating in human resources projects and implements employee engagement initiatives.

 Responsibilities:- Support designing and re-designing of program approaches, priority interventions, and activities.- Participate in the execution of the program strategy/approach at all levels of the program engagement.- Development of program evaluation assessments to identify gaps and monitor progress. - To support the Division of Neonatal, Child and Adolescent Health teams in execution of its strategy across the priority areas- To support county, sub-county and facility teams in strengthening service delivery across maternal, newborn, child and adolescent Health- To work closely with partner organizations at the national, regional and county levels in the execution of the National and county strategies . - To actively participate in identifying high-impact opportunities to improve on the care provision of children under five years across all counties in Kenya.- Provide robust data management and analytical support for the various program areas as required. - Assist with program budgeting and financial forecasts.  - Perform any other duties as assigned by the Program Manager. 

- Provide strategic and analytical support to program work streams, monitor program implementation activities, including but not limited to, working with, and engaging with field staff to review programmatic activities, track implementation of activities, and monitor and review outputs.- Analyse large datasets to generate insightful reports and dashboards that can inform programmatic decision making.- Identify potential risks and challenges to the implementation plan and roll-out of activities; work towards addressing potential risks/ mitigation mechanisms.- Support the development of proposals, work plans, budgets, and other reports and documents for ongoing and new areas.- Develop strong working relationships with and represent WJCF as a trusted advisor to key stakeholders in government, international partners, donors, suppliers, and NGOs, and ensure coordination of resources and effort for maximum impact.- Support program management and leadership team with programmatic activities, and evaluation and scoping of other potential intervention areas, as required.- Contribute to internal organizational initiatives.- Other responsibilities as needed.

The Associate's key responsibilities will focus on multi-country support to strengthen Health Resource Tracking across Africa. The Associate will provide targeted technical support to country advisors working with government leadership in resource tracking, facilitate sharing of insights and knowledge across CHAI-supported countries, and develop global knowledge products. This will include: Thought Partnership and Capacity Building- Strategic guidance and thought partnership to develop a roadmap/approaches to institutionalizing resource tracking processes- Research (desk and interviews) to landscape resource tracking exercises- Capacity building for CHAI teams in resource tracking, to become a team topic expert in over time- Support to in-country advisors to build Ministry of Health capacity in health resource tracking (e.g., training) and to support institutionalization activities (e.g. resource mobilization)- Process Guidance and Country-Level Execution- Production of data collection tools and training materials for Health Resource Tracking, adapted to country context and use cases- Support in drafting checklists, guidelines, standard operating procedures, and other tools to support institutionalization- Technical support to CHAI teams as needed in data cleaning, aggregation, and validation; as well as data analysis and modeling- Development and/or review of concise resource tracking reports and dissemination products tailored to audiences and use cases, with strong attention to detail- Knowledge Sharing and External Dissemination- Facilitate cross-country knowledge sharing through organization and facilitation of virtual exchanges between governments CHAI is supporting in resource tracking- Contribute to development of externally-facing knowledge products (e.g., toolkits and templates, learning briefs) to contribute to practical guidance on resource tracking; as well as advocacy and communications materials such as conference presentations and case studiesThe Associate is anticipated to grow as a core member of our global team, providing technical support across countries based on needs and the individual’s interest and skills. This will include assisting in broader strategy and proposal development as well as contributing to donor reporting and externally-facing knowledge products across our health financing portfolio. Key responsibilities may include:Global Strategy and Multi-Country Support- Participate in global strategy planning, problem-solving discussions, and review of program outputs. Support drafting program updates, presentations, concept notes, and meeting plans, as needed.- Provide targeted technical support to global technical leads and country advisors working with government leadership in the design and implementation of health financing interventions and reforms, including through the production of written documents, presentations, data analysis, and models. These technical areas of support include but are not limited to: aid coordination/resource tracking, benefits package design, health insurance design and- provider payment reforms, financial management, and gender mainstreaming in health.Donor Engagement and Monitoring & Evaluation- Support the program planning and development cycles across global and country teams through the development of project management tools such as workplans and templates- Contribute to the development of funding proposals and the production of donor reports and other associated resources (e.g., slide decks, concept notes, one-pagers)- Support documentation of program progress and outcomes, including case studies that link work in health financing and systems to expansion of SRH accessKnowledge Production and Management- Support global team technical leads and country advisors to develop health financing knowledge products on key technical topics (as described above). These knowledge products will be utilized by a range of CHAI, government, and other external audiences, and include case studies, reports, toolkits, and publications.- Support and participate in the development and organization of regular knowledge exchanges between countries and partner governments in the form of in-person and virtual summits, meetings, and trainings.- Develop and maintain technical expertise in health financing, and stay abreast of key challenges.- Other responsibilities as requested by manager

- Provide strategic and analytical support to EM O2 program implementation activities, including but not limited to, working with, and engaging with field staff to review programmatic activities, track implementation of activities, and monitor and review outputs.- Undertake research and analyze large datasets to generate insightful reports and dashboards that can inform programmatic decision making.- Closely work with State Lead to support officials in the DoHFW and other state governments including division and district level health staff in identifying and bridging gaps in hypoxemia management system.- Identify and communicate potential risks and challenges to the implementation plan and roll-out of activities; work towards addressing potential risks/ mitigation mechanisms.- Support the development of presentations, work plans, budgets, reports, proposals, articles, and other documents for ongoing and new areas.- Develop strong working relationships with and represent WJCF as a trusted advisor to key stakeholders in government, academic partners, suppliers, and other relevant organizations, and ensure coordination of resources and effort for maximum impact.- Support in the planning and execution of capacity building initiatives for key government functionaries and service providers on relevant competencies for sustained ownership and delivery.- Support program management and leadership team with programmatic activities, and evaluation and scoping of other potential intervention areas, as required.- Contribute to internal organizational initiatives.- Other responsibilities as needed.

- Contribute to the planning and execution of high-impact projects- Assist in updating M&E framework- Ensure alignment of program M&E framework with existing data systems and results frameworks- Provide research and analytical support- Develop tools such as survey instruments, protocols, and databases for program monitoring and evaluation purposes- Support evaluation and documentation of results and impact from CHAI's work- Develop tools for the presentation and dissemination of information to inform program design and modifications by decision-makers and for optimization of program strategies- Build and manage relationships with key individuals in the Ministry of Health, in CHAI and relevant partner organizations- Represent CHAI at relevant technical working groups and meetings- Establish baseline and end line measures across target counties and at the national level- Evaluate current use of data systems at the facility, county, and central level and provide recommendations for integration of program M&E with existing systems and using existing population-based surveys and assessments- Identify potential areas of additional support in existing and new focal countries- Build capacity of county and health facility staff in timely and accurate health data collection, management and dissemination- Contribute to donor reports- Conduct other formative and operational research as necessary- Perform other tasks as necessary

- Contribute to the planning and execution of high-impact projects- Provide research and analytical support- Support evaluation and documentation of results and impact from CHAI's work- Develop influential presentation materials that work for varying audiences- Present findings of analyses to a broad range of internal and external audiences in meetings and conferences- Build and manage relationships with key individuals in the Ministry of Health, senior-level stakeholders at procurement agencies, manufacturers, other NGOs, and relevant partner organizations- Identify potential areas of additional support in existing and new focal countries- Design models to assess new opportunities to improve or expand pharmaceutical access programs in the developing world- Develop clear communications materials based upon analyses- Perform other tasks as necessary

- Contribute to the planning and execution of high-impact projects- Assist in updating M&E framework- Ensure alignment of program M&E framework with existing data systems and results frameworks- Provide research and analytical support- Develop tools such as survey instruments, protocols, and databases for program monitoring and evaluation purposes- Support evaluation and documentation of results and impact from CHAI's work- Develop tools for the presentation and dissemination of information to inform program design and modifications by decision-makers and for optimization of program strategies- Build and manage relationships with key individuals in the Ministry of Health, in CHAI and relevant partner organizations- Represent CHAI at relevant technical working groups and meetings- Establish baseline and end line measures across target counties and at the national level- Evaluate current use of data systems at the facility, county, and central level and provide recommendations for integration of program M&E with existing systems and using existing population-based surveys and assessments- Identify potential areas of additional support in existing and new focal countries- Build capacity of county and health facility staff in timely and accurate health data collection, management and dissemination- Contribute to donor reports- Conduct other formative and operational research as necessary- Perform other tasks as necessary

- Contribute to the planning and execution of high-impact projects- Provide research and analytical support- Support evaluation and documentation of results and impact from CHAI's work- Develop influential presentation materials that work for varying audiences- Present findings of analyses to a broad range of internal and external audiences in meetings and conferences- Build and manage relationships with key individuals in the Ministry of Health, senior-level stakeholders at procurement agencies, manufacturers, other NGOs, and relevant partner organizations- Identify potential areas of additional support in existing and new focal countries- Design models to assess new opportunities to improve or expand pharmaceutical access programs in the developing world- Develop clear communications materials based upon analyses- Perform other tasks as necessary

- Identify important research questions within the mandates of the funded projects.- Ensure compliance with all local research ethics requirements and regulations.- Supervise data collection, management, and analytic staff.- Collaborate with data owners (e.g. MOH) to acquire data for analysis.- Prepare final data sets for transfer to overall AMBIT & Retain6 data teams- Implement and supervise all data and analytic aspects of the project including: 1) writing research protocols and SOPs; 2) developing and designing research tools; 3) coordinating data acquisition (data collection, transfer, dataset linkages, pre-processing, quality assurance etc.); 4) developing data analysis plans and sample size calculations; 5) conducting data analysis; and 6) writing up results.- Be able to set up and run descriptive and inferential and multivariate statistical analyses (including regression analyses, ANOVA), survival analyses, cluster analyses and non-parametric statistics as appropriate for different experimental designs.- Author analytic reports, abstracts, presentations, and manuscripts including data visualizations to contribute to presentations for stakeholders.- Train and mentor junior analytic research staff.- Travel to study sites and to meetings and conferences within and outside Zambia as needed.- As needed, participate in stakeholder meetings and represent the two projects to the Ministry of Health, implementing partners, funders, and other stakeholders.- Perform other tasks and roles as requested by AMBIT/Retain 6 leadership and CHAI leadership.