Employee Relations (25%)- Advise assigned program leadership and staff on building team morale, increasing productivity and retention, and resolving complex employee relations issues with adept cultural sensitivity.- Provide guidance on practices that promote effective and harmonious working relationships across CHAI’s diverse matrix, in line with our principles of engagement.- Handle sensitive matters and intake complaints from employees and others. Plan and execute confidential and legally compliant investigations around employee relations issues as assigned,- Serve as Focal Point for issues pertaining to CHAI’s Global Code of Conduct and the Prevention of Sexual Exploitation, Abuse & Harassment (PSEAH).- Facilitate new hire check-ins and conduct exit interviews with assigned global program teams.- Conduct regular meetings with respective teams, including team leadership, by phone, web application or in person in order to understand and anticipate HR needs.HR Operations, Compensation & Compliance (25%)- Provide guidance to assigned program teams on compensation and equity, HR procedure and policy interpretation, host-country compliance, and recruiting and retention strategies.- Advise assigned program teams on compensation decisions by analyzing internal data and providing recommendations that align with CHAI’s compensation framework.- Work with other members of CHAI HR to facilitate employment agreements and interpret labor regulations and HR-related legal issues for country offices and international staff, research and interpret overseas labor laws, perform and support HR audits, and support reviews and changes to HR-related manuals and documents.- Maintain reasonable knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partner with Contracts department and Global Operations team as needed and provide guidance to managers as appropriate on a case by case basis,- Work with members of Global HR team to complete administrative work related to HR processes including contract renewals, payroll changes, etc. in a timely manner.Professional Development, Training & Workforce Planning (15%)- Provide coaching, guidance and communication as needed to program teams on a variety of topics including, but not limited to; staff performance, professional development, giving and receiving feedback, diversity, equity and inclusion, etc.- Work alongside program teams and Talent Acquisition to provide guidance and input on team restructures, workforce planning and succession planning.- Proactively identify opportunities to equip team members with resources that support professional development and internal mobility.- Facilitate training to Global Teams within portfolio as and when required.People Management (25%)- Provide day to day supervisory support to the HR Partner, Global Teams.- Mentor and develop the HR Partner, Global Teams through personal professional opportunities as well as those which support the Global HR team’s strategic priorities.Projects & Ad Hoc Responsibilities (10%)- Complete additional tasks as assigned by the Global HR Director, HR Business Partners based on team bandwidth and needs.- Lead or support on a variety of recurring and standalone projects in line with the Global HR strategic priorities as assigned.- Provide ad hoc reporting and analysis based on the needs of the HR team and various global teams.

- Provide technical guidance to establish CHAI operations at national and districts level.- Liaise with stakeholders to evaluate national immunization commitments, workplan specifically focusing on the introduction of the new malaria vaccine into the immunization schedule.- Lead the conduct of formative research on Knowledge, Attitude, and Practice (KAP) regarding malaria and immunization, and disseminate findings to inform vaccine deployment strategies and malaria elimination.- Provide technical guidance in the development of advocacy briefs and engage in advocacy efforts targeting political and traditional leaders at national and local levels to promote awareness and support for the malaria vaccine introduction.- Support coordination meetings at EPI, NMCP, Child Health program, and other relevant MOHS technical meetings such as ICC by providing technical input to ensure alignment with international best practice.- Provide input to training materials, strategic documents, donor application documents etc.- Guide the immunization program to ensure monitoring of first dose malaria vaccination to ensure minimized dropout rate up to the 4th dose.- Engage with MOH leadership to ensure institutionalization of program strategies and national health policies.- Periodically review and update guidelines based on new research findings, challenges faced, and lessons learned.- Provide technical expertise on implementation and research.- Initiate and lead special initiatives and participate in joint initiatives with other CHAI programs as agreed upon by supervisor.- Assist country teams to document and share lessons learned and best practices, including inputs on health program reports and technical publications.- Represent CHAI in academic forums, donor meetings, inter-agency working groups, and various global/regional forums as assigned by the supervisor.- Engage with the government to ensure a smooth transfer of skills, fostering government ownership.- Develop and maintain robust working relationships with government entities, internal partners, donors, and INGOs, ensuring optimal coordination of resources and endeavors within the district and at national level.- Develop and contribute content for presentations and reports tailored to provide program updates to donors and government.- Perform any other duties as assigned by the supervisor.

Technical and Programmatic - Provide technical leadership and expertise, to CHAI’s vaccines program to mainstream gender considerations into program design and implementation.- Work closely with country teams to conduct comprehensive reviews of new and existing immunization program strategies, including zero-dose reduction strategies, to identify areas where programs can be refined to be gender informed and responsive, including development of country-level program outcomes related to gender.- Develop specific recommendations on how to embed a gender perspective more effectively throughout program lifecycles, from program conception, design, implementation, M&E and research, and transition/long-term sustainability of the work beyond CHAI. - Support countries’ efforts to conduct gender analyses for in-depth understanding of differentiated health needs, design and implement gender sensitive/ transformative solutions to respond to these needs and monitor the impact of these interventions. Also support countries to take a more proactive stance on incorporating gender considerations into their immunization programming approaches.- Contribute to development of country-level and global learning agenda with a focus on gender, and lead systematic knowledge management, including distilling and documentation of learnings on best practices and barriers to integrating gender considerations in immunization programming within and across countries.- Lead the development of and provide technical guidance and quality review for gender inclusion in technical deliverables, including review of gender analysis research protocols, data analysis plans, and other documents such as reports, toolkits, conference presentations and journal articles.- Guide refinement of immunization programs based on learnings from the implementation of gender related interventions and where feasible, support the adoption of an iterative learning approach to gender interventions in-country.- Drive knowledge sharing on gender mainstreaming for vaccines internally and externally, strengthen CHAI’s sectoral influence on gender, with the goal of informing and strengthening the approach of global vaccine decision makers and partners on gender. This will include engagements with Gavi and other relevant stakeholders on topics related to gender mainstreaming in immunization, establishing a feedback mechanism where CHAI’s programmatic insights inform global best practices and vice versa.Project Management- Oversee and manage the prioritization, planning and execution of gender integration recommendations working closely with multiple global and country team members throughout the process.- Collaborate with country teams on gender components of annual workplans; support and contribute to project planning and implementation that is responsive to country needs.- Manage project-level budgets (e.g., if gender-specific grants are awarded) and provide oversight and guidance to project staff.- Support recruitment, hiring, and management of project consultants if needed to support the gender-related work.New Business Development- Provide strategic thought leadership on gender considerations for vaccine delivery and contribute to technical components of concept notes/ proposals to drive gender equality and inclusive development.- Identify new funding opportunities for gender programming relevant to CHAI vaccines delivery priorities (including opportunities for integration with primary healthcare)- Support CHAI vaccines to strategize on its unique role in gender mainstreaming in the vaccine ecosystem.Organizational Strengthening- Contribute towards strengthening CHAI’s vaccine teams’ capacity and application of pro-gender thinking to contribute to CHAI wide gender policies and practices, diversity, equity, and inclusion (DEI) policies, and the broader organizational strategy.- Develop a plan to support and build the capacity of CHAI vaccines global and country teams on a consistent basis to build up gender expertise and skills on the vaccines team and ensure incorporation of a gender lens in the design, planning, implementation and monitoring of the program work going forward.- Design and deliver training sessions and workshops reaching CHAI staff at both global and country levels to enhance their understanding of gender issues and how they relate to immunization. This may include provision of one-on-one mentoring to key staff members, to help develop their skills and understanding in gender-responsive and -transformative program design and implementation.- Create and disseminate gender-related resources, toolkits, and best practice guidelines to support CHAI teams in integrating gender into their work.Help advance cross-disease program opportunities across CHAI including through direct participation in CHAI’s Gender Equity Network which aims to strengthen gender programming to ensure that high impact, sustainable work is being conducted to advance CHAI’s mission.- Champion the importance of a gender perspective within and outside of CHAI, connecting CHAI with external gender experts and organizations to foster collaborations, share knowledge, stay updated with the latest research and best practices in gender integration, and periodically share updates with the team to generate discussions on aspects to consider in vaccines programming for greater impact.Travel requirement- International and domestical travel, as needed and in alignment with COVID-19 related travel recommendations.

- Serve as a thought partner and trusted advisor on strategic and operational challenges and collaborate with CHAI teams to identify solutions and strengthen programs accordingly- Foster strong working relationships and coordinate effectively with internal and external stakeholders to help program countries in Asia progress towards elimination of malaria and NTDs- Support CHAI’s country and regional teams to plan team priorities, implement activities, and measure progress against elimination goals and donor commitments- Identify opportunities, form strategies, and engage partners to expand CHAI’s areas of support and launch new programs- Create, refine, and ensure the quality of CHAI work products, such as strategic plans, technical guidelines, and analysis reports with the intention to further CHAI’s life-saving mission- Provide mentorship and management support to CHAI team members in Asia- With CHAI’s technical and country teams, develop reporting and other donor documents, including but not limited to programmatic updates, financial reports, concept notes, and proposals- Other responsibilities in Asia as needed

- Manage a team to provide in-depth and high-quality analyses and technical assistance to senior level MOH stakeholders.- Determine Eswatini’s strategic direction for medium to long term health financing and health service delivery reforms.- Act as a thought partner to key stakeholders in government, including senior leadership to use this evidence for key policy and implementation decisions in health financing reforms, introducing new and creative approaches or strategies.- Support governments and country teams supporting governments in developing and implementing health financing strategies including changes in service delivery, financing, and management, at regional and national levels. This includes conducting assessments of health systems bottlenecks and public financial management challenges, developing and implementing plans with government that address service delivery, financing and management bottlenecks, and costing and assessing resource gaps and working with governments to mobilize external and domestic resources for their strategies.- Develop strong working relationships with key stakeholders involved in health financing, especially the Ministries of Health, Finance, and the World Bank.- Provide technical and strategic insight at the Health Financing technical working group and other high-level meetings as a representative of CHAI.- Play an active role as member of the CHAI country leadership in the design and implementation of the UHC program, including identifying fundraising opportunities and developing strategic relationships.- Liaise with the CHAI Global Health Financing Program to share key country insights, and to keep abreast of novel approaches to health financing in other CHAI countries and share Eswatini’s experience with other countries and stakeholders.- Build program capacity by continually developing capacity and skills of staff, identifying human resources needs both internal to CHAI Eswatini and the MOH, and leading recruitment of new team members.- Support knowledge sharing: this includes direct knowledge sharing and the development of relevant documents, publications, and case studies.- Manage the operations and finances of the program to meet deliverables and reporting requirements within the appropriate timeframes.- Support cross-cutting workstream contributing towards attaining universal health coverage.- Perform other tasks as requested by supervisor.

Administration- Assisting with the management of daily operational activities.- Performing administrative tasks, such as making travel arrangements, scheduling meetings, etc.- Managing office supplies and the maintenance of office equipment.- Managing country procurement planning and the office inventory process.Program Operations- Assisting with project management by creating assignments, tracking progress, and resolving issues.- Planning and organizing conferences, events, staff training, and employee engagement activities.Human Resources- Coordinating the proper allocation of human resources.- Managing country Employees performance Improvement Plan.- Work with Global Teams to setup a country fellowship program.- Arranging and assisting with the onboarding of new employees.- Handling the staff performance improvement strategy and process.Finances- Monitoring Petty cash management.- Ensure country operations compliance with donors, CHAI and government policies.- Preparing and maintaining operations documents and reports.

Program Management:- Ensure effective management, coordination and synergies across all programs within the HSS cluster;- Oversee and manage all program staff working on the HSS cluster through talent management initiatives, succession planning and provision of continuous feedback and capacity building ;- Work with Human Resource in the process of hiring, promotion, and teambuilding to ensure effective team staffing, leave approval, administration and performance in a multicultural environment;- Provide direct support to program managers in the cluster in their strategic planning, budgeting, expenditure tracking, problem-solving, overseeing project performance against work plans and budget and overall grant management;- Work closely with the CHAI Zambia finance, compliance, headquarters and donors to ensure compliance with donor and CHAI regulations, ensure sound financial transactions including the approval of expenses based on set thresholds.- As directed by the CD, serve as official liaison between CHAI, donors, Government, regulatory bodies, partners, and other relevant governmental and non-governmental institutions on issues related to activities on the cluster.- Ensure effective documentation and knowledge management within the programs and provide technical guidance and oversee quality of deliverables and ensure that communications and work products that are shared externally meet CHAI standards.- Participate in Senior Management Team meetings and functions and provide strategic guidance and support on issues that affect the cluster.- Develop new and maintain strategic relationships with senior stakeholders necessary to advance the program objectives.- In concurrence with the CD, provide strategic direction in reprioritization, expansion, scoping of new initiatives, proposal development, coordinating resource mobilization and fundraising efforts to help achieve program objectives of the CHAI Zambia office.Technical:- Lead the design and implementation of projects to support Government’s HSS priorities in Zambia based on WHO and other health systems strengthening frameworks to achieve UHC.- Provide technical oversight in the implementation and execution of CHAI Zambia’s health systems strengthening interventions and guide evidence-based decision-making regarding policies, guidelines, and program operations;- Ensure technical congruence between program activities, Governments priorities, and donor requirements.- Provide in-depth and high-quality technical assistance/inputs to GRZ health systems strengthening programs, policies, strategies and proposal development processes at all levels- Based on a firm knowledge of the distribution, determinants and distribution of health-related states and events collaborate with GRZ and other stakeholders to develop innovative technical strategies to strengthen health systems at all levels to improve health outcomes- Provide technical leadership, strategic guidance, oversight and continuity of CHAI’s support to GRZ on the following grants/initiatives:- Strengthening accountability across various health programs in the cluster to improve equitable access to high quality health services.- Oversee the implementation of the Sexual, Reproductive, Maternal, and Newborn Health program work plans including program planning, budgeting, coordination, forecasting, monitoring and reporting. Including the provision of technical assistance to GRZ to assist with SRMNH program design and rollout influencing national research, policy formulation, strategic documents development and analysis.- Increase access of basic health services in rural parts of Zambia by strengthening community health systems including the enrollment, training, deployment, supportive supervision and motivation of Community Health Workers such as Community Health Assistants (CHAs) as well as other community systems strengthening activities- Addressing Zambia’s health workforce challenges including the training, absorption, distribution and retention of health workforce as well as pediatric workforce scale up activities.- Development and implementation of strategies to build health systems resilience to absorb “shocks’ to the health system including ensuring access to oxygen such as liquid oxygen (LOX). Also, ensuring health worker availability, safety and competence in the provision of both COVID-19 and general health services.- Sustainable health financing through improved financial risk protection, financial management and performance- Increase access to Assistive Products (AP) and systems for delivering assistive technology (AT) in Zambia. This includes providing programmatic and technical oversight for effective program implementation.- Ensure all programs in the cluster are on course to achieving their respective targets through effective monitoring, evaluation and learning.- Seize opportunities to build capacity, skills and relationships with Government and cooperating partners to develop competencies that ensure local leadership and sustainability of the programs.- Perform any other tasks assigned by the Country Director. This job description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties.

- Serve as a thought partner and contribute to a technically sound strategic vision for reducing the burden of malaria and NTDs across the region.- Communicate effectively across a matrixed organization, and coordinate CHAI teams and resources to ensure specific project goals are met.- Foster a strong team culture based on CHAI’s values, resulting in a cohesive and productive team.- Work with CHAI Program Managers to ensure that achievable project plans are in place and integrated with team and government priorities.- Organize and monitor program activities against project goals and donor commitments.- Together with CHAI’s technical teams, promote the routine use of data and analysis to evaluate effectiveness of current interventions and inform strategic planning.- Identify and resolve operational bottlenecks and work collaboratively with CHAI teams to achieve exceptional results on aggressive timelines.- Provide inputs to technical deliverables (e.g. strategic plans, guidelines) and organize development of donor reports, concept notes or other products for external communication.- Rapidly digest and synthesize complex technical, political and operational information and expertly tailor results, outputs and action items to a wide range of internal and external stakeholders.- Develop and manage relationships with key regional stakeholders, including government officials, donors, and academic organizations to foster collaboration.- Identify new opportunities within and outside the initial project scope, anticipate risks and be proactive in responding to them.- Other responsibilities as needed.

- Assist the China Senior Program Officer and relevant disease program teams to develop and implement the project activities as required by the partnership framework, work plan and budget;- Lead desk research on specific diseases, data collection, stakeholder and company interviews, quantitative analysis, market intelligence analysis, report drafting to generate evidence-based policy and formulate recommendations in strategic scenarios;- Lead financial modelling and form business strategy proposals for Chinese health commodity suppliers;- Develop methodologies including tools, processes, key performance/success indicators that are highly relevant and appropriate for analyses, project management and goal fulfillment;- Provide strategic recommendations for development of new programs, project management, communication and process improvement;- Maintain strong connections with CHAI global markets teams and China team to ensure the project is aligned with best practices within CHAI and other related projects;- Other responsibilities as needed.

- Support WJCF’s Immunization team and GoB in developing and implementing the programme ensuring supporting improvements in strengthening management and governance, service delivery, supply chain, and other Routine Immunization aspects.- Analysis of complex and multiple sets of datasets, generating routine and on-demand reports. Develop and socialize dashboards and custom-defined performance reports for state and sub-state functionaries to utilize for routine program review meetings, planning, and decision-making.- Develop purposive insights, visualizations, tools, templates, and planning aids that support in program management and progress tracking.- Help the team devise specific strategies and interventions to reduce the number of Zero Dose/Drop Out children in identified geographies.- Conceptualize, design, and coordinate program impact and progress evaluation surveys.- Significantly contribute to internal and external capacity-building initiatives by the team for improving data handling and decision-making competencies of target trainee cohorts.- Significantly contribute to the documentation of program progress through reports, presentations, and templates for effective internal use and dissemination of reports at the state and national levels.- Work independently and in groups to comprehensively execute planned immunization support interventions. Cultivate and maintain strong working relationships with multiple stakeholders across the immunization ecosystem in the state.- Travel on short notice to various parts of the state.- Undertake any other duties as requested by the programme leadership.