- Implement and maintain policies and procedures regarding how problems are identified, received, documented, distributed, and corrected- Roll out policies and procedures to the larger organization- Manage CHAI’s ticketing system, ensuring CHAI employees are working at their optimal best daily on desktops, laptops, handheld communication devices and workstations- Evaluate new information systems products or services and suggests changes to existing products or services to better aide the end user- Address any complicated support issues that are escalated by team members- Create and manage escalation procedures and ensures service levels are maintained- Manage the Help Desk team’s daily activities by prioritizing client issues and being proactive with responses.- Improve...

- Lead IT resource in the selection and implementation of a financial ERP system.- Maintain Microsoft Windows servers in the corporate data center in virtual and physical environment- Maintain Exchange 2019, Office365 and AD user accounts.- Proactively manage and maintain remote servers in field offices.- Configure, manage and support Server 2012 and 2019 servers.- Provide training and assistance to users as needed.- Interface with vendors to place orders for new equipment and software.- Design and install systems on a limited budget.- Create and maintain updated documentation for all technical aspects of operations.- Must be excited about learning new things, patient in dealing with complex and sometimes high-pressure situations, and must have excellent attention to...

- Support and maintain Box cloud-based file sharing application while supporting 1800 users based around the world- Provide support to staff located globally on cloud-based file sharing applications- Provide training and support to staff on the Box application- Proactively manage staff access and data security and integrity to cloud based file sharing systems.- Integrate a Single Sign-On application with Microsoft Active Directory and cloud-based applications-  Maintain Microsoft Windows 2012 and 2019 servers in the corporate data center and remote sites in virtual and physical environments.- Create and maintain updated documentation for all technical aspects of operations.- Must be excited about learning new things, patient in dealing with complex and sometimes...

- Organize, clean, manage, and integrate different types of datasets, including epidemiological, demographic, intervention, climate and geospatial data- Conduct statistical and spatial analyses (descriptive analyses, regressions and other relevant methods), and interpret results to evaluate effectiveness of current interventions, understand disease patterns, and inform strategic and operational planning- Contribute to technical guidance and thought partnership on the implementation of operational research projects related to surveillance, intervention effectiveness, and entomology, including question development and prioritization, formulation of research protocols, study design, sample size calculation, formulating and digitizing data collection tools, data validation and cleaning,...

Strengthening the governance and harmonization of RSSH and other health sector investments- Provide technical assistance to the Ministry of Health in developing, operationalizing, and monitoring its vision for the single PIU structure in line with the Ministry of Health’s “One Plan, One Budget, One Report” approach for improving aid alignment and the Lusaka Agenda. This includes supporting stakeholders to establish a shared vision for this PIU, defining its structure and functions, and creating a phased approach with the Ministry and donors for gradually moving towards the single PIU- Undertake an assessment of financial management bottlenecks and gaps that would preclude GFATM’s involvement in the single PIU, while supporting both the Ministry of Health and GFATM to develop and...

Strengthening the governance and harmonization of RSSH and other health sector investments- Provide technical assistance to the Ministry of Health in developing, operationalizing, and monitoring its vision for the single PIU structure in line with the Ministry of Health’s “One Plan, One Budget, One Report” approach for improving aid alignment and the Lusaka Agenda. This includes supporting stakeholders to establish a shared vision for this PIU, defining its structure and functions, and creating a phased approach with the Ministry and donors for gradually moving towards the single PIU- Undertake an assessment of financial management bottlenecks and gaps that would preclude GFATM’s involvement in the single PIU, while supporting both the Ministry of Health and GFATM to develop and...

- Support the Global Market Team (GMT) in evaluating the potential for various market shaping interventions for key health commodities, maintaining insight on local and regional dynamics- Develop a detailed understanding and documentation of supplier dynamics for key health commodities globally and locally, including market share of suppliers, pricing offered by suppliers, timelines for product development and manufacturing, timelines for obtaining quality assurance, status of in-country product registrations, in-country dossier filing timelines, and suppliers’ development and access strategies- Disseminate information on market trends in the region to global team and country teams. Support global team and country teams in identifying pricing levers and utilizing market analysis to...