General Accounting- Review and analyze monthly expenditure reports for submission to HQ and ensuring timely financial reporting- Monthly review of the recording of financial transactions according to specific project budget lines and project identification codes- Review and analyze monthly preliminary accounts and prepare adjustments including reallocation of indirect charges- Manage financial month-end closing and year-end processes including ensuring timely submissions to Boston finance- Maintaining the integrity of the balance sheet by preparing monthly balance sheet reconciliations including Bank and Cash- Provide program managers with monthly expenditure summaries against the budget, and discuss variances, along with the monthly and annual reconciliation of expenditures...

- Implement and maintain policies and procedures regarding how problems are identified, received, documented, distributed, and corrected- Roll out policies and procedures to the larger organization- Manage CHAI’s ticketing system, ensuring CHAI employees are working at their optimal best daily on desktops, laptops, handheld communication devices and workstations- Evaluate new information systems products or services and suggests changes to existing products or services to better aide the end user- Address any complicated support issues that are escalated by team members- Create and manage escalation procedures and ensures service levels are maintained- Manage the Help Desk team’s daily activities by prioritizing client issues and being proactive with responses.- Improve...