- Manage the development of databases, analyses, and frameworks to assist in identifying and prioritizing market-shaping interventions- Analyze market trends and develop demand forecasts and uptake models for new and existing commodities and services- Prepare presentations, reports, and other analyses to inform global policy and increase the evidence base for high-impact interventions. Present findings of analyses to internal and or external audiences- Develop productive relationships with internal and external partners (including more senior individuals) to assess market dynamics and build consensus around key analyses or strategic recommendations- Work with CHAI country and global teams to evaluate the potential for various market-shaping interventions- Develop strategies and...

- Implement and maintain policies and procedures regarding how problems are identified, received, documented, distributed, and corrected- Roll out policies and procedures to the larger organization- Manage CHAI’s ticketing system, ensuring CHAI employees are working at their optimal best daily on desktops, laptops, handheld communication devices and workstations- Evaluate new information systems products or services and suggests changes to existing products or services to better aide the end user- Address any complicated support issues that are escalated by team members- Create and manage escalation procedures and ensures service levels are maintained- Manage the Help Desk team’s daily activities by prioritizing client issues and being proactive with responses.- Improve...