Employee Relations (30%)- Receive complaints from employees and others. Plan and execute confidential investigations, as assigned, of alleged harassment, bullying, discrimination, abuse and exploitation, and other misconduct. Write investigative reports for Global HR leadership and summaries for CHAI leadership.- Provide senior-level counsel on employee relations issues, organizational and workforce development, compensation, procedure and policy interpretation, host-country compliance, and recruiting and retention strategies.- Coach managers and employees to resolve complex employee relations issues, promote career development, improve productivity and morale, and address concerns and disputes.- Under the guidance of their supervisor, serve as Focal Point for issues pertaining to CHAI’s Global Code of Conduct and the Prevention of Sexual Exploitation, Abuse & Harassment (PSEAH).- Develop programs to improve work relationships, build morale, increase productivity, and increase retention. - Guide managers and country leadership on performance improvement and discipline, up to and including termination. Compliance and HR Operations (30%)- Develop and implement HR policies and procedures and oversee development of and updates to country employment manuals.- Maintain in-depth knowledge of legal requirements and considerations related to the management of employees and implements measures to reduce risks and manage compliance.  Counsel Global HR staff and regional and country management on host-country compliance.- Provide guidance to assigned country teams on compensation and equity, HR procedure and policy interpretation, host-country compliance, and recruiting and retention strategies.- Advise assigned country teams on compensation decisions by analyzing internal data and providing recommendations that align with CHAI’s compensation framework.- Work with other members of CHAI HR to facilitate employment agreements and interpret labor regulations and HR-related legal issues for country offices and international staff, research and interpret overseas labor laws, perform and support HR audits, and support reviews and changes to HR-related manuals and documents.- Anticipate and proactively research legal requirements related to day-to-day management of employees, to help reduce legal risks and ensure regulatory compliance. Partner with Contracts department and Global Operations team as needed and provide guidance to managers as appropriate on a case-by-case basis.- Work with members of Global HR team to complete administrative work related to HR processes including contract renewals, payroll changes, etc. in a timely manner.- Design, plan, and implement HR services, practices and protocols.- Participate as needed in recruitment, hiring, and onboarding. Professional Development, Training & Workforce Planning (20%)- Develop HR strategies and programs to support CHAI’s mission, vision, and values.- Establish and maintain strong relationships with regional, country, and HR leaders, as well as managers, to promote HR best practices and collaborate on strategies that meet both local needs and Global HR mandates.- Develop work plans to promote productivity, effectiveness, and program success, and to address succession planning and country team restructuring.- Develop tools and standards towards building HR and programmatic capacity and continuity.- Lead learning and development activities to promote a respectful workplace, talent development, management skills, and other capacity building needs.  Develops, facilitates, and delivers training, and trains trainers. Employee Experience (20%)- Creating ways to measure and assess engagement (for example, surveys).- Designing approaches to communications which provide an employee voice.- Reviewing management practices and their impact on the employee experience.- Creating proactive approaches to well-being in the organisation to drive physical and mental well-being.- Building a culture of trust.- Assessing the impact that people practices and policies have on the employee experience.- Contributing to the design of the Employee Experience framework by defining new or enhancing current policies, procedures, tools, and processes.- Supporting managing an effective onboarding and orientation of new and transferring staff members to the organization.- Actively participating in human resources projects and implements employee engagement initiatives.

- Identify important research questions within the mandates of the funded projects.- Ensure compliance with all local research ethics requirements and regulations.- Supervise data collection, management, and analytic staff.- Collaborate with data owners (e.g. MOH) to acquire data for analysis.- Prepare final data sets for transfer to overall AMBIT & Retain6 data teams- Implement and supervise all data and analytic aspects of the project including: 1) writing research protocols and SOPs; 2) developing and designing research tools; 3) coordinating data acquisition (data collection, transfer, dataset linkages, pre-processing, quality assurance etc.); 4) developing data analysis plans and sample size calculations; 5) conducting data analysis; and 6) writing up results.- Be able to set up and run descriptive and inferential and multivariate statistical analyses (including regression analyses, ANOVA), survival analyses, cluster analyses and non-parametric statistics as appropriate for different experimental designs.- Author analytic reports, abstracts, presentations, and manuscripts including data visualizations to contribute to presentations for stakeholders.- Train and mentor junior analytic research staff.- Travel to study sites and to meetings and conferences within and outside Zambia as needed.- As needed, participate in stakeholder meetings and represent the two projects to the Ministry of Health, implementing partners, funders, and other stakeholders.- Perform other tasks and roles as requested by AMBIT/Retain 6 leadership and CHAI leadership.