- Support development and execution of end-to-end program strategy for newborn-related workstreams- Ensure plans are implemented and integrated with other team priorities and that deliverables meet stakeholder expectations, elevating risks upwards as needed and with other internal teams across the matrix- Shape materials, deliverables and key messages for senior internal and external stakeholders- Cultivate and demonstrate a deep understanding of newborn health priorities, product strategies and partner landscapes- Build and maintain knowledge on global publications and resources for data sources and analyses- Develop and foster relationships with key senior external stakeholders working in newborn health; identify opportunities for relationship-building that will facilitate...

Management- Be responsible for the strategic and program management assistance to the malaria program in Vietnam, and coordinate CHAI’s support to help strengthen systems and achieve audacious programmatic goals on aggressive timelines- Assist MOH to successfully execute the malaria elimination strategy and to prevent malaria from returning (POR). Specific activities may include leading CHAI’s effort to:- Update, scale-up and institutionalize the surveillance system nationwide, with the goal of ensuring rapid and accurate reporting of case-level malaria data from all levels and that data is appropriately stored and managed to ensure a rapid and effective response.- Support the government and partners to update national guidelines and policies to ensure alignment with overall...

- Implement and maintain policies and procedures regarding how problems are identified, received, documented, distributed, and corrected- Roll out policies and procedures to the larger organization- Manage CHAI’s ticketing system, ensuring CHAI employees are working at their optimal best daily on desktops, laptops, handheld communication devices and workstations- Evaluate new information systems products or services and suggests changes to existing products or services to better aide the end user- Address any complicated support issues that are escalated by team members- Create and manage escalation procedures and ensures service levels are maintained- Manage the Help Desk team’s daily activities by prioritizing client issues and being proactive with responses.- Improve...