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- Oversee a team of direct and indirect reports which manages the execution of day-to-day HR administration and transactions, HR record-keeping, global benefits, US labor compliance and immigration, and other general employee and manager support; including but not limited to:- Collaborating with CHAI Payroll to implement salary and other payroll changes- Leading Global HR’s relationship with Global Payroll to ensure timely, complete and accurate processing of biweekly and monthly payroll changes and resolution of complex HR/Payroll issues- Onboarding and off-boarding, data-entry, benefits enrollments, employment contract management, employment verifications and visa letters, etc.- Managing the strategic and day-to-day administration of CHAI’s international and US-based benefits packages, and advising on local benefits plans as needed- Managing US immigration processes and record-keeping, with support from external counsel- Leading audit compliance efforts for HR Operations (e.g. donor, external and internal audits), including record-keeping, reporting, and responding to audit question- Lead strategic and day-to-day HR compliance efforts for CHAI’s US operations at the federal, state, and local levels, maintaining in depth knowledge of employment-related legal requirements, reducing legal risks and ensuring regulatory compliance (includes statutory reporting, record-keeping, etc.), and proactively staying up to date on legal and regulatory changesResolve complex employee compliance and/or operational issues during the recruitment offer stage and/or throughout the employee life cycle, and liaise with CHAI leaders as needed- Review and approve all new employment contracts and renewals for CHAI Inc. and non-program country employees for levels 7 and below; review only for levels 8+- Lead the strategy and execution of comprehensive, polished communications related to HR operations and compliance matters, including:- Creating policy, process and guidance documents for HR colleagues, employees, managers and CHAI leadership- Drafting written notifications to impacted parties regarding changes and updates in laws, benefits and/or policies as well as resolution of compliance matters- Manage relationships with internal and external partners (e.g. external legal counsel and vendors) as it relates to HR operations and compliance- Proactively provide training and coaching to other HR colleagues on HR operational processes, benefits, and employment-related compliance requirements and best practices- Support program and non-program countries with operational and compliance matters- Independently manage medium to large complex projects, including managing deadlines, communication, record-keeping, and collaborating with internal and/or external stakeholders to ensure timely and successful completion of deliverables- Miscellaneous administrative duties related to HR operations support e.g., the preparation of shipping requests, facilitation of signature requests, document storage, etc.- Travel internationally as needed- Perform other duties, as assigned
The Manager will interface directly with the Unitaid finance team and will be responsible for ensuring that donor expectations and requirements for financial management are met. S/he will act as the team’s lead on internal financial management, working with the Budgeting & Reporting Department and country team finance leads. S/he will oversee subcontract management for contracts held by HQ and support other operational and logistics needs as they arise. Grant Management - Liaise directly with donors on financial matters - Support Global and Country Teams to create and revise grant proposal budgets and reforecasts that meet both internal CHAI requirements and external donor requirements - Ensure latest grant budget information is appropriately disseminated and understood within each sub-team at global level and by country team management (programmatic and finance) - Generate financial reports and invoices for donors, working directly with the relevant Director responsible for the grant, and work with the HQ Budgeting & Reporting Department to validate the reports - Develop grant-specific tools for financial management and reporting, for both donor and internal management needs - Lead on ensuring compliance with donor requirements CHAI Financials- Lead on the review of G/L entries across all Project IDs funded through program grants and work collaboratively with program managers and directors on G/L adjustments - Prepare monthly analyses of operational expenses against the budget; work with program managers and directors to provide variance explanations and to make ongoing adjustments to programmatic plans - Work with Program Director to periodically review income allocations and closely coordinate with all program teams about execution rate, adjustments needed and other changes with financial implications - Coordinate annual budgeting and semi-annual reforecasting for the cervical cancer programs to ensure consistency and accurate reflection of programmatic goals given the financial resources available - Work with the appropriate managers to allocate and track funding from the cervical cancer programs to other CHAI programs. Invoices and Contracts - Manage the business relationship with care-partners, lead on financial management, subcontract formulation, and compliance issues - Work with program managers and directors and Accounts Payable to ensure timely payment of invoices Internal Operations Management- Lead on the organization of internal and external meetings - Work with global program management to run & continuously improve processes needed for objective setting and prioritization, work planning & budgeting, and progress review & updates for the global program - Support HR-related operations of the global program team, in collaboration with global HR team and global team management (e.g., staff contract & work authorization, safety & security, office registration) Procurement - Manage the tasking and responsibilities of a procurement associate on the cervical cancer grant.- The primary task supervision on the procurement related workstreams would include: - Oversee the preparation of the Annual & Half-yearly procurement plans for the grant. - Ensure that the grant budget is updated and is in-sync with the Annual & Half-yearly procurement plans - Keep a track of the changes to the procurement as per the project need and keep in the donor and the program leadership informed of the changes - Ensure that the procurement of programmatic commodities is executed as per the agreed upon plan with the country teams. In addition, the manager might take on other responsibilities identified by supervisor. #jobreference3 #region1
Employee Relations (40%)- Advise assigned program leadership and staff on building team morale, increasing productivity and retention, and resolving complex employee relations issues with adept cultural sensitivity.- Provide guidance on practices that promote effective and harmonious working relationships across CHAI’s diverse matrix, in line with our principles of engagement.- Handle sensitive matters and intake complaints from employees and others. Plan and execute confidential investigations, as assigned, of alleged harassment, bullying, discrimination, abuse and exploitation, and other misconduct. Write investigative reports for Global HR leadership and summaries for CHAI leadership. - Serve as Focal Point for issues pertaining to CHAI’s Global Code of Conduct and the Prevention of Sexual Exploitation, Abuse & Harassment (PSEAH). - Facilitate new hire check-ins and conduct exit interviews with assigned global program teams. - Conduct regular meetings with respective teams, including team leadership, by phone, web application or in person in order to understand and anticipate HR needs.HR Operations & Compliance (30%)- Provide guidance to assigned program teams on compensation and equity, HR procedure and policy interpretation, host-country compliance, and recruiting and retention strategies. - Advise assigned program teams on compensation decisions by analyzing internal data and providing recommendations that align with CHAI’s compensation framework.- Work with other members of CHAI HR to facilitate employment agreements and interpret labor regulations and HR-related legal issues for country offices and international staff, research and interpret overseas labor laws, perform and support HR audits, and support reviews and changes to HR-related manuals and documents. - Maintain in depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partner with Contracts department and Global Operations team as needed and provide guidance to managers as appropriate on a case by case basis,- Work with members of Global HR team to complete administrative work related to HR processes including contract renewals, payroll changes, etc. in a timely manner.Professional Development, Training & Workforce Planning (20%)- Lead, execute and facilitate learning and development activities to promote a respectful workplace, talent development, management skills, and other capacity-building needs in line with CHAI’s approach to on-the-job learning. - Provide coaching, guidance and communication as needed to program teams on a variety of topics including, but not limited to; staff performance, professional development, giving and receiving feedback, diversity, equity and inclusion, etc.- Work alongside program teams and Talent Acquisition to provide guidance and input on team restructures, workforce planning and succession planning.- Identify training needs for assigned global program teams and individual manager needs.- Proactively identify opportunities to equip team members with resources that support professional development and internal mobility.Projects & Other HR Work (10%)- Lead or support on a variety of recurring and standalone projects in line with the Global HR strategic priorities. - Provide ad hoc reporting and analysis based on the needs of the HR team and various global teams.- Provide other HR services as needed and requested.
- Building and maintaining trust-based relationships with key suppliers, donors, and external partners at a senior level- Developing and building consensus around strategic frameworks and priorities in order to move forward SRH market-shaping discussions- Leading supplier engagement and negotiations on market-shaping initiatives- Effectively managing ongoing market-shaping agreements between relevant parties- Collaborating with CHAI's technical teams to develop and implement strategies to help suppliers accelerate the development, regulatory approval, and commercialization of key essential medicines- Working to design, build, and socialize key analyses to support market-shaping efforts (e.g., demand forecasts, cost models, business cases, etc.)- Working in close partnership with CHAI’s SRH team to facilitate critical stakeholder discussions that can help bolster market-shaping efforts- Providing thoughtful and regular feedback and coaching to GMT SRH staff- Other responsibilities as needed
We are seeking a highly motivated individual with outstanding strategic, analytical, communication and leadership skills. The successful candidate will adhere to the core CHAI values of resourcefulness, entrepreneurialism, flexibility, independence, humility, and work ethic. Responsibilities include but are not limited to the following:- Manage a small team (1-2 Associates) on projects to improve access to hypertension and diabetes care in low- and middle-income countries.- Lead the design and implementation of in-country market assessments and in-country market shaping plans in 5 focus countries, including the development/alignment of market assessment tools for use in these countries. These assessments should cover both public and private supply chains, including an understanding of mark-ups at various levels of these supply chains, and current barriers to availability and affordability.- Support effective implementation of the market shaping plans and provide technical support as needed to CHAI country teams in order to assist their alignment with global objectives of the NCD program.- Develop an understanding of global and local market dynamics and market shaping priorities for key NCD commodities (antihypertensive and antidiabetic medication, insulin, glucose monitoring devices and consumables, insulin syringes/pens and other commodities) in low- and middle-income markets (LMICs).- Guide the development of analyses that strengthen the business case for enhanced affordability and availability of these commodities in LMICs, such as demand forecasts, uptake scenarios and market access strategies; production development, cost reduction and manufacturing strategies- Build and lead relationships with suppliers that currently produce or have the potential to produce relevant, high-quality NCD commodities for LMIC markets.- Cultivate relationships with key global health partners to ensure coordination, alignment and collaboration with partner programs and research, where relevant.- Lead development of presentations, reports, and other analyses to inform global policy and increase the evidence base for high-impact interventions- Support the development of concept notes, donor proposals and new projects, and reporting requirements on existing programs.- Any other duties as required.
We are seeking a highly motivated individual with outstanding analytical, strategic, communication and teamwork skills. The successful candidate will adhere to the core CHAI values of resourcefulness, entrepreneurialism, flexibility, independence, humility, and work ethic. Responsibilities include but are not limited to the following:- Support the design and implementation of in-country market assessments and in-country market shaping plans in 5 focus countries, including the development/alignment of market assessment tools for use in these countries. These assessments should cover both public and private supply chains, including an understanding of mark-ups at various levels of these supply chains.- Support effective implementation of the market shaping plans and provide technical support as needed to CHAI country teams in order to assist their alignment with global objectives of the NCD program.- Develop an understanding of global and local market dynamics and market shaping priorities for key NCD commodities (antihypertensive and antidiabetic medication, insulin, glucose monitoring devices and consumables, insulin syringes/pens and other commodities) in low- and middle-income markets (LMICs).- Generate analyses that strengthen the business case for enhanced affordability and availability of these commodities in LMICs, such as demand forecasts, uptake scenarios and market access strategies; production development, cost reduction and manufacturing strategies- Support the design and implementation of supplier engagement strategies- Cultivate relationships with key global health partners and ensure alignment with partner programs and research, where possible.- Lead preparations of presentations, reports, and other analyses to inform global policy and increase the evidence base for high-impact interventions- Support the development of concept notes, donor proposals and new projects, and support documentation and reporting requirements on existing programs.- Any other duties as required- Preference for this role to be based in sub-Saharan Africa in a CHAI country office. 25-30% international travel time would be required once situation allows
Vector Control – Commodity Forecasting- Work closely with internal and external partners to collate, interpret, and analyze vector control commodity data in support of a multi-year global malaria commodities forecast- Identify and quantify potential implications of changing trends in insecticide resistance, commodity pricing, donor and country budgets, available products, and normative guidance on vector control commodity volumes- Attend, contribute to, and sometimes lead meetings with key vector control partners, and support relationship building and relationship management with these partners- Support writing and editing of reports for the donor and dissemination- Analyze and review forecast model outputs- Attend and participate in key partner and internal meetingsQuality in Vector Control Products- Research the levers affecting vector control product quality, particularly bed net quality – including policy guidelines, minimum standards, pre-qualification processes, global/procurer/country-level quality assurance and quality control, transportation and storage conditions, and in-country monitoring- Package information from research, stakeholder conversations, and thought leadership into high-quality and clear presentations, reports, and publicationsNew and Pipeline Vector Control Products- Conduct literature reviews, stakeholder conversations, and data analysis on new and upcoming products, synthesize this information for dissemination, and provide strategic thought partnership on how CHAI and partners could support roll-out of new products- For innovative program initiatives, translate high-level ideas into actionable project workplans and pitch decks- Quantify the relevant market demand through top-down or bottom-up analyses- Support scoping for innovative approaches to increasing efficiency and effectiveness of vector control intervention mixes with the aim of efficiently achieving desired health impact of the preventive interventionCross-Cutting- Proactively develop and maintain strong working relationships with key stakeholders across government and non-governmental organizations- Represent CHAI at relevant working groups and meetings to provide appropriate technical support as necessary- Support the continuous development and refinement of the CHAI Vector Control Strategy
- Oversee all front desk activities; welcome and direct visitors to CHAI’s Boston office- Provide professional oral and written communications to internal and external stakeholders; respond promptly to general email inquiries- Answer and direct incoming phone calls and monitor CHAI’s voicemail daily- Coordinate all domestic and international mail, package and shipping activities; receive, sort and distribute all mail and packages to various Boston-based staff- Assist in the planning, coordination, logistics and execution of meetings and events- Perform basic facilities management functions, including but not limited to regular monitoring of office equipment and replenishment of office supplies- Maintain directories and seating charts for Boston-based staff and all vendor contacts- Provide audit support for daily financial activities and processes performed by the AP Accountants- Assist the AP team with compiling, reviewing and auditing expense reports presented for reimbursement- Prepare invoices for payment and update the AP department’s database systems accordingly- Assist the AP team and other Boston departments in the completion of daily processing tasks and special projects- Other administrative functions as required
Across countries and projects, the Associate will have the following responsibilities: Gathering and System Design (20%)- Work with CHAI regional Health Informatics teams to understand technological and non-technological requirements for malaria surveillance across epidemiology, vector control, entomology, health promotion, and commodity use cases.- Develop coherent and technology-appropriate specifications for meeting user requirements across countries and regions, particularly DHIS2-appropriate specifications.Technology Project Management (20%)- Test developer outputs and provide regular feedback on bugs and functionality to ensure solutions are being developed according to specifications.- Effectively communicate to developers the latest development needs and priorities, oversee developers and make sure deadlines are met.Software configuration and development (30%)- Configure, update, and thoroughly test DHIS2 core set up, including updates to organization units, data elements, indicators, data collection forms, and dashboards based on country requirements and feedback from users.- Support configuring and comprehensive testing of DHIS2 Android applications for country specific configurations.- Build scripts for data manipulation and processing to stress test system load, build customizations in DHIS2, run analytics on data integrity, and reproduce system functionality to ensure systems data quality.- Support systems integration efforts as needed, primarily between DHIS2 instances, and between DHIS2 and other systems.- Support server management and configuration in countries.- Guarantee health informatics teams at the MOHs are technically capable to absorb and provide the necessary support to all developments.Technology Implementation and Training (30%)- Assist with capacity building for government staff by developing manuals, SOPs, training materials and helping train country staff in the use of information technology.- Develop testing templates and lead end to end testing processes of different information systems prior to roll-out.- Develop and iterate on data outputs to effectively builddashboards and reports for decision-making.- Support development of proper documentation for digital solutions.- Support development of proper helpdesk structures in countries implementations.- Support the design and execution of M&E plans to evaluate implementation of the tools.Any other tasks identified.
General Legal Advisory- Provide legal counsel to CHAI’s leadership teams on legal matters related to all aspects of CHAI’s operations.- Participate and contribute to the overall management of CHAI. The CHAI Senior Leadership Team will expect timely reliable information and insights into major legal issues facing CHAI, as well as the practicality of alternative strategies or decisions.- Partner with CHAI’s contracts department and its key work in the development and review of the organization’s agreements.- Oversee protection of CHAI’s intellectual property rights.- In partnership with CHAI country leadership and operations functions, and CHAI’s external general counsel, select and partner with outside counsel in local jurisdictions.- In conjunction with local counsel, oversee dispute resolution.- Develop operational efficiencies in advising on legal and tax ramifications CHAI business.- Advise Finance and HR teams on organizational tax questions, working with external experts to address key areas of concern.- Provide or arrange legal advice on a broad range of human resources matters for national and international staff, including employment contracts, hiring, separation, benefits, leaves, anti-discrimination, immigration, conflict of interest, and general labor and employment regulations.- Support program teams’ proposal and grant writing efforts to ensure grant development meets organizational best practices, quality standards and compliance.Corporate Structure and Governance- Advise CHAI leadership in the set up and structure of in-country presence in CHAI’s program and non-program countries.- Provide continued guidance and compliance support to CHAI’s country leadership and global operations teams in the ongoing maintenance of CHAI’s entity structures.- Provide support to CHAI’s Board of Directors and SecretaryRisk Management and Compliance- In partnership with CHAI’s leadership teams, review, prioritize, advise, and provide guidance on risk management and compliance projects and strategies.- Advise on organization’s insurance coverages and programs, addressing corporate and local needs and maintaining relationships with insurance providers.- Support the development and management of risk mitigation plans- Be part of the Enterprise Risk Management committee and actively supporting the team- Serve as counsel to CHAI’s Safeguarding Committee, which manages complaints and investigations of allegations of misconduct.- Support and promote CHAI's values including CHAI’s commitment to diversity, equity, and inclusion.Policies and Communication- Partner with senior leadership and communications teams on key messaging and communications with donors, external stakeholders, and government partners, as needed.- Under the direction of CHAI leadership, support compliance training initiatives.and promote employee adherence to CHAI’s business ethics and values.- In partnership with relevant business owners, support and review the drafting and implementation of organizational policies and procedures in finance, HR, global operations, communications, development, and information technology.