- Work with various country team offices to manage payroll deadlines and process bi-weekly and monthly payroll submissions- Facilitate the employee life cycle - onboarding new hires, conducting onboarding calls, assist in termination process, including sending exit letters and exit surveys, and coordinating with HR Partners on any sensitive issues and entering and maintaining data in HRIS- Enter data on new hires, changes and terminations into HRIS and ensure employee documents are saved appropriately- Communicate with benefits vendors and enter data into online benefits systems regarding new hire enrollments, changes and terminations- Work closely with HR Manager of Benefits and Compliance to support employees and managers with benefits questions and assist with escalated claims issues- Monitor shared Human Resources email account and field incoming questions related to onboarding, benefits, and general HR issues- Actively monitor contract end dates and issue contract renewals when needed- Assist with audits - conduct weekly internal audits and coordinate with the Finance department to provide documents and information for internal and external audits- Assist employees with employment verifications and visa letters- Provide ad-hoc data & project support, including reporting from the HRIS and other administrative support to Human Resources staff as needed- Work closely with Country Teams to understand in-country processes and needs and bring in-country perspective to Global HR team to inform process improvements- Work with the Expenses and Payroll department to process reimbursements and pay invoices- Support special projects related to compliance and operational efficiency, as well as other projects as assigned by supervisor

- Manage a team to provide in-depth and high-quality analyses and technical assistance to senior level MOH stakeholders.- Determine Eswatini’s strategic direction for medium to long term health financing and health service delivery reforms.- Act as a thought partner to key stakeholders in government, including senior leadership to use this evidence for key policy and implementation decisions in health financing reforms, introducing new and creative approaches or strategies.- Support governments and country teams supporting governments in developing and implementing health financing strategies including changes in service delivery, financing, and management, at regional and national levels. This includes conducting assessments of health systems bottlenecks and public financial management challenges, developing and implementing plans with government that address service delivery, financing and management bottlenecks, and costing and assessing resource gaps and working with governments to mobilize external and domestic resources for their strategies.- Develop strong working relationships with key stakeholders involved in health financing, especially the Ministries of Health, Finance, and the World Bank.- Provide technical and strategic insight at the Health Financing technical working group and other high-level meetings as a representative of CHAI.- Play an active role as member of the CHAI country leadership in the design and implementation of the UHC program, including identifying fundraising opportunities and developing strategic relationships.- Liaise with the CHAI Global Health Financing Program to share key country insights, and to keep abreast of novel approaches to health financing in other CHAI countries and share Eswatini’s experience with other countries and stakeholders.- Build program capacity by continually developing capacity and skills of staff, identifying human resources needs both internal to CHAI Eswatini and the MOH, and leading recruitment of new team members.- Support knowledge sharing: this includes direct knowledge sharing and the development of relevant documents, publications, and case studies.- Manage the operations and finances of the program to meet deliverables and reporting requirements within the appropriate timeframes.- Support cross-cutting workstream contributing towards attaining universal health coverage.- Perform other tasks as requested by supervisor.

- Deliver technical assistance in human capacity and workforce development with government partners.- Work with the government and relevant partners to operationalize Zimbabwe’s new national HRH policy and strategy and establish feedback loops for continuous improvement.- Assist the MOHCC in conducting Human Resources for Health (HRH) situation analyses to identify challenges in retention across provinces.- Work closely with the MOHCC to update and use human resources for health (HRH) information system(s) for analysis and decision-making.- Support the MOHCC in developing a formal retention strategy based on the situational analysis results.- Work with relevant personnel to develop and test MNCH capacity strengthening (i.e., mentorship programs) and staff retention strategies in project areas. Develop/revise and ensure that the project’s capacity development tools–training materials, job aides, standard operating protocols, and other materials—reflect local context and needs and are of high quality.- Ensure that the delivery of training and mentoring is cost-effective, consistent, efficient, and meets or exceeds project and MOHCC expectations.- Monitor the implementation of workforce development and retention activities against approved objectives, budgets, and key project indicators. Serve as a technical resource to project personnel on issues of design, methods, and interpretation of results related to capacity strengthening.- Work with the project’s technical and MERL specialists and its MOHCC and USAID stakeholders to determine the project monitoring and evaluation metrics.- Contribute to program learning (implementation research) design, evaluation activities, and use of their results.- Contribute to regular progress reports and other technical documents.

Administration- Assisting with the management of daily operational activities.- Performing administrative tasks, such as making travel arrangements, scheduling meetings, etc.- Managing office supplies and the maintenance of office equipment.- Managing country procurement planning and the office inventory process.Program Operations- Assisting with project management by creating assignments, tracking progress, and resolving issues.- Planning and organizing conferences, events, staff training, and employee engagement activities.Human Resources- Coordinating the proper allocation of human resources.- Managing country Employees performance Improvement Plan.- Work with Global Teams to setup a country fellowship program.- Arranging and assisting with the onboarding of new employees.- Handling the staff performance improvement strategy and process.Finances- Monitoring Petty cash management.- Ensure country operations compliance with donors, CHAI and government policies.- Preparing and maintaining operations documents and reports.

- Work with national malaria staff and CHAI country teams to conduct malaria program reviews; update or write national strategic plans; and optimize and cost national malaria programs by building Excel-based costing and budget models- Conduct costing and financial analyses and support the development of funding proposals and operational plans- Support governments to meet Global Fund requests and satisfy grant application requirements, including budget development- Serve as a trusted advisor to CHAI country teams- Serve as liaison between CHAI regional technical teams, country partners, and stakeholders- Build strong relationships with stakeholders across government, non-governmental organizations, and the private sector- Engage with and cultivate donors, including individuals, corporations, and organizations interested in supporting malaria programs- Draft presentations and reports for internal and external stakeholders- Coordinate meetings and facilitate knowledge sharing between government programs and partner organization in the region to ensure coordination- Provide program and budget updates for internal project management, best practice sharing, and donor reporting- Other responsibilities as needed

Provide technical and operational support with selecting, targeting, planning, budgeting, implementing, monitoring and evaluating vector control interventions and conducting needed entomological surveillance. This will include:- Serving as a trusted adviser to government on issues related to vector control and entomological surveillance, specifically to translate corresponding normative guidance and scientific evidence into practical programs.- Identify key gaps in vector control that impede malaria elimination and develop strategies to fill these gaps.- Assist the government in developing or updating national vector control plans, entomological surveillance plans and resistance monitoring and management plans.- Help the government in devising and budgeting annual work plans for vector control and entomology.- Develop and/or update vector control technical content in national malaria elimination strategies guidelines and plans and in donor proposals.- Using available data to support the government in selecting the most appropriate vector control interventions, combining them as needed and targeting them to the right places and populations.- Help develop operational plans, operating procedures, and associated training materials for the adequate implementation of vector control activities, based on prior country experiences and global best practices.- Support the monitoring of vector control interventions, such as LLIN durability monitoring or IRS residual efficacy monitoring, including developing plans, protocols, SOPs, data collection forms and providing day to day field support.- Assist the government is designing and implementing optimal entomological surveillance systems to address key programmatic question to guide vector control.- Contribute to collating data and conducting analysis to evaluate the impact of vector control interventions.- Support the government to timely monitor and address biological threats to vector control, such as insecticide resistance or the introduction of invasive species.- Contribute to the ideation and drafting of new project proposals, and identification of funding opportunities to support vector control and entomological surveillance.- Proactively developing and maintaining strong working relationships with key stakeholders across government and non-governmental organizations.- Collaborate with the government in disseminating results and learnings to internal and external audiences, via reports, publications and summary decks.

- Support the procurement of computer hardware and software based on pre-existing vendor agreements.- Methodically track IT hardware and software assets from purchase to disposal across our offices spanning over 30 countries.- Maintain and update the IT asset inventory for accurate allocation and tracking.- Collaborate with the supervisory team to align on work priorities.- Build and maintain strong rapport with internal stakeholders, ensuring credibility.- Administer IT support tickets, monitor their progress, and ensure their timely resolution.- Organize, plan, and manage logistics for meetings, conferences, and events.- Offer robust administrative backing for team projects, initiatives, and activities.- Support fiscal plans and budgets for the program, assisting in budgetary administration and invoice processing.- Facilitate both internal and external communications.- Undertake basic analytical assignments in line with project management.- Address other necessary tasks as they arise.

SRH strategy, program and grant management- In collaboration with country teams, drive and oversee the development, initiation, execution, growth and monitoring of SRH delivery programs at CHAI in line with CHAI’s overall global SRH strategy- Develop and maintain standards and guidelines for support to country teams across the Delivery group- Work closely with leadership and staff on CHAI program and country teams to ensure cohesive team collaboration, alignment on goals and donor requirements, and drive towards collective impact- Establish and lead process for tracking performance against the Delivery group’s objectives, key performance indicators and milestones, coordinating with product and grant owners to execute data analysis and program reflection meetings, to inform team resource planning and prioritization- Serve as a trusted advisor to other global and country SRH team members in identifying and solving problems and provide creative, strategic input into complex issues- Support teams in development, synthesis and review of presentations, reports, and briefings for donors and CHAI leadership- Assess effectiveness of CHAI's theory of change, strategy and approach related to SRH and recommend improvements and strategic direction- Develop and maintain expertise in latest developments in SRH and inform program activities based on global evidence base, insightful analytical perspective, and lessons learned from CHAI and other partners- Provide hands-on analytical and technical execution or advisory, as requested by country focal points, grant and product leads- Review and inform budgets and reallocations, and help draft financial reports for donorsRelationship and Partner Management- Establish and cultivate relationships with CHAI teams – with leadership and staff in-country, and in program teams – to understand priorities and goals, inform and influence SRH strategies and explore new workstreams- Maintain relationships with key stakeholders, including donors, as a respected and trusted thought leader within CHAI and within the global and regional SRMNH community- Explore, develop, and manage relationships with global SRH partners to collaborate on initiatives and inform CHAI activities and strategiesTeam and people management- Maintain a high-performing team of delivery associates and managers who can work across the organizational matrix to ensure progress toward SRH outcomes- Make hiring and compensation recommendations; support recruitment and onboarding of new team members- Cultivate a supportive environment for direct reports to develop professionally- Provide regular coaching and feedback to team members; receive and adapt to feedback from team members- Exemplify CHAI values and SRH team norms- Contribute to key internal team operations and culture-building initiatives such as Diversity, Equity, and Inclusion

- Lead meeting planning and coordination, support recruitment and onboarding of new staff members, update program communication materials, maintain knowledge management platforms- Ensure knowledge flow for team, including the sharing of information and knowledge across CHAI teams- Organize and manage Leadership Team meetings, agenda, notes, follow-ups- Support development and management of subrecipient contracts and processing of invoices- Write, edit, and format reports and presentations- Plan and attend team meetings, including assisting in the arrangements of hotels, tracking related expenses, and agendas for team meetings- Develop and maintain administrative resources to facilitate efficient operations across the program (team newsletter, website, etc.)- Manage and organize program documents, data, and files; ensure sustained institutional memory/repository- Provide thought partnership with team leadership to improve operational efficiency and a positive team culture- Support data cleaning and management or organization of data and files- Support administrative tasks for grant compliance as necessary, such as time sheets and finance support- Execute other responsibilities as needed by the team

Lead the development and coordinate the implementation of CHAI’s global eyeglasses access strategy. This includes:- Identify high-impact opportunities for increasing access to eyeglasses.- Identify and engage with strategic partners to drive the implementation. Examples include the World Health Organization, EYElliance, donors, professional associations, and academic institutions.- Develop and maintain a comprehensive evidence-based approach on what works to increase access to glasses, incl. u- data on the global burden, impact evidence, and best-practice interventions.- Develop a global CHAI strategy for increasing access to eyeglasses in consultation with CHAI country teams, technical teams, and leadership.- Lead the dissemination of this strategy, track progress and propose updates that are informed by learnings of context changes.Provide support to CHAI country teams with developing and implementing existing and new eyeglasses programs:- Facilitate knowledge sharing across CHAI program countries.- Help liaise with technical experts where relevant.- Coordinate or lead the development of global knowledge sharing products, this includes publications and external communications.- Where useful and relevant, support with the development of donor reports.- Where appropriate, assist countries with information to establish or strengthen local production.Help identify potential funders and develop concept notes:- Conduct a comprehensive mapping of potential funders.- Develop an engagement plan. This may involve coordination with our partners (e.g., EYElliance).- Inform countries about funding opportunities.- Support with the development of concepts notes and proposals. This may involve leading multi-country proposals.Work with global stakeholders via new and existing coalitions to increase awareness and donor investments that will drive change at a global scale:- As part of the strategy, develop a comprehensive partnership and advocacy plan.- Lead CHAI’s engagement with strategic partners, like the WHO SPECS 2030 imitative.- Identify opportunities for establishing new partnerships and evaluate ongoing partnerships.- Represent at global events, where useful and relevant.- Develop presentations and communication materials for internal and external audiences and stakeholders.Develop investment plans:- Map evidence on cost-effective interventions- Support the testing and evaluation of what delivery channels are most cost-effective for delivering eyeglasses to different target populations in various settings.Other responsibilities as needed by supervisor.