• Manager, Immunization Service Delivery and Coverage

    New Delhi
    Full Time
    Program (Division)
    Country Programs - Country Teams
  • Overview

    The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to saving lives and reducing the burden of disease in low-and middle-income countries, while strengthening the capabilities of governments and the private sector in those countries to create and sustain high-quality health systems that can succeed without our assistance. For more information, please visit: http://www.clintonhealthaccess.org


    CHAI has been working in India since 2004 in close partnership with and under the guidance of the Ministry of Health and Family Welfare (MoHFW) at the Central and States’ levels on an array of high priority initiatives aimed at improving health outcomes. Currently CHAI works across projects to expand access to quality care and treatment for HIV/AIDS, Hepatitis-C, tuberculosis, cancer and immunisation. Additionally, CHAI is also supporting the government of Madhya Pradesh (MP) on large-scale programs to arrest childhood and maternal mortality due to malnutrition, anaemia, diarrhoea and pneumonia, and helping increase access to quality Family Planning services.


    Immunization Program


    Through improved access to clean water, increased immunization coverage, better hand sanitation and hygiene, and stronger neonatal care, India has drastically reduced Infant Mortality Rate (IMR) from 68 in 2000 to 34 in 2016 and Under Five Mortality Rate (U5MR) from 74 (2005) to 39 in 2016.Neonatal Mortality Rate stands at 24. However, approximately 900,000 children under the age of five still due annually in India; the largest contribution to global under five mortality. Many of these deaths are caused by Vaccine Preventable Diseases (VPDs) which can be reduced through immunization. Immunization is widely acknowledged as one of the most cost-effective and focused disease interventions. The internal community has declared 2011-2020 as the Decade of Vaccines and 194 member countries endorsed the Global Vaccine Action Plan 2011-2020 at the World Health Assembly in 2012.


    India has committed to achieving the Sustainable Development Goal of reducing IMR to 25 by 2030 through various health and nutrition interventions. Since 2014, Government of India has prioritised immunization coverage improvement and new vaccine introductions to further decrease IMR and U5MR. India’s Universal Immunization Programme (UIP) caters to 26 million infants and ~30 million pregnant women through ~9 million immunizations sessions spread across the country. Ministry of Health & Family Welfare (MoHFW) and Prime Minister’s Office have strengthened UIP and intensified immunization in India by putting a sharp focus on national catch up campaigns, rollout of new vaccines for diarrhoea, pneumonia and rubella, supply chain improvements and improved monitoring of Adverse Events Following Immunization.  


    Vaccines need to be stored in specialized cold chain between 2°-8° Celsius at various levels of the UIP supply chain such as the State & Regional Vaccine Store, District Vaccine Store, Community Health Centres and Primary Health Centres. To ensure that vaccines are available today and in the future to every child, it is imperative to have sufficient storage capacity today as well as projected capacity at each of these.


    CHAI operates an immunization program in India to support the MoHFW and UIP in the states of Madhya Pradesh, Uttar Pradesh and Bihar. The program also provides catalytic support to the National Cold Chain & Vaccines Management Resource Centre (NCCVMRC), which is based out of National Institute of Health and Family Welfare (NIHFW), on national projects. CHAI focuses on supporting UIP in improving availability, efficacy of vaccines and efficiency of vaccines systems by strengthening Cold Chain Management and Vaccines Delivery & Logistics. This entails working on various work streams such as Cold Chain Expansion, Network Optimization; Equipment Maintenance and Management, Temperature Monitoring, Stock Management and Vaccine distribution processes and Policy and Implementation. With the goal of further impacting coverage and equity, CHAI is now focussing on supporting national and state governments on broader operational aspects such as planning, capacity building and systems improvements for service delivery.


    The Immunization program is looking for a program manager who can shoulder multiple responsibilities including working closely with the senior leadership on project strategy and leading the program's verticals. CHAI seeks a highly-motivated, entrepreneurial individual with outstanding analytical skills, problem-solving ability and communication skills. The manager must be able to function independently, be comfortable working and coordinating the operations of cross functional teams, be flexible, and have a strong commitment to excellence.  CHAI places great value on relevant personal qualities: resourcefulness, responsibility, tenacity, independence, energy, and work ethic.


    • Lead the development of coverage improvement strategies in collaboration with key government stakeholders and development partners in Uttar Pradesh and Madhya Pradesh
    • Guide and undertake primary and secondary research and deliver data based insights to provide credible evidence for formulating coverage improvement strategies and decision making
    • Design and undertake immunization systems strengthening activities to improve full immunization coverage and quality of immunization service delivery
    • Manage comprehensive implementation plans across Uttar Pradesh and Madhya Pradesh with the aim to build sustainable processes and capability
    • Develop and oversee the strategic direction and implementation of the Immunization Delivery Program, ensuring consistent improvements in immunization supply chain and service delivery through strengthening of Cold Chain Management, Vaccines Delivery & Logistics, data systems and review mechanisms
    • Build and maintain trust-based relationships with MoHFW, government stakeholders and key partners at a senior level
    • Provide in-depth and high-quality technical assistance to MoHFW on its Universal Immunization Programme (UIP) in the states of Madhya Pradesh, Uttar Pradesh and Bihar
    • Provide strategic insight at technical working groups and/or other high level meetings/conferences as a senior level representative of CHAI
    • Build program by continually developing capacity and skills of staff, identifying human resources needs and leading recruitment of new team members
    • Undertake donor and grant management and manage the operations and finances of the program to meet deliverables within the appropriate timeframes
    • Work with leadership to further the scope of the program and identify news areas where CHAI can deliver value
    • Other responsibilities as needed


    • 7-9 years of experience in a demanding results driven environment, in the private sector, with relevant mid-management leadership experience
    • Master’s degree in business administration, management sciences or a related field
    • Strong experience in management consulting with highly reputed consulting firms
    • Proven expertise in highly innovative strategy building based on data analytics and execution in the domains of B2C services, retail, supply chain or allied areas
    • Ability to manage multiple projects or work streams
    • Demonstrated success in coordinating various stakeholders/interests (public sector engagement would be highly relevant) and developing strong relationships in order to drive a process successfully
    • Exceptional diplomacy and interpersonal skills, demonstrated ability to build strong professional relationships with a range of stakeholders in a challenging, multi-cultural environment
    • Ability to navigate complex government processes and favourably influence decision-making in a professional and collaborative manner
    • Proven experience in mentoring and leading teams in a fast-paced and changing environment
    • Fluency in English & Hindi


    • Significant government stakeholder management experience would be a strong positive
    • Development/Social sector consulting experience
    • Expertise in data analytics for problem solving
    • Direct or step one reporting to C-suite




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