The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to saving lives and reducing the burden of disease in low-and middle-income countries, while strengthening the capabilities of governments and the private sector in those countries to create and sustain high-quality health systems that can succeed without our assistance. For more information, please visit: http://www.clintonhealthaccess.org
The Laboratory Services Team (LST) is a key source of support for Ministries of Health and CHAI's country teams, and works to address barriers to access and foster a healthy competitive marketplace for essential diagnostic testing. LST plays the lead role in coordinating work globally on access to diagnostics, working closely with diagnostics manufacturers, governments, and multilateral organizations to lower prices, increase access to testing, and accelerate the entry and uptake of new innovative products.
The Laboratory Services Team (LST) is seeking a seasoned, process-minded program and operations and partnership leader with experience in organizing and building programs to build out LST’s management and administrative systems, and to support the growth of a new diagnostic partners consortium. This position will provide program, operational, and administrative leadership to global and national teams in partnership with CHAI’s Boston-based global operations teams and other cross-functional departments across the organization. This role will involve building and managing relationships with a broad set of internal stakeholders on the logistics of administering multiple complex workstreams; lead operational and coordination aspects of specific multi-organizational projects; and generally improve the effectiveness and efficiency with which the team’s resources are applied.
This role will require a candidate to develop familiarity with all LST programs globally and at the country level, including funding, planning and implementation cycles. The role will support a major donor and strategic partner in the formation and growth of a diagnostics partners consortium, which aims to align practices of major procurers of diagnostics. The successful candidate will understand the importance of working with diplomacy and discretion. The candidate must be able to assess issues, lead cooperatively to resolve these issues, and determine when to escalate to other team members. This position will report to the Senior Director of CHAI’s Laboratory Services Team.
This role has flexibility for a base location in the US or a CHAI Program Country, pending country team leadership approval.
Develop and maintain processes to facilitate the management of LST’s Program Portfolios. Oversee coordination practices that maximize cross-team communications and collaboration, and enable team leads to effectively allocate resources and manage external communications.
Develop, deploy, and maintain practices to facilitate the efficient operations of LST. Grow centralized support practices to ensure that sub-teams comply with CHAI standards across operational practices, have access to tools and information necessary to complete these tasks efficiently and effectively, and provide team members opportunities for professional growth. Implement processes that foster sustained strategic focus across LST and its sub-teams, and assess and respond to ad-hoc requests in a manner that allows LST to be responsive while minimizing the impact on core project timelines and strain on resources.