• Strategy & Country Support Manager

    Full Time
    Program (Division)
    Access Programs - Laboratory Services
    Additional Location Description
    Flexibility to be based in another CHAI Program Country in sub-Saharan Africa, pending country team leadership approval
  • Overview

    The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to saving lives and reducing the burden of disease in low-and middle-income countries, while strengthening the capabilities of governments and the private sector in those countries to create and sustain high-quality health systems that can succeed without our assistance. For more information, please visit: http://www.clintonhealthaccess.org.


    The Laboratory Services Team (LST) is a key source of support for Ministries of Health and CHAI's country teams, and works to address barriers to access and foster a healthy competitive marketplace for essential diagnostic testing. LST plays the lead role in coordinating work globally on access to diagnostics, working closely with diagnostics manufacturers, governments, and multilateral organizations to lower prices, increase access to testing, and accelerate the entry and uptake of new innovative products.


    Position Overview

    Historically, the majority of diagnostic testing for HIV and TB has been conducted on conventional, laboratory-based technologies using sample transportation systems to expand access to testing to patients living in rural areas. However, access to these products is limited in many countries, and Ministries of Health require continued support to improve the efficiency of these technologies, expand their reach, and introduce new types of essential tests. In addition, several POC products for diagnosis, disease staging, and treatment monitoring have recently become available or are in development, with the potential to dramatically increase access to treatment, improve patient retention, and make healthcare systems more efficient. These technologies need to be integrated with existing conventional laboratory networks, with an appropriate balance between centralized and decentralized testing.


    The Strategy & Country Support Manager (SCSM) will work with the Laboratory Services Team (LST) to ensure the rapid scale-up and effective management of high-quality diagnostics for high burden diseases, focusing primarily on diagnostics for patients with HIV or TB. The SCSM will work with Ministries of Health and CHAI country teams across multiple focal countries, helping to optimize policies and processes, expand access to high quality diagnostics, ensure that countries have adopted best practices in planning and implementation of testing programs, and support forecasting and procurement of essential diagnostic products.


    The SCSM will support countries in the implementation of both conventional, laboratory-based diagnostic products and new, innovative POC products that bring diagnostics out of the laboratory and closer to the patient. In particular, The SCSM will support countries in adopting the most recent WHO guidelines for HIV and TB care and achieve the global targets agreed upon across CHAI countries and major partners. For example, on HIV, this includes reaching the UNAIDS 90-90-90 targets by 2020 by working with countries to develop and implement innovative strategies for scaling up testing and monitoring programs, which include HIV diagnosis (targeting key populations in lower prevalence settings), CD4 testing, Early Infant Diagnosis (EID) and viral load (VL) monitoring of patients on anti-retroviral therapy (ART). In addition, the SCSM will assist countries with the evaluation, adoption and uptake of new POC diagnostic products, which can reduce the burden of undergoing testing, and improve access to essential tests, particularly in rural areas.


    The SCSM will also support LST in global negotiations with diagnostics manufacturers to lower prices, and with the development of new procurement strategies such as instrument rental deals to enable easier product switching. Finally, the SCSM will help develop LST's market-shaping strategy for fostering competition in the global diagnostics market. In doing so, the SCSM will develop strong relationships with various teams within CHAI, as well as Ministries of Health, diagnostics manufacturers, and other external partners in beneficiary countries.


    We are seeking a highly motivated individual with outstanding credentials, qualitative and quantitative analytical abilities, and communication skills. The SCSM must be able to function independently and flexibly and have a strong commitment to excellence. CHAI places great value on relevant personal qualities: resourcefulness, responsibility, tenacity, independence, energy, work ethic and emotional intelligence.


    This is a challenging but rewarding role, which will have direct and near-term impact on thousands of patients in need of life-saving health services. The role will be based in a CHAI Program Country in sub-Saharan Africa with up to 50% travel time.


    • Serve as a key advisor to Ministries of Health, CHAI country teams, and in-country and global partners on the expansion of access to diagnostic testing, and the adoption of new diagnostic products and their integration into existing laboratory networks
    • Manage and coordinate diagnostics projects across multiple CHAI focal countries, with multiple work streams in each country
    • Act as the focal point to manage the relationship between LST and CHAI country teams, including country team leadership
    • Share best practices across country program to ensure knowledge is shared on the strategies, tools and experiences of all programs
    • Support countries in the adoption of the most recent WHO guidelines
    • Support countries in the development of strategic and implementation plans for HIV diagnosis in adults and children, targeted at achieving the UNAIDS 90:90:90 targets by 2020, focusing on HIV Diagnosis and EID (First 90), CD4 (Second 90), VL testing (Third 90), and integration of TB-HIV services
    • Support the adoption of current and new HIV and TB diagnostic products and their integration into existing lab networks
    • Support the adoption of multiplex testing where applicable and the integration of planning and implementation across programs (HIV, TB, HCV, etc.).
    • Assist Ministries of Health to build capacity to perform technical evaluations to drive regulatory approvals and ensure that new technologies perform accurately, conduct operational pilots to demonstrate the cost effectiveness and impact of new products on patient outcomes, and assist with analysis and writing of evaluation reports
    • Develop and share deployment models and strategies for how to maximize the impact of existing and new diagnostic technologies
    • Prepare impact analysis and build tools (forecasting, budgeting, work plans, etc.) to support countries' activities
    • Assist Ministries of Health in the development of testing policies and national implementation plans, and the creation of operational systems to support the wide-scale implementation of new and existing diagnostic products, such as training, quality assurance, and data management
    • Work with CHAI country teams, governments, and partners to identify funding for increased and sustainable investment in diagnostic products
    • Liaise and exchange information as needed with Drugs Access Team of the different program areas at the country and global level
    • Design and implement monitoring and evaluation (M&E) systems to measure the impact of new and existing technologies and assess progress against project goals
    • Assist LST to manage global supplier relationships through product demand forecasting, market analysis, sharing of market intelligence, and supporting price negotiations
    • Provide remote and in-country technical assistance to CHAI country teams and governments in support of work streams related to diagnostics
    • Assist senior regional management and countries to identify funding opportunities to strengthen HIV and TB labs and diagnostics, engage potential in-country donors, and support development of concept notes and proposals
    • Work with LST and CHAI country teams to identify synergies across programs and support efforts to enable collaboration across programs
    • Troubleshoot technical and programmatic issues raised by countries and coordinate appropriate support from LST to address technical issues



    • Bachelor's degree required, with a minimum of 5 years' professional work experience
    • Experience working in management consulting, business strategy groups, investment banks, or similar fast-paced results-oriented environments strongly preferred
    • Familiarity with global health issues, particularly HIV, HCV, and TB
    • Experience managing and developing demanding work plans and budgets
    • Ability to navigate government processes with multiple stakeholders
    • Strong analytical skills
    • Technical proficiency with Word, Excel, and PowerPoint
    • Ability to solve challenging problems without extensive structural or operational support
    • Able to adapt to fast-paced and changing environments, both internally and externally
    • Strong interpersonal and communication skills to develop and maintain relationships with a varied group of stakeholders from different sectors, countries and backgrounds
    • Excellent written and verbal communication skills, including the ability to prepare and deliver compelling presentations and work on complex analyses
    • Fluent in English, proficiency in both written and verbal
    • Available for up to 50% travel



    • Lab and diagnostics-related experience, either in a programmatic or clinical setting
    • Previous work experience in sub-Saharan Africa or limited resource setting
    • Demonstrated growth in responsibility in current or previous roles
    • Demonstrated success in training, coaching and supporting fellow team members and partners at all levels of an organization to build capacity in a sustainable manner


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