• Program Coordinator, HIV Access Program

    United States
    New York
    Full Time
    Program (Division)
    Access Programs - HIV Access Team
    Additional Location Description
    NYC, East Coast
  • Overview

    The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to saving lives and reducing the burden of disease in low-and middle-income countries, while strengthening the capabilities of governments and the private sector in those countries to create and sustain high-quality health systems that can succeed without our assistance. For more information, please visit: http://www.clintonhealthaccess.org.


    The hallmark of CHAI’s approach is simultaneous and intensive engagement on the demand and supply sides of the market. On the demand side, CHAI’s country teams help governments to overcome barriers to scale up treatment and prevention programs. Meanwhile, the CHAI global access teams work to address supply-side barriers to access and foster a healthy marketplace to ensure the sustainable supply of essential medicines and diagnostic commodities. CHAI works to attract new suppliers, lower drug prices, encourage the adoption of stringent quality standards, and facilitate the uptake of important new or improved products.


    CHAI’s Access Program works to address barriers to commodity access and to foster a healthy marketplace, fundamentally changing the economics of global health to ensure the sustainable supply of essential medicines and diagnostics. By securing lower prices for key commodities and improving laboratories in the developing world, we are helping patients access the treatment, care, and prevention services they need.


    Position Overview

    CHAI is seeking a highly qualified individual to fill the position of Coordinator for the HIV Access Program (HAP). The Coordinator will support the team operations and program management, which aim to support Ministries of Health in scaling access to optimal antiretroviral treatment and improve patient outcomes.


    The role will involve building and managing relationships with a broad set of internal and external stakeholders and liaising with various CHAI teams to ensure smooth operations of the program. This role will require the Coordinator to develop familiarity with HAP both globally and at the country level. The Coordinator will also provide support to HAP’s Senior Associate, Program Manager, and Senior Director to ensure effective implementation and monitoring of program operations.


    The Coordinator will need to possess analytical ability, excellent communication skills, exceptional diplomacy and tact, and organizational and project management skills. The candidate must demonstrate an ability to assess issues, think creatively to resolve problems, and determine when to escalate to other team members. The candidate must be able to function independently and flexibly, operate effectively in an environment with a high level of ambiguity and uncertainty, and have a strong commitment to excellence and attention to detail. CHAI places great value on relevant personal qualities: proactive, resourcefulness, responsibility, tenacity, independence, energy, entrepreneurship, and strong work ethic.


    Preference for this person to be based in NYC, and the anticipated travel is 10-20%. 


    • Develop and maintain effective processes to facilitate efficient operations of HAP
    • Organize, plan, and execute global conferences and meetings
    • Support with scheduling calls, recording and disseminating minutes, and tracking follow-ups
    • Ensure knowledge flow, including the sharing and management of information and knowledge, across HAP and broader CHAI teams
    • Develop and maintain training content and resources to support onboarding of new staff
    • Support development and upkeep of knowledge management platforms, including strengthening and maintaining resource libraries and contact lists
    • Proactively develop and maintain the operational systems, processes, tools, policies, templates, and SOPs in support of HIV Program goals and serve as the first point of contact regarding administrative and operational questions
    • May include other activities to support program objectives in response to ad hoc requests



    • Commitment to CHAI’s values and mission
    • BA/BS with outstanding academic credentials
    • Minimum 1-3 years of work experience, preferably in administration or coordination role
    • Detail-oriented with strong organizational skills
    • Strong communication (written and oral)
    • Ability to communicate effectively, diplomatically, and tactfully with people of varied professional, cultural, and educational backgrounds, including a variety of internal and external stakeholders
    • Entrepreneurial mindset, including ability to work independently, self-motivate, and propose and implement new ideas
    • Ability to think strategically, handle ambiguity and uncertainty, problem-solve, multi-task and set priorities in a fast-paced, high-pressure, limited-structure, and multicultural environment
    • Proficiency in Microsoft Office especially Outlook
    • Willingness to work flexibly and travel domestically and internationally as needed
    • Ability to learn on the job quickly and absorb/synthesize a broad range of information



    • Experience working directly with executives and those in high level positions
    • Experience working in fast-paced results-oriented environments
    • Familiarity and experience in global health sector, particularly HIV/AIDS
    • Experience living and/or working in developing countries


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