Associate, Health Service Delivery

Full Time
Program (Division)
HIV, TB & Health Financing


The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to saving lives and reducing the burden of disease in low-and middle-income countries, while strengthening the capabilities of governments and the private sector in those countries to create and sustain high-quality health systems that can succeed without our assistance. For more information, please visit:


The Ministry of Health (MoH) in Swaziland strives to achieve Universal Health Coverage by enabling equitable access to quality health services for their population as outlined in their Essential Health Care Package (EHCP).Over the past three years, CHAI has been partnering with the MoH to scale up delivery of the EHCP across all levels of care.


CHAI is seeking an Associate, Health Service Delivery to support the MoH in the systematic scale-up of EHCP services across the health system. The Associate will work across MoH departments to build and implement an evidence based case study for the scale up of EHCP and  overcome supply chain, budget forecasting, and procurement barriers that can undermine provision of standardized, high-quality care at health facilities.


The Associate must be a highly motivated, entrepreneurial individual with outstanding problem-solving, analytical and communication skills. S/he must be able to function independently and be a thought partner to the team and the MoH. The Associate will be responsible for providing the MOH with analytical support, informed knowledge-based advice and innovative ideas that can be practically implemented as they navigate EHCP-related decisions. This position is based in Mbabane, Swaziland and reports to the CHAI Health Financing Senior Program Manager.


Primary responsibilities will include (but will not be limited to):

  • Support the EHCP office and National Quality Management Program (NQMP) to implement systematic service scale-ups for general service readiness across the country;
  • Support quantitative analysis to understand the resource needs required for EHCP scale up through an evidence based case study for the scale up of high impact Maternal Newborn and Child Health Services (MNCH) services;
  • Cost resource gaps identified by the facility assessment to determine funding gaps and inform budgeting, prioritization and investment discussions on MNCH as the next phase of EHCP scale up;
  • Support central-level suppliers of essential health service inputs (e.g., drugs, equipment, commodities) in addressing relevant supply chain and budget/procurement forecasting operations that facilitate standardized service delivery aligned with scale-up priorities;
  • Liaise with frontline healthcare works and quality assurance teams to identify and address key barriers to standardized service delivery across the health system;
  • Identify and realize cost saving efficiency measures to be taken when scaling up services;
  • Other responsibilities as requested by supervisor.


  • Bachelor’s degree and at least 3-5 years of professional experience in health economics, public health, policy/planning, management consulting, or other relevant private and public health sector experience with leadership experience;
  • Exceptional diplomatic and interpersonal skills, and able to build strong professional relationships with a range of stakeholders in a challenging, multi-cultural environment;
  • Robust problem-solving skills, quantitative and qualitative analytical capabilities;
  • Strong written and oral communication skills, including ability to communicate effectively while addressing a broad-ranged audience;
  • Ability to work independently and effectively in high-pressure, fast-paced environment and handle multiple tasks simultaneously;
  • Potential to take on increasing levels of responsibility and leadership on the team; and
  • High level of proficiency in relevant computer applications, particularly Microsoft Excel, PowerPoint, and Word.



  • Master’s degree in public health, health economics, health management or other relevant field;
  • Experience working on national universal health coverage implementation strategies, health service quality improvement and/or supply chain strengthening initiatives in healthcare settings;
  • Experience in cost analysis or economic evaluation;
  • Experience working in public health and with international organizations; and
  • Familiarity with a broad range of key global health issues, including health systems challenges in developing countries.


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