Program Manager, Laboratory Systems

Full Time
Program (Division)
Country Programs - Country Teams


Founded in 2002, by President William J. Clinton and Ira C. Magaziner, the Clinton Health Access Initiative, Inc. (“CHAI”) is a global health organization committed to saving lives, reducing the burden of disease and strengthening integrated health systems in the developing world. For more information, please visit:


In Zambia, CHAI’s HIV Access program is supporting the Government of Zambia (GRZ) to accelerate the scale up of the national efforts to provide viral load testing to all HIV positive individuals undergoing ART treatment. With the establishment of 2020 "90-90-90" targets, there is a renewed focus on initiating HIV-infected people onto ART as soon as possible, and ensuring they remain on effective treatment to achieve viral suppression - both of which require better access to Early Infant Diagnosis (EID) and Viral Load (VL) testing. Within this context, the Laboratory Program Manager is expected to provide technical expertise, analytical and program planning and implementation rigor to CHAI Zambia’s re-engagement in laboratory services support. The incumbent will lead efforts to accelerate adoption and uptake of innovative, affordable and high-quality viral load diagnostics. S/He will promote Ministry of Health (MOH)/partner coordination and strengthen access to essential HIV testing services such as EID and VL testing; promote sustainable solutions for equipment service and maintenance challenges. In addition, s/he will work to strengthen data management and reporting and expedited results reporting systems. 


CHAI seeks a full-time Laboratory Program Manager, to be based in Lusaka, Zambia. The Laboratory Program Manager will have the opportunity to impact positively the broader HIV-related lab and diagnostics capacity in Zambia to improve systems for patient care and monitoring.


Organizational setting:


The Laboratory Program Manager will work under the direct supervision of the Senior Program Manager HIV/AIDS, Health Financing and Research.


The Laboratory Program Manager will be responsible for the execution and management of the LAB program in Zambia. S/he will be involved in all aspects of program management including planning, budgeting, monitoring & evaluation, knowledge management, qualitative and quantitative analysis, implementation, and reporting. Some of the specific priority areas of responsibility include:


  • Collaborate with the CHAI country and global teams and other key partners to adapt and/or develop strategic and implementation plans to strengthen the HIV laboratory diagnostic services in Zambia
  • Map the national HIV testing landscape and understand key national priorities
  • Assess the necessity and scope for the introduction and scale up of new Viral Load testing technologies based on available capacity and forecasted need
  • Provide assistance in advocacy for introduction of new HIV Viral Load testing technologies with the MOH and other key partners and subsequently obtain government buy-in, including requisite formal approvals for new technology evaluations
  • Liaise with other implementing partners and funding organizations to gain a good understanding of processes and priorities for each, and align on implementation plans, including funding sources and timelines
  • Provide technical assistance in the development and implementation of National HIV Viral Load plans, including logical technology selection, placement decisions, algorithms, policy guidelines, strategic and operational planning for sample and results transportation, costing,  etc.
  • Provide assistance in creation of effective and sustainable training programs, quality assurance programs and data management systems to support accelerated roll-out of new HIV testing technologies
  • Work with MOH laboratory services directorate and partners to drive formal structures for coordination and participate actively in Technical Working Groups (TWGs)
  • Provide assistance in development of technical guidelines, formats, checklists and other requisite monitoring tools in collaboration with MOH and other key partners
  • Work with MOH and partners to roll-out the bundled reagent and service and maintenance model for essential HIV testing equipment/reagents, and develop/implement framework to monitor service provider compliance/ downtimes
  • Develop yearly work plans and budgetary projections to be reviewed and updated regularly
  • Provide timely, concise and thorough written progress and review reports to CHAI internal country and global teams for donor reporting
  • Document processes, best practices and learnings to share with other CHAI country teams, partners and stakeholders
  • Liaise regularly with the Laboratory Country Support Manager to update on progress against the work plan and implementation challenges


  • Bachelor degree in Health Sciences, a Master’s Degree will be an added advantage
  • A minimum of 4 years’ experience in private or public sector enterprise
  • Lab and diagnostics-related experience, either in a programmatic or clinical setting; knowledge of work streams related to EID, CD4, POC, Viral Load, understanding the clinical underpinnings of these programs, and general market dynamics of their respective technology platforms and reagents
  • Experience conceiving, planning and executing programs or projects with verifiable results and little external support
  • Experience collaborating with multiple stakeholders from different sectors and backgrounds
  • Experience developing training materials and/or reports for broad consumption
  • Ability to navigate government processes with multiple influencers, and at negotiating and achieving consensus
  • Strong analytical skills and technical proficiency with MS Excel and PowerPoint
  • Able to adapt to fast-paced and changing environments, both internally and externally


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