• Associate, Access to Medicines

    South Africa
    Full Time
    Program (Division)
    Country Programs - Country Teams
  • Overview

    The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to saving lives and reducing the burden of disease in low-and middle-income countries, while strengthening the capabilities of governments and the private sector in those countries to create and sustain high-quality health systems that can succeed without our assistance. For more information, please visit: http://www.clintonhealthaccess.org


    One of the hallmarks of CHAI is simultaneous and intensive engagement on the demand and supply sides of the market to improve access to essential medicines for patients in developing countries. While CHAI’s Drug Access Team (DAT) works to address supply-side barriers to access and to foster a healthy marketplace to ensure the sustainable supply of essential medicines at lower prices, CHAI’s country teams partner with national governments to strengthen the systems required to deliver treatment – by scaling up and strengthening care and treatment programs and procurement and supply management.


    Summary of position:

    The Associate will be responsible for a range of process improvement and operations management activities in order to successfully deliver high impact system solutions that may span multiple business areas including but not limited to obtaining, analyzing, specifying and/or validating the business requirements in order to identify appropriate solutions and to project manage the design, testing and implementation of new system developments according to the project brief agreed by management and client. The role will involve process management functions that may include data gathering and analysis, best practice research, process mapping, developing and recommending improvement initiatives, developing performance metrics, obtaining stakeholder agreement/partnerships, implementing improvements and monitoring performance against updated standards including partnering with organizations, process owners, external suppliers and management to execute and deliver results.


    • Business analysis (business case, business requirement specification) and project management activities for adhoc solution development in accordance with recognized BA and PM methodologies
    • Review best practice research, existing business practices and system functionality options in order to recommend operations and technology based solutions that are aligned with client policies and standards
    • Analyse data, define requirements, set standards of data collection and visualization in order to support the design of business intelligence tools that meet the needs of the client and external stakeholders
    • Determine process recommendation documents including presentations, process maps, supporting metrics, business requirements and related impact analysis
    • System administration tasks to ensure relevance, accessibility, security of information and usage effectiveness by internal and external stakeholders
    • Review data on a regular basis to ensure trends in performance are improving overall while identifying specific anomalies in the data that require attention
    • Act as a liaison between CHAI, clients and technical system support and development teams to recommend appropriate solutions to business problems impacting supply chain and other relevant business units
    • Engage key stakeholders and external suppliers to obtain support and buy in for process improvement efforts at a national level, ensuring alignment with CHAI/NDoH objectives
    • Provide professional and technical guidance and training to relevant stakeholders when necessary


    • A minimum of a Bachelor’s degree
    • A minimum of 2-3 years professional experience in a private or public sector setting with increasing levels of responsibility and experience
    • Demonstrated ability to multi-task, be effective in high-pressure situations and adapt to fast-paced and changing environments with a strong commitment to excellence, both internally and externally, and with limited structural support
    • Demonstrated ability to work independently on complex projects and solve challenging problems with limited structural or operational support
    • Strategically minded, able to think creatively around long-term programme objectives and the detailed steps necessary to achieve these goals



    • Advanced problem solving, analytical, and quantitative skills, including significant experience working in Excel (modelling) and PowerPoint (analytical skills and proficiency levels will be evaluated during recruiting process)
    • Ability to handle multiple tasks simultaneously, set priorities, and work independently and flexibly with a strong commitment to excellence
    • Demonstrates ability to perform consistently at a high level in unstructured, high-pressure situations
    • Proven experience in developing strong professional relationships with a range of key stakeholders in a challenging, multi-cultural environment
    • Ability to navigate complex organizational processes and favourably influence decision-making in a professional and collaborative manner
    • Excellent verbal, visual and written communication skills
    • English language fluency, both written and verbal



    • Business analyst, management consulting or other relevant private sector experience
    • Experience living and/or working in developing countries
    • South Africa work authorization preferred


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