Clinton Health Access Initiative

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Safety & Security and Operations Coordinator

Safety & Security and Operations Coordinator

United States
Full Time
Business Unit 
Global Operations Team
Additional Location Description 

More information about this job


Founded in 2002, by President William J. Clinton and Ira C. Magaziner, the Clinton Health Access Initiative, Inc. ("CHAI") is a global health organization committed to saving lives, reducing the burden of disease and strengthening integrated health systems in the developing world.


The Safety & Security (S&S) Department works with CHAI staff and leadership to build systems and policies that support staff members' ability to complete programming safely and responds to incidents involving or affecting staff. The Global Operations Team provides support to global, country and operational teams including but not limited to country set up and close out, program expansion, country registrations and overall operational support for countries where there is no CHAI office.


Position Overview

The Safety & Security and Operations Coordinator will be supporting the work of the Regional Support Managers within the S&S Department to improve the delivery of resources and communications related to S&S at CHAI. The Coordinator will be responsible for providing support to all global and operations teams, including day-to-day support and risk mitigation, and will participate in incident response efforts. The Coordinator will also be supporting CHAI's global operational needs, working closely with the Director of Global Operations to develop and implement operations initiatives organization-wide. This multi-faceted position presents a unique opportunity to build relationships within CHAI's operations, country and programming teams and to gain an understanding of the risk management functions within an S&S Department, as well as exposure to the operational needs of an international non-governmental organization.


This position is based in Boston, MA and will report to the Regional Manager, Asia and the Americas on the work stream pertaining to Safety & Security, and report to the Director of Global Operations on the work stream pertaining to Global Operations.


Safety and Security

  • Acts as the primary liaison with all global operations teams
  • Shares responsibilities with Regional Safety and Security Managers for incident response management across all CHAI teams, with specific responsibilities for global teams
  • Identifies, trains and manages S&S liaisons on each global and operations team
  • Provides operational support to the S&S Department, including the day-to-day work planning and execution of team strategies
  • Works closely with Regional Safety and Security Managers and Liaisons to ensure that all department deliverable deadlines are met
  • Advises global team senior leaders on safety and security risk exposure and develops risk mitigation plans to reduce vulnerability
  • Develops and coordinates accurate reporting to be shared as needed with a variety of audiences, including CHAI leadership
  • Manages and tracks incidents and develops all incident reports for CHAI leadership
  • Identifies trends in S&S incidents, and proposes changes to overall departmental strategy
  • Develops and maintains tools to support travelers and staff, including trainings and resources
  • Manages the performance of the TRIPS System and leads initiatives to increase participation in and usefulness of the system; this computer software program aggregates travel itineraries for staff members and allows the organization to identify staff who may be affected by large-scale incidents
  • Leads S&S-related trainings for individual travelers and new hires, including sharing all available internal and external resources
  • Develops and formalizes S&S trainings across the organization
  • Maintains and routinely updates S&S Website


Global Operations:

  • Works closely with the Director of Global Operations to identify operational gaps within the organization and develop projects to address them
  • Supports the Director of Global Operations on operational initiatives, including the ongoing work of the Operations Working Group, and other key organization wide initiatives
  • Actively maintains CHAI's Onboarding Website and partners with Global Human Resources to develop initiatives to continually strengthen the onboarding process
  • Provides logistical support to global, country and program teams to plan and manage meetings
  • As needed, supports the Chief Operating Officer and Vice President of Global Operations
  • Addresses ad hoc staff queries
  • Performs other duties as needed
  • Occasional international travel may be required (<10%)


  • Bachelor's degree; minimum two years of experience in a similar role or capability
  • Ability to be effective in high-pressure situations, handle multiple tasks simultaneously, and set priorities
  • Ability to work with leaders at the highest level of the organization, including providing recommendations that are based on thoughtful and accurate critical analysis and demonstrate sound judgement
  • Practical project management experience, including working with various stakeholders across numerous departments
  • Strong organizational skills, including tracking and supporting multiple work streams for diverse colleagues
  • Ability to work independently while also collaborating on shared work with colleagues
  • Strong writing, editing, research, with excellent attention to detail
  • Ability to communicate effectively with people of varied professional, cultural, and educational backgrounds and under pressure
  • Ability to plan work streams in advance in a detailed manner
  • Strong research skills
  • High levels of proficiency in Microsoft Word, Excel, PowerPoint, and internet applications
  • Strong work ethic, supported by commitment and follow-through
  • Demonstrated interest in international affairs, risk management and /or global development

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