Associate, Health Information, Meso-America

Panama City
Full Time
Program (Division)
Access Programs - Global Malaria


Founded in 2002, by President William J. Clinton and Ira C. Magaziner, the Clinton Health Access Initiative, Inc. (“CHAI”) is a global health organization committed to saving lives, reducing the burden of disease and strengthening integrated health systems in the developing world.

CHAI’s global malaria program provides direct technical and operational support to countries around the globe to strengthen their malaria programs and reduce the burden of this preventable, treatable disease. We support governments to scale up effective interventions forprevention, diagnosis, treatment, and surveillance, with the goals of sustainably reducing the number of malaria-related illnesses and deaths worldwide in the short-term and accelerating progress towards malaria elimination in the long term.


CHAI is seeking a highly motivated individual to work as a Health Information Associate to play a critical role in helping governmental programs in central America improve how they collect and analyze data to improve the efficiency and effectiveness of their efforts to eliminate malaria. S/he will be responsible for working with an array of ministry of health and CHAI staff to build in-country capacity related to the use of information technology. This work will include creating, modifying, and maintaining potentially complex and diverse surveillance platforms; leading national training sessions in technology solutions; and helping staff use and troubleshoot health information systems on an ongoing basis. The Associate will work closely with technology companies, academic partners, the PAHO/WHO, and government technical bodies working on epidemiological surveillance to ensure malaria programs in country have the tools required to monitor and evaluate progress towards elimination.  A successful candidate will need to possess strong communication, organizational and management skills as well as be able to work independently to drive implementation and have deep personal commitment to producing results.  


  • Work with CHAI country associates, regional senior research associate and the country support manager to understand technological requirements for malaria surveillance,including the monitoring of malaria epidemiology and the impact of malaria interventions
  • Develop coherent and technology-appropriate specifications for meeting user requirements
  • Advise on strategies for storing, cleaning and analyzing data and producing automatedreports for more efficient and effective operational response
  • Play a translational role in communicating user requirements and technical specifications to non-technical staff within CHAI management and ministries of health
  • Liaise with and manage software developers to build applications meeting user requirements
  • Design and develop custom data collection forms  as required (e.g. ODK or Survey CTO)
  • Design and develop disease information dashboards as required (including format and content)
  • Help cultivate a culture of data-use within malaria programs by strengthening usage and analysis of data by the malaria program and the quality of data inputs. 
  • Assist with the troubleshooting, installation, and implementation of systems
  • Develop training materials and help train country staff in the use of information technology and support the training of program staff on the system to be used, devices and any otherend-users issues related to IT problems.
In the near term,
  • Support the national malaria program in Haiti to design, operationalize, and roll out an electronic case-based reporting system in DHIS 2
  • Design and integrate a new malaria module into Panama’s national surveillance system.
  • Support connectivity-related issues at various locations in Panama so as to ensure there is no disruption for submitting and accessing data in the malaria program.
  • Work with the malaria program in Honduras to roll out and monitor the use of the newly adopted DHIS2-based malaria surveillance system.
  • Work with the Guatemala NMCP and CHAI's country and technical teams on a day-to-daybasis and be the focal point the communication and managing matters related to a newmalaria surveillance module in Guatemala’s new Integrated Surveillance System. Assist with the implementation of the malaria module by coordinating, supervising and providing therequirements needed to implement the module at all levels.
  • Assist in the surveillance of malaria program data by ensuring accurate data collection,integration from various sources, timely reporting, and display of information via user-friendly interfaces.

This role requires travel to remote regions with limited infrastructure and medical care


  • Bachelor’s degree in Computer Science, Computer Engineering, Software Engineering, Information Technology; Master's degree preferred
  • At least three to five years’ working experience as a business analyst, technical project manager, or in a similar role working closely with stakeholders to define and deliverbusiness requirements for technology initiatives.
  • Proven experience in implementing technology-based solutions with users, preferably for disease surveillance
  • Exceptional written, oral, and interpersonal skills. Experience communicating technical concepts  to non-technical users
  • Understanding of disease surveillance (including surveillance platforms) with knowledge of global health issues; knowledge of common health information management systems suchas DHIS 2 strongly preferred
  • Familiarity with emerging technologies for data collection and reporting (including experience using open source data collection tools like ODK); comfort with developing basic data collection forms and reports preferred
  • Familiarity with emerging technologies for web or mobile application development for data visualization and analysis
  • Experience in data management (including managing databases) and data analysis
  • High levels of proficiency in Access, Microsoft Word, Excel, PowerPoint; Languages: SQL, JavaScript, html
  • Experience working in an international context and/or entrepreneurial environment
  • Ability to think strategically and anticipate future consequences and trends
  • Ability to work well both independently and as part of a multidisciplinary team
  • Strong work ethic, integrity, credibility, and dedication to CHAI’s mission
  • Ability to be effective, calm, and flexible in high-pressure situations, to handle multiple tasks simultaneously and to effectively prioritize
  • Ability to communicate effectively with people of varied professional and cultural backgrounds
  • Proven ability to function in a fast-paced work environment
  • Demonstrated ability to work with a sense of urgency and timeliness 
  • Ability to travel approximately 40-60% of the year
  • Fluency in English and Spanish
  • Any statistical and geospatial analysis experience (R, SAS, STATA, ArcGIS and/or other relevant software);
  • Knowledge of malaria or other global infectious diseases;
  • Experience working and communicating with government officials and multilateral organizations;
  • Experience living or working in Latin America and the Caribbean is a plus


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