Clinton Health Access Initiative

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Senior Associate, mHealth

Senior Associate, mHealth

Full Time
Business Unit 
Access Programs - Laboratory Services
Additional Location Description 

More information about this job


Founded in 2002, by President William J. Clinton and Ira C. Magaziner, the Clinton Health Access Initiative, Inc. (“CHAI”) is a global health organization committed to saving lives, reducing the burden of disease and strengthening integrated health systems in the developing world.


The Laboratory Services Team (LST) is a key source of support for Ministries of Health and CHAI's country teams, and works to address barriers to access and foster a healthy competitive marketplace for essential diagnostic testing. LST plays the lead role in coordinating work globally on access to diagnostics, working closely with diagnostics manufacturers, governments, and multilateral organizations to lower prices, increase access to testing, and accelerate the entry and uptake of new innovative products.


LST has been working closely with CHAI country programs and Ministries of Health to support the use of technology-based solutions as part of a broader package of tools to monitor and improve health services and deliver and has created a team within LST known as “mHealth and Connectivity”. The mission of the mHealth team is to ensure that the technology deployed by CHAI is designed, selected and deployed by stakeholders and countries in a way that maximizes the tools ability to save lives, increase efficiencies in the health system and improve decision making. The mHealth Connectivity team creates mHealth tools and provides connectivity solutions for diagnostic devices and rural clinics. The mHealth Connectivity team supports country teams and local government as the first line of trouble shooting when already connected devices or deployed mHealth tools aren’t functioning properly in the field. The mHealth Connectivity team also engages regularly with volunteers from Cisco, Ericsson and Google and student volunteers from University of Washington, Cornell Tech and Stanford University. The mHealth team has recently begun working more in the hardware space and has designed and launched a device agnostic fragile connectivity solution, known as the “node”, that flexibly allows multiple diagnostic devices to connect reliably despite fluctuating network conditions.


We are currently looking for a Senior Associate, mHealth to join the mHealth team, the position reports directly to the mHealth and Connectivity team lead and will oversee country communication on connectivity deliverables and guide the design and development of the team’s mHealth solutions from concept to handover in collaboration with CHAI country teams. The Senior Associate, mHealth will oversee the maintenance and improvement of existing systems, and document requirements for testing, support and upkeep to ensure ease of solution replication and long term sustainability. Additionally, the Senior Associate, mHealth will assist the mHealth team leader in ensuring in-country project/s objectives are delivered in a timely and efficient manner, as well as work closely with global and local mHealth team programmers to ensure the success of all mHealth and connectivity health systems.



  • Improve connectivity deliverables and develop draft reports with support from supervisor. Deliverables and reporting will include number of facilities with diagnostic devices connected per country, # of patient results transmitted through a mHealth solution, uptime and usage of national dashboards to track indicators and uptime and usage of lab information systems
  • Work with country teams / end users to define technology product requirements for in country system development and then define the implementation plan. Manage communication and expectations throughout development process.
  • Lead design and user experience processes for all team products; serve as the primary end-user advocate.
  • Visit rural locations to understand root causes for system problems, document functional requirements for the development, maintenance and support of mHealth solutions; leverage the solutions for creative problem solving.
  • Oversee technical work of developers to make sure that the quality of the user experience as well as the code is consistently high.
  • Support mHealth team leader with strategy and relationship management with external technology firms, which enable global mHealth work to drive efficiencies across countries..
  • Develop coordination and resource sharing opportunities between countries.
  • Other responsibilites as needed


We are seeking a highly motivated individual with outstanding credentials, management experience, and some exposure and/or strong interest to work with technology-based solutions for health. S/he must be able to function on and with flexibility and have a strong commitment to excellence. CHAI places great value on relevant personal qualities: resourcefulness, responsibility, tenacity, independence, energy, and work ethic. The right candidate will have a strong interest in innovation and technology, with a passion for creative problem solving.

  • Bachelor’s degree with 3-5 years of experience working on new product development in the social enterprise, non-profit, or private sector space.
  • Strengths in strategy development and design; deep understanding of solution development, business models, and market-based innovations strongly preferred.
  • Experience in mobile or technology industry is preferable
  • Experience with DHIS2, ODK, OpenMRS or OpenLMIS
  • Solid understanding with previous work experience in HTML, CSS, Javascript and databases.
  • Excellent written and verbal communication skills, including the ability to prepare and deliver compelling presentations
  • Strong analytical, problem solving, and quantitative skills
  • Ability to think strategically, handle ambiguity and work in a fast-paced, limited-structure, multicultural environment
  • Ability to learn on the job quickly
  • Detail-oriented with strong organization skills
  • Ability to handle multiple work streams simultaneously and work independently
  • High level of proficiency in Microsoft Excel, PowerPoint and Word
  • Ability to travel 75% internationally


  • Experience with Python, RoR, Django or Java
  • Experience living or working abroad, particularly in developing countries
  • Pharmaceutical / healthcare industry experience
  • Experience starting a business or working in a small stage startup
  • Experience working in management consulting, information technology, or similar environment
  • Experience taking an idea from concept to development to large-scale implementation
  • Familiarity with global health issues


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