The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to our mission of saving lives and reducing the burden of disease in low-and middle-income countries. We work at the invitation of governments to support them and the private sector to create and sustain high-quality health systems.

CHAI was founded in 2002 in response to the HIV/AIDS epidemic, with the goal of dramatically reducing the price of life-saving drugs and increasing access to these medicines in the countries with the highest burden of the disease. Over the following two decades, CHAI has expanded its focus. Today, along with HIV, we work with our partners to prevent and treat infectious diseases such as COVID-19, malaria, tuberculosis, and hepatitis. Our work has also expanded into cancer, diabetes, hypertension, and other non-communicable diseases, and we work to accelerate the rollout of lifesaving vaccines, reduce maternal and child mortality, combat chronic malnutrition, and increase access to assistive technology. We are investing in horizontal approaches to strengthen health systems through programs in human resources for health, digital health, and health financing. With each new and innovative program, our strategy is grounded in maximizing sustainable impact at scale, ensuring that governments lead the solutions, that programs are designed to scale nationally, and learnings are shared globally.

At CHAI, our people are our greatest asset, and none of this work would be possible without their talent, time, dedication, and passion for our mission and values. We are a highly diverse team of enthusiastic individuals across 40 countries with a broad range of skill sets and life experiences. CHAI is deeply grounded in the countries we work in, with the majority of our staff based in program countries. Learn more about our exciting work: http://www.clintonhealthaccess.org

CHAI is an Equal Opportunity Employer, and is committed to providing an environment of fairness, and mutual respect where all applicants have access to equal employment opportunities. CHAI values diversity and inclusion, and recognizes that our mission is best advanced by the leadership and contributions of people with diverse experience, backgrounds, and culture.

Program Overview

The Government of Rwanda (GoR) strives to achieve Universal Health Coverage (UHC) by enabling equitable access to quality health services for the population, as outlined in the Fourth Health Sector Strategic Plan (HSSP IV). This commitment has been made against a backdrop of rising health care costs and uncertainty around the future availability of donor funding and calls for improved health sector sustainability. Acknowledging this, the Government aims to employ effective, equitable, efficient, and sustainable health care financing and systems strengthening, emphasizing primary health care as the cornerstone of a strong and sustainable health system.

Position overview

As part of its digital health transformation journey, the Ministry of Health is advancing healthcare service delivery through a growing portfolio of digital health systems, including electronic medical records, health information exchange, digital reporting platforms, insurance and supply chain integrations, and other emerging digital solutions. As these systems scale across all levels of care, the Ministry requires strong product management to ensure they remain aligned with user needs, national strategy, and enterprise architecture.

To support these efforts, CHAI currently seeks an experienced dedicated Product Manager who can guide both the strategic direction and day-to-day product decisions, ensuring each system remains purposeful, well-governed, and continuously improving. The Product Manager, Digital Health Systems will serve as the functional owner of assigned digital products and will be accountable for the value these systems deliver to health workers, facilities, and health system managers. The incumbents will be seconded to the MOH/Digital Office, s/he will report to the Chief Digital Officer and in parallel to the CHAI Digital Health program manager while also working with end users, software developers, implementers, and Ministry of Health and Rwanda Biomedical Centre programs to ensure that digital health solutions are user-centred, interoperable, scalable, and continuously improved over time.

The key functions and deliverables of this role will include:

Product Vision and Roadmap

• Define and maintain a clear product vision for assigned digital health systems.
• Develop and manage the product roadmap, covering planned features, enhancements, and integrations.
• Ensure product priorities are aligned with national digital health strategy, enterprise architecture, and interoperability standards.

Product Backlog Management and Prioritization

• Own and manage the product backlog, ensuring items are clearly defined, refined, and prioritized.
• Write clear user stories with well-defined acceptance criteria.
• Prioritize features and enhancements based on user needs, system impact, and national priorities.
• Ensure development teams have a shared understanding of backlog items before work begins.

Product Development Coordination

• Provide functional leadership and coordination to developers, engineers, and vendors to ensure delivery of prioritized product features in line with the product roadmap.
• Collaborate closely with software developers throughout the development cycle, including sprint planning, sprint reviews, and product demonstrations.
• Provide functional clarification to development teams where required.
• Review completed features against acceptance criteria before sign-off.

User Workflows and Requirements

• Engage clinicians, facility staff, community health workers, and program teams to understand workflows, pain points, and operational needs.
• Translate user needs into structured user stories, workflows, and functional requirements.
• Ensure system design supports end-to-end care delivery and reporting processes.

Testing and User Acceptance

• Lead user acceptance testing (UAT), including development of test scenarios, coordination of testers, and validation of results.
• Approve features for release once acceptance criteria are met.
• Support release planning and field deployment of new features, ensuring proper communication and user readiness.

Release Planning and Implementation Support

• Support system release planning and deployment of new features and system enhancements.
• Work with implementation teams to ensure new features are properly introduced and adopted in the field.
• Monitor system adoption and usage and identify areas requiring improvement or additional support.

Stakeholder Engagement

• Serve as the primary functional focal point for assigned digital health products.
• Coordinate with Ministry departments, districts, health facilities, partners, and vendors.
• Facilitate product reviews, user feedback sessions, and system demonstrations.
• Provide regular progress updates and flag risks or blockers to leadership.

Continuous Improvement

• Collect and document user feedback and system improvement requests.
• Monitor system adoption and usage trends to identify gaps and improvement areas.
• Maintain and evolve the product improvement plan and roadmap over time.

Documentation

• Maintain a complete and up-to-date product documentation suite, including:
  • Product vision, roadmap, and backlog
  • User stories and acceptance criteria
  • Functional requirements and workflow documentation
  • UAT plans and reports
  • Release notes, change requests, and user guides

• Bachelor’s or master’s degree in information systems, Computer Science, Software Engineering, Health Informatics, Business Administration, Public Health, or a related field.
• Minimum 6–8 years of professional experience, with at least three to four (3–4) years working as a Product Manager, Product Owner, or Digital Product Lead in a software development company, health technology company, SaaS company, consulting firm, or digital solutions' environment.
• Proven experience managing digital products across the full product lifecycle, including problem definition, requirements gathering, development, testing, release, and continuous improvement.
• Demonstrated experience working in Agile/Scrum environments, including backlog management, sprint planning, sprint reviews, and release planning.
• Experience in digital health, public health systems, health technology, enterprise software, or B2B SaaS platforms is highly desirable.
• Experience working with government systems or large-scale institutional digital platforms is an added advantage.
• Certification in Product Management, Agile, or Scrum is an added advantage.

Required Skills and Competencies

Product and Agile

• Strong experience in product backlog management, user story writing, and feature prioritization frameworks.
• Solid understanding of Agile/Scrum methodologies and the full software development lifecycle.
• Familiarity with product and collaboration tools such as Jira, Azure DevOps, Trello, Confluence, Notion, Figma, Miro, or similar tools used for product development, user journey mapping, and requirements management.

Digital Health and Interoperability

• Familiarity with digital health platforms and interoperability concepts.
• Understanding system integrations, APIs, and data exchange between systems.
• Understanding health data governance, privacy, and regulatory considerations in digital health environments is an added advantage.

Analysis and Communication

• Strong ability to translate complex operational and clinical workflows into clear functional requirements.
• Excellent stakeholder engagement and facilitation skills across technical and non-technical audiences.
• Strong documentation and report writing skills.
• Ability to manage competing priorities and make sound prioritization decisions in dynamic environments.

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