The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to our mission of saving lives and reducing the burden of disease in low- and middle-income countries. We work at the invitation of governments to support them and the private sector to create and sustain high-quality health systems.

CHAI was founded in 2002 in response to the HIV/AIDS epidemic, with the goal of dramatically reducing the price of life-saving drugs and increasing access to these medicines in the countries with the highest burden of the disease. Over the following two decades, CHAI has expanded its focus. Today, along with HIV, we work with our partners to prevent and treat infectious diseases such as COVID-19, malaria, tuberculosis, and hepatitis. Our work has also expanded into cancer, diabetes, hypertension, and other non-communicable diseases, and we work to accelerate the rollout of lifesaving vaccines, reduce maternal and child mortality, combat chronic malnutrition, and increase access to assistive technology. We are investing in horizontal approaches to strengthen health systems through programs in Primary Health Care, digital health, and sustainable health financing.

At CHAI, our people are our greatest asset, and none of this work would be possible without their talent, time, dedication, and passion for our mission and values. We are a highly diverse team of enthusiastic individuals across 40 countries with a broad range of skillsets and life experiences. CHAI is deeply grounded in the countries we work in, with the majority of our staff based in program countries. Learn more about our exciting work: http://www.clintonhealthaccess.org

CHAI is an Equal Opportunity Employer, and is committed to providing an environment of fairness, and mutual respect where all applicants have access to equal employment opportunities. CHAI values diversity and inclusion and recognizes that our mission is best advanced by the leadership and contributions of people with diverse experience, backgrounds, and culture.

Overview of the Program

CHAI began working in Cambodia in 2005 to help the Ministry of Health (MoH) tackle the rise in HIV by introducing better treatment for adults and children and eliminating mother-to-child transmission. The CHAI Cambodia program has grown rapidly since its inception to manage multiple projects in support of Cambodia’s health system. In addition to HIV, CHAI is now supporting the MoH to tackle the burden of infectious diseases including TB and drug-resistant TB, and hepatitis; save the lives of women and children through improved access to lifesaving reproductive health care and immunizations; and address non-communicable diseases (e.g., diabetes, hypertension, cancer, mental health).

CHAI also operates in China, where the team provides technical support and program coordination across various health initiatives. The Office Coordinator role will provide cross-cutting operational and administrative support to both the Cambodia and China offices, ensuring smooth day-to-day operations across finance, HR, compliance, and administrative functions.

Position Summary

CHAI is seeking a detail-oriented, proactive, and highly organized Operations Coordinator - Admin and HR to support the operational functions of both the Cambodia and China country offices. This position plays a critical cross-country role, providing dedicated administrative and operational support to two country teams — China and Cambodia — ensuring consistency, compliance, and efficiency across both offices. Reporting to the Cambodia Sr. Coordinator for HR and Admin, the Operations Coordinator will be responsible for a broad range of human resources, compliance, and administrative tasks that are critical to the smooth functioning of both teams.

The ideal candidate is a self-starter with strong organizational skills, the ability to manage multiple priorities under tight deadlines, and a commitment to accuracy and compliance. This role requires excellent communication skills and the ability to work collaboratively with internal teams and external stakeholders across different time zones and cultural contexts. The estimated workload is approximately 50% for China and 50% for Cambodia team.

Human Resources Administration (~30%)

• Coordinate end-to-end recruitment processes for Cambodia and China offices, including posting vacancies, managing applicant tracking, screening candidates, scheduling interviews, and preparing offer packages and contracts in coordination with the Senior Coordinator.

• Prepare and process Personnel Action Forms (PAFs), employment contracts, and contract amendments for new hires, extensions, and separations across both country offices.

• Manage onboarding and offboarding processes, including orientation scheduling, IT setup coordination, documentation collection, and exit procedures.

• Maintain staff records and HR compliance documentation, including work permits, visa processing, labor ministry registrations, and staff movement filings required under Cambodian labor law.

• Administer leave management and attendance tracking systems; generate periodic reports and flag discrepancies to the Senior Coordinator.

• Support the annual medical insurance renewal process, including gathering staff data, liaising with providers, and responding to staff inquiries on coverage.

 Contracting, Procurement & Compliance (~40%)

• Support the preparation and processing of consultant contracts, vendor agreements, and subgrant documentation in coordination with the Finance Manager (award management) and Senior Coordinator.

• Conduct procurement processes in accordance with CHAI policy, including preparing purchase requests, obtaining quotations, performing due diligence and Watchdog screening checks, and maintaining complete procurement files.

• Maintain compliance registers and documentation, including fixed asset inventories, vendor records, conflict of interest disclosures, and donor-specific requirements.

• Support internal and external audit and compliance exercises by organizing and producing required documentation.

• Draft and update standard operating procedures for operational processes, flagging opportunities for improved efficiency and consistency to the Senior Coordinator.

• Support grant financial administration by organizing documentation for budget tracking, donor reporting, and grant close-out processes under the Finance Manager’s guidance.

• As assigned, provide administrative support to process financial transactions including expense reports, reimbursements, and advance settlements in accordance with CHAI financial policies, coordinating with the Accountant and Finance Manager.

• Assist with monthly data collection and consolidation of cash requests, under direction from Finance Managers for Cambodia & China.

Administrative Support and Logistics (~30%)

• Coordinate office operations including workspace management, equipment and supplies inventory, IT liaison for troubleshooting, and vendor relationships for office services and maintenance.

• Support logistics for staff travel, events, retreats, and visiting staff or consultants, including travel arrangements, accommodation, and per diem processing.

• Manage vehicle scheduling and coordinate with drivers to ensure efficient support to program teams for field travel.

• Maintain organizational records including org charts, staff contact lists, security guidance documents, and shared calendars for both offices.

• Bachelor’s degree in Business Administration, Public Administration, Human Resources, or a related field.
• Minimum 2–3 years of relevant work experience in operations, HR administration, procurement, or compliance support roles, preferably in an NGO, international development, or global health setting.
• Demonstrated ability to manage multiple concurrent tasks and processes across functional areas, with strong attention to detail and commitment to accuracy.
• Working knowledge of procurement processes, compliance frameworks, or contract administration.
• Experience with HR administration, including recruitment coordination, onboarding, and contract preparation.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and document management platforms such as Box or SharePoint.
• Strong written and verbal communication skills in English and Khmer.
• Demonstrated discretion and ability to handle confidential information with professionalism.
• Ability to work independently and collaboratively across cross-functional teams and across different time zones.

Preferred

• Proficiency in Chinese (Mandarin) is a strong advantage given the cross-country support role.
• Experience supporting audit or compliance exercises, including organizing documentation and maintaining compliance registers.
• Familiarity with donor-funded grant management processes, including budget tracking and financial reporting documentation.
• Experience with expense management and travel booking platforms (e.g. Concur)

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