The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to our mission of saving lives and reducing the burden of disease in low-and middle-income countries. We work at the invitation of governments to support them and the private sector to create and sustain high-quality health systems. 

CHAI was founded in 2002 in response to the HIV/AIDS epidemic, with the goal of dramatically reducing the price of life-saving drugs and increasing access to these medicines in the countries with the highest burden of the disease. Over the following two decades, CHAI has expanded its focus. Today, along with HIV, we work in conjunction with our partners to prevent and treat infectious diseases such as COVID-19, malaria, tuberculosis, and hepatitis. Our work has also expanded into cancer, diabetes, hypertension, and other non-communicable diseases, and we work to accelerate the rollout of lifesaving vaccines, reduce maternal and child mortality, combat chronic malnutrition, and increase access to assistive technology. We are investing in horizontal approaches to strengthen health systems through programs in human resources for health, digital health, and health financing. With each new and innovative program, our strategy is grounded in maximizing sustainable impact at scale, ensuring that governments lead the solutions, that programs are designed to scale nationally, and learnings are shared globally. 

At CHAI, our people are our greatest asset, and none of this work would be possible without their talent, time, dedication, and passion for our mission and values. We are a highly diverse team of enthusiastic individuals across 40 countries with a broad range of skill sets and life experiences. CHAI is deeply grounded in the countries we work in, with the majority of our staff based in program countries. Learn more about our exciting work: http://www.clintonhealthaccess.org.  

CHAI is an Equal Opportunity Employer, and is committed to providing an environment of fairness, and mutual respect where all applicants have access to equal employment opportunities. CHAI values diversity and inclusion, and recognizes that our mission is best advanced by the leadership and contributions of people with diverse experience, backgrounds, and culture. 

Overview of the Role 

CHAI is seeking a highly motivated individual to join CHAI DRC’s NTD team to advance NTD digitization efforts in DRC to improve how NTD data is collected, reported, managed, and used. This work will build on existing government digital platforms (Health Management Information System and Integrated Campaign Digitization), ensuring the integrated systems are user-centred, interoperable, and sustainable. The role will require a blend of technical expertise, project management, and stakeholder engagement to drive impactful changes in a complex, resource-limited setting. Specifically, the Associate will: 

• Design and pilot an operationally feasible and sustainable process for digitizing NTD Mass Drug Administration (MDA) campaigns in one province, leveraging existing governance structures and the Integrated Campaign Digitization DHIS2 platform to drive improvements in data quality and campaign coverage.

• Improve efficiency and quality of planning for MDA campaigns by reviewing and revising existing tools, templates, processes, and registries.

• Strengthen how core NTD data is managed in the DHIS2-based Health Management Information System (HMIS) by revising data collection forms, automated dashboards and reports, and operational workflows.

• Participate in regular technical discussions with government stakeholders (MSPHPS, ANICNS, etc.), NGO partners, and other key stakeholders to build consensus on the best methods for integrating NTD digitization and maintaining digitization long term.

The Associate will spend approximately 80% of their time focused on DRC NTD support, with the remaining 20% supporting regional digital health initiatives on technology adoption and system improvements/harmonization on malaria and NTDs in CHAI-supported countries in Francophone West Africa.

CHAI places great value on relevant personal qualities including resourcefulness, tenacity, independence, patience, humility, strong work ethic, and the ability to integrate locally. The candidate must be able to work independently to drive implementation and have deep personal commitment to producing results, working in urban and rural areas with stakeholders at all levels, including isolated and hard-to-reach operational levels. 

Strategic Planning and Stakeholder Engagement (40%) 

• Engage closely with stakeholders across the DRC Ministry of Health, NTD program, Digital Health Program, in-country partners, and regional/local CHAI teams to define and operationalize a sustainable roadmap for NTD digitization 

• Provide strategic guidance in the design and operationalization of digital tools for NTDs, emphasizing harmonization with existing systems and workflows (e.g., digitized campaign platform, HMIS, etc.), reducing fragmentation, and automating analytics and reports

• Advise on appropriate, sustainable, and cost-effective digitization workflows, balancing data granularity, quality, and use needs with end user capacity and resource constraints

• Continuously and holistically assess bottlenecks and challenges to achieving programmatic objectives at all levels, analyse and propose solutions, and actively work to resolve issues

• Develop sustainability plans for digitized NTD campaigns and general NTD data management, ensuring long-term government ownership and integration into national health systems

Digital Project Management and Implementation (60%) 

• Provide hands-on and end-to-end technical project management support, including, but not limited to, requirements-gathering and documentation, architecture and solution design, platform development, QA and user testing, training and capacity-building, and documentation and SOP development

• Manage technology vendors to ensure the timely and high-quality delivery of system developments that are in line with defined requirements; test developer outputs and provide regular documented feedback on bugs and functionality

• Directly configure platforms (particularly DHIS2) to strengthen forms and dashboards as needed

• Oversee the ongoing tracking and prioritization of software development activities; proactively manage changes in project scope, identify potential challenges and roadblocks, and develop contingency plans

• Develop and execute system roll-out plans for NTD MDA digitization, including device and user set-up, end user training, and implementation monitoring

• Build digital and data capacity of NTD staff by developing supportive documentation and training on end-to-end data management, system administration, and digital operations

• Cultivate a culture of data-driven decision-making by ensuring collected data is transformed into analytics that are automated, action-oriented, and accessible to program staff at all levels 

• Actively identify, troubleshoot, and problem-solve challenges in the design, maintenance, and/or use of digital platforms for effective NTD data reporting, quality, and analysis

• Bachelor’s degree in information systems, epidemiology, public health, computer science, or a related field, though candidates from other industries are open to apply 
• Fluency in French and English; advanced English proficiency may be considered 

• At least three years of experience as a business analyst, product manager, technical project manager, or in a similar role working closely with stakeholders to define and deliver business requirements for technology initiatives 

• Proven experience in planning, designing and implementing technology-based solutions across the full software delivery lifecycle with stakeholders and users, preferably for disease surveillance or campaign management 

• Strong ability to collaborate with and influence diverse stakeholders, including MoH staff, NGO partners, technology companies, and academic partners 

• Experience with digital public goods (such as DHIS2, ODK, or CommCare); advanced knowledge of DHIS2 preferred  

• Exceptional communication skills with people of varied professional and cultural backgrounds, and experience communicating technical concepts to non-technical users 

• Strategic thinker with the ability to anticipate future consequences, challenges, and trends in digital health implementation 

• Ability to work both independently and collaboratively in a fast-paced, multicultural and multidisciplinary team 

• Strong work ethic, adaptability, integrity, and commitment to CHAI’s mission 

• Ability to be effective, calm, and flexible in high-pressure situations, to handle multiple tasks simultaneously and to effectively prioritize 

• Willingness to travel approximately 30% within DRC and occasionally to regional meetings or other countries, as needed

Advantages 

• Experience with common health information management systems and digital global goods (e.g., DHIS2, OpenLMIS, OpenHIM, etc.) 

• Knowledge of interoperability principles and standards (HL7, IHE, FHIR) 

• Experience with data visualization software (Tableau, PowerBI, Superset, etc.) 

• Experience with SQL, Java, Tomcat, Python, and familiarity in interacting with programmatic APIs 

• Familiarity with geospatial data management and global population data sets 

• Linux server management, configuration, administration, and automation 

• Knowledge of malaria, NTDs, or other global infectious diseases 

• Experience living and working in DRC, particularly in health data management and/or digitization

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