The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to our mission of saving lives and reducing the burden of disease in low-and middle-income countries. We work at the invitation of governments to support them and the private sector to create and sustain high-quality health systems.

CHAI was founded in 2002 in response to the HIV/AIDS epidemic, with the goal of dramatically reducing the price of life-saving drugs and increasing access to these medicines in the countries with the highest burden of the disease. Over the following two decades, CHAI has expanded its focus. Today, along with HIV, we work in conjunction with our partners to prevent and treat infectious diseases such as COVID-19, malaria, tuberculosis, and hepatitis. Our work has also expanded into cancer, diabetes, hypertension, and other non-communicable diseases, and we work to accelerate the rollout of lifesaving vaccines, reduce maternal and child mortality, combat chronic malnutrition, and increase access to assistive technology. We are investing in horizontal approaches to strengthen health systems through programs in human resources for health, digital health, and health financing. With each new and innovative program, our strategy is grounded in maximizing sustainable impact at scale, ensuring that governments lead the solutions, that programs are designed to scale nationally, and learnings are shared globally.

At CHAI, our people are our greatest asset, and none of this work would be possible without their talent, time, dedication and passion for our mission and values. We are a highly diverse team of enthusiastic individuals across 40 countries with a broad range of skill sets and life experiences. CHAI is deeply grounded in the countries we work in, with the majority of our staff based in program countries. Learn more about our exciting work: http://www.clintonhealthaccess.org

CHAI is an Equal Opportunity Employer and is committed to providing an environment of fairness, and mutual respect where all applicants have access to equal employment opportunities. CHAI values diversity and inclusion and recognizes that our mission is best advanced by the leadership and contributions of people with diverse experiences, backgrounds, and culture.

Position Overview

CHAI’s Global HR team is undertaking a strategic initiative to improve how HR knowledge and resources are organized, accessed, and maintained across our team. We are seeking a short-term independent contractor to support this effort by assessing our current HR knowledge landscape, identifying gaps, and proposing a more intuitive and sustainable structure for organizing HR documentation and tools.

This is a remote-based, project-focused contract role ideal for someone with experience in knowledge management, HR operations, and systems design.

• Conduct a comprehensive audit of existing HR documentation and knowledge assets across platforms (e.g., Box, SharePoint, CHAI Net).
• Map where information currently resides, assess the structure, and identify redundancies, inconsistencies, and access issues.
• Identify critical information gaps (e.g., missing country-specific employment handbooks, policies, and HR guidance).
• Collaborate with global HR stakeholders to understand needs and priorities for knowledge accessibility and use.
• Design an updated, user-friendly folder structure and organizational system for storing and sharing HR content (primarily in Box).
• Recommend structure/naming conventions and governance standards to support long-term maintenance and ease of use.
• Develop guidance or templates to support consistent documentation practices going forward.

• Proven experience in knowledge management, HR operations, or information architecture.
• Strong organizational and analytical skills, with attention to detail and an eye for usability.
• Experience working with cloud-based file storage and collaboration tools (e.g., Box, SharePoint, Google Drive).
• Understanding of global HR practices and documentation needs across diverse geographies preferred.
• Self-directed and able to manage a short-term project with minimal supervision.
• Excellent communication skills, especially across remote and multicultural teams.

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