The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to our mission of saving lives and reducing the burden of disease in low-and middle-income countries. We work at the invitation of governments to support them and the private sector to create and sustain high-quality health systems.

CHAI was founded in 2002 in response to the HIV/AIDS epidemic, with the goal of dramatically reducing the price of life-saving drugs and increasing access to these medicines in the countries with the highest burden of the disease. Over the following two decades, CHAI has expanded its focus. Today, along with HIV, we work in conjunction with our partners to prevent and treat infectious diseases such as COVID-19, malaria, tuberculosis, and hepatitis. Our work has also expanded into cancer, diabetes, hypertension, and other non-communicable diseases, and we work to accelerate the rollout of lifesaving vaccines, reduce maternal and child mortality, combat chronic malnutrition, and increase access to assistive technology. We are investing in horizontal approaches to strengthen health systems through programs in human resources for health, digital health, and health financing. With each new and innovative program, our strategy is grounded in maximizing sustainable impact at scale, ensuring that governments lead the solutions, that programs are designed to scale nationally, and learnings are shared globally.

At CHAI, our people are our greatest asset, and none of this work would be possible without their talent, time, dedication and passion for our mission and values. We are a highly diverse team of enthusiastic individuals across 40 countries with a broad range of skill sets and life experiences. CHAI is deeply grounded in the countries we work in, with the majority of our staff based in program countries. Learn more about our exciting work: http://www.clintonhealthaccess.org

CHAI is an Equal Opportunity Employer, and is committed to providing an environment of fairness, and mutual respect where all applicants have access to equal employment opportunities. CHAI values diversity and inclusion, and recognizes that our mission is best advanced by the leadership and contributions of people with diverse experience, backgrounds, and culture.

Team Overview

CHAI’s employees currently work in over 30 countries around the world and are supported by both country and global human resources staff. As a part of the Global Human Resources team, the Senior Human Resources Business Partner, Global Teams will serve as a strategic business partner to our country, operational and global program teams to provide a coherent approach to the management of one of CHAI’s most valued assets – our people. This is an exciting time to join CHAI’s Global HR team following the development of a three-year talent strategy roadmap, and to step into a role that will support meaningful, impactful change.

Position Overview

The Senior Human Resources Business Partner, Global Teams proactively assesses and anticipates HR-related needs for a portfolio of CHAI’s Global Program Teams, by communicating and liaising with our Global HR department, staff members and program leadership. The Senior HR Partner, Global Teams builds and manages relationships across a matrixed organization, to deliver value-added service to management and employees that reflects CHAI’s values. Key areas of focus will include compliance, employee relations, relationship management, safeguarding, learning and development, and HR operations support. Further to this, the Senior HR Partner acts as the direct line manager for the HR Partner, Global Teams.

This position will report to the Global HR Director, HR Business Partners. This position is based in the United States with flexibility to be based in a country where CHAI operates, subject to country leadership approval. The travel requirement is anticipated to be 10%.

Employee Relations (25%)

• Advise assigned program leadership and staff on building team morale, increasing productivity and retention, and resolving complex employee relations issues with adept cultural sensitivity.
• Provide guidance on practices that promote effective and harmonious working relationships across CHAI’s diverse matrix, in line with our principles of engagement.
• Handle sensitive matters and intake complaints from employees and others. Plan and execute confidential and legally compliant investigations around employee relations issues as assigned,
• Serve as Focal Point for issues pertaining to CHAI’s Global Code of Conduct and the Prevention of Sexual Exploitation, Abuse & Harassment (PSEAH).
• Facilitate new hire check-ins and conduct exit interviews with assigned global program teams.
• Conduct regular meetings with respective teams, including team leadership, by phone, web application or in person in order to understand and anticipate HR needs.

HR Operations, Compensation & Compliance (25%)

• Provide guidance to assigned program teams on compensation and equity, HR procedure and policy interpretation, host-country compliance, and recruiting and retention strategies.
• Advise assigned program teams on compensation decisions by analyzing internal data and providing recommendations that align with CHAI’s compensation framework.
• Work with other members of CHAI HR to facilitate employment agreements and interpret labor regulations and HR-related legal issues for country offices and international staff, research and interpret overseas labor laws, perform and support HR audits, and support reviews and changes to HR-related manuals and documents.
• Maintain reasonable knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partner with Contracts department and Global Operations team as needed and provide guidance to managers as appropriate on a case by case basis,
• Work with members of Global HR team to complete administrative work related to HR processes including contract renewals, payroll changes, etc. in a timely manner.

Professional Development, Training & Workforce Planning (15%)

• Provide coaching, guidance and communication as needed to program teams on a variety of topics including, but not limited to; staff performance, professional development, giving and receiving feedback, diversity, equity and inclusion, etc.
• Work alongside program teams and Talent Acquisition to provide guidance and input on team restructures, workforce planning and succession planning.
• Proactively identify opportunities to equip team members with resources that support professional development and internal mobility.
• Facilitate training to Global Teams within the portfolio as and when required.

People Management (25%)

• Provide day to day supervisory support to the HR Partner, Global Teams.
• Mentor and develop the HR Partner, Global Teams through personal professional opportunities as well as those which support the Global HR team’s strategic priorities.

Projects & Ad Hoc Responsibilities (10%)

• Complete additional tasks as assigned by the Global HR Director, HR Business Partners based on team bandwidth and needs.
• Lead or support on a variety of recurring and standalone projects in line with the Global HR strategic priorities as assigned.
• Provide ad hoc reporting and analysis based on the needs of the HR team and various global teams.

• Bachelor’s Degree required, preferably in Human Resources, International Business or a related discipline;
• 7+ years of progressive experience in Human Resources;
• Experience working for an international organization is essential. Experience working in the non-profit sector is ideal;
• Working knowledge of multiple human resource disciplines including employee relations, compensation practices, organizational design, talent development, performance management, and federal, state and international employment laws;
• Experience managing others, with remote people management experience ideal;
• Strong ability to build and maintain strong and effective relationships across all levels of the organization;
• Strong conflict management skills;
• Demonstrable experience in resolution of complex employee relation issues;
• Ability to take initiative to identify and anticipate team needs and make recommendations for implementation;
• Ability to work urgently and independently to investigate and solve problems;
• Ability to handle confidential information, regarding all employee related matters;
• Ability to interpret and communicate large quantities of data;
• Strong interpersonal and negotiation skills;
• Ability to effectively envision, develop, and implement new strategies to address complex HR issues;
• Independently manage multiple conflicting priorities;
• Ability to provide good customer service with patience, flexibility and sense of urgency;
• Professional, diplomatic and thoughtful communication skills appropriate for email, web and phone with people from various backgrounds; and
• Strong computer skills: Microsoft Office (Outlook Excel, Word). Experience with HRIS systems, preferably iCIMS, desired.

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