The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to our mission of saving lives and reducing the burden of disease in low-and middle-income countries. We work at the invitation of governments to support them and the private sector to create and sustain high-quality health systems.

CHAI was founded in 2002 in response to the HIV/AIDS epidemic, with the goal of dramatically reducing the price of life-saving drugs and increasing access to these medicines in the countries with the highest burden of the disease. Over the following two decades, CHAI has expanded its focus. Today, along with HIV, we work in conjunction with our partners to prevent and treat infectious diseases such as COVID-19, malaria, tuberculosis, and hepatitis. Our work has also expanded into cancer, diabetes, hypertension, and other non-communicable diseases, and we work to accelerate the rollout of lifesaving vaccines, reduce maternal and child mortality, combat chronic malnutrition, and increase access to assistive technology. We are investing in horizontal approaches to strengthen health systems through programs in human resources for health, digital health, and health financing. With each new and innovative program, our strategy is grounded in maximizing sustainable impact at scale, ensuring that governments lead the solutions, that programs are designed to scale nationally, and learnings are shared globally.

At CHAI, our people are our greatest asset, and none of this work would be possible without their talent, time, dedication and passion for our mission and values. We are a highly diverse team of enthusiastic individuals across 40 countries with a broad range of skill sets and life experiences. CHAI is deeply grounded in the countries we work in, with the majority of our staff based in program countries. Learn more about our exciting work: http://www.clintonhealthaccess.org

CHAI is an Equal Opportunity Employer, and is committed to providing an environment of fairness, and mutual respect where all applicants have access to equal employment opportunities. CHAI values diversity and inclusion, and recognizes that our mission is best advanced by the leadership and contributions of people with diverse experience, backgrounds, and culture.

Program Summary 

Unintended pregnancies and unsafe abortions drive high rates of preventable mortality and morbidity in low- and middle-income countries (LMICs). CHAI aims to ensure that all individuals are empowered to access information, products and services that will meet their sexual and reproductive health needs. We aim to significantly reduce unmet need for modern contraception and the incidence of unsafe abortions in program countries within the next 5 years.  To accomplish our goals, we’re pursuing 3 strategic objectives:

• Scale up access to new and underutilized products to increase choice for women and better meet their needs and preferences.  

• Increase SRH commodity security through global and country supply chain strengthening and improved financing for SRH products.  

• Design and strengthen client-centered service delivery models that will reach key populations with SRH services.  

We pursue global and country-focused market shaping opportunities for SRH products to create an enabling environment for the introduction and scale up of quality-assured products and services in LMICs. At the global level, we are working to ensure that a diversified supplier base can meet demand for key products and ensure commodities are affordable and of high quality. We also coordinate donors and partners around global product strategies. At the country level, CHAI works with governments to steward SRH markets and address market imbalances contributing to unequal access to health commodities and services. We support governments to develop national SRH scale-up plans with clear targets; use data to coordinate partner resources against the plan and achieve targets; strengthen national forecasting and quantification; address supply chain bottlenecks; strengthen health worker capacity building; and strengthen performance management for the health system.  

As CHAI’s programs improve the performance and sustainability of SRH markets it is essential that we document the ways in which program approaches positively impact health outcomes and the health of the SRH market access ecosystem (e.g., through reduced commodity prices, stronger health system capabilities, scale-up of life-saving innovations, etc.). This will enable us to share learning with the ecosystem of partners and foster alignment around highest potential approaches, strategies, and investment priorities.  We anticipate that government-led groups assessing challenges related to access to quality, affordable commodities necessary for favorable health outcomes will benefit from both lessons and tools generated in other countries as well as new cross-cutting, evidence-based guidance and tools that synthesize emerging best practices into easy-to-use resources. As country governments act as stewards of their markets, we will strive to ensure that governments and local partners are able to access and participate in cross-country and global spaces for sharing and learning that meet local preferences and context requirements. 

We therefore strive to facilitate knowledge generation and sharing of program impact and approaches which will contribute towards the sustainable increase of SRH access within the context of a stronger and more equitable SRH market ecosystem. 

The Global SRH (GSRH) Team sits under CHAI’s Women and Newborn Health Cluster and supports the application of global learning and best practices, including around market stewardship and new and lesser-used product introduction and scale-up. The team provides thought-partnership and technical assistance to programs implemented by in-country teams who own our valued relationships with partner governments and who possess critical knowledge of local context and operating conditions.  Underlying our approach is our commitment to achieving sustainable, transformational change at scale by working in a way that strengthens health systems and government capabilities to improve SRH outcomes. 

Position Summary 

This is a new role on the global SRH team for a highly motivated self-starter who is adept at leading through influence and forming/managing matrixed project teams. The manager will be responsible for the acquisition, organization, sharing, and maintenance of CHAI’s global SRMNH programmatic knowledge assets. This role will strengthen and where needed to create systems and processes for programmatic knowledge management, ensuring best practices are followed, and fostering a culture of continuous learning and dialogue. The manager will seek to understand program, workstream and country knowledge and communication needs and implement strategies and work plans to meet these needs. The role will drive knowledge asset production, including through development of global goods and communication outputs. This position will enable CHAI to leverage our collective expertise in SRMNH to influence investment decisions and sector-wide approaches that center the strategies and priorities of country governments.  

The role may have line management responsibilities in the future as global knowledge management, learning and communication needs on the team evolve. The successful candidate will be comfortable translating technical information into easy-to-understand messages and will be able to create compelling, effective visuals and graphics for maximum impact and engagement.  Essential to the success of this role will be the ability to work effectively across a range of stakeholders through building trust-based, collaborative working relationships.  

This position will be a member of the Technical Advisory subgroup within the global SRH team. The manager work in close partnership with global team members, including subject-matter experts and workstream leads.  The global SRH team’s operations subgroup is responsible for ensuring global SRH team members have the tools, resources, and training needed to thrive in their roles. The manager’s role will be complementary but more outward facing, responding to articulated needs and requests for support from CHAI SRH country teams and partners, developing and sharing tools, resources, evidence, learning and communication assets.

Base Location is flexible to countries in which CHAI operates in Africa, subject to country leadership approval and work authorization.

As Knowledge Manager, you will oversee all aspects of program execution, ensuring deliverables are met on time while managing and coaching program staff. You will collaborate with government technical partners to monitor and evaluate progress against objectives, build strong relationships with key stakeholders, and coordinate resources effectively. Additionally, you will lead budget preparation and financial monitoring while identifying new opportunities and best practices to enhance program impact.

Knowledge strategy and management:

• Lead the global SRH team in developing and implementing a knowledge management plan for CHAI’s Women and Newborn Health Cluster 
• As a component of the knowledge management plan, lead the team in setting specific, measurable, achievable, relevant, and time-bound (SMART) goals for dissemination of learning and evidence with targeted audiences and identified dissemination channels (e.g., CHAI social media, conferences, publications). Work collaboratively with others to develop shared goals, objectives, strategies, plans and measures of success. 
• Work with Global SRH Operations to leverage and optimize internal knowledge repositories and databases, (e.g., Box folder systems; CHAI’s global intranet), coordinating with workstream and country support leads 
• Assess the business case for and advise on establishment and/or use of external online knowledge repositories and knowledge sharing and networking platforms in light of CHAI’s SRMNH strategy and program goals  
• Advise on and scope options for desktop publishing or other software that would enhance the quality of knowledge and communication assets; support procurement and use as relevant 
• Ensure that knowledge sharing efforts are demand driven; are additive to existing resources; and responsive to what governments and other stakeholders articulate as felt needs and value added 

Knowledge generation, sharing and communication: 

• Work with subject-matter experts (e.g., global SRH program, workstream and country support leads; country SRH program leads, etc.) to capture and document critical knowledge; review evidence, literature, and program learning to prepare compelling, accessible knowledge products including case studies and success stories, fact sheets, blog posts, webinars 
• Oversee and/or coordinate the creation and dissemination of impactful, compelling, credible and data-informed knowledge and communications materials, including newsletters and digital content for CHAI’s website, social media platforms, and other external digital platforms 
• Help develop and manage editorial calendars for articles or other content development for external publication 
• Distribute knowledge resources through various channels, such as intranet, Microsoft Teams channels, email, and newsletters 
• Build and engage online communities via social media and newsletters, creating visually engaging content, and in accordance with relevant events such as conferences. 
• Promote a culture of knowledge sharing and continuous learning on Women’s and Newborn Health across CHAI teams 
• Scope need for and helping to establish and facilitate internal communities of practice and other internal channels/platforms for knowledge exchange across teams  
• Support the facilitation of knowledge exchange events like internal learning summits and other internal and external global meetings, including through supporting agenda, format, and content development  
• Advise on strategies, approaches and messages to reach a wide variety of audiences including government decision makers, donors, and ecosystem partners 

Other 

• Support business development effort, including by developing materials that support donor scoping and engagement, collaborating with country teams and CHAI’s Business Development team to create compelling materials  
• Provide strategic direction on goals to support CHAI’s strategic partnerships with country governments, donors and partners  
• Support recruitment and inform hiring strategy  

The role will work collaboratively with internal teams to achieve shared goals and will actively contribute to internal team operations and culture-building initiatives such as promoting Diversity, Equity, and Inclusion. It will also require to work across time zones and to travel internationally approximately 4x a year. 

• Bachelor’s degree in a relevant field
• Minimum 5–6 years relevant experience in a knowledge management and learning and/or communications role  
• Knowledge of desktop publishing software  
• Excellent written and oral English communication skills 
• Excellent Microsoft PowerPoint skills 
• Proficient in Microsoft Office, content management systems, and social media platforms 
• Excellent project management skills 
• Skilled storyteller with ability to communicate clearly and effectively 
• Demonstrated ability to manage and foster collaboration within matrixed project teams  
• Experience synthesizing complex information and preparing presentations, manuscripts, reports, and briefs for internal and external audiences  
• Ability to be effective, calm, and flexible in a fast-paced work environment, to handle multiple tasks simultaneously and to effectively prioritize 
• Comfort working with a geographically dispersed team across multiple time zones  
• Respectful of cultural differences. Exceptional diplomatic and interpersonal skills, and an ability to manage challenging multicultural, multi-stakeholder situations to achieve intended results 
• Exceptional attention to detail 
• Self-motivation and comfort working independently with little oversight 
• Strong work ethic, integrity, credibility, and dedication to CHAI’s mission 
• Strong commitment to principles of diversity, equity, and inclusion

Advantages: 

• Experience working in low- and middle-income countries 
• Prior experience in global health

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