Clinton Health Access Initiative

Senior Manager, HAP Operations

United States
Full Time
Program (Division)
Infectious Disease - Global HIV Access Program
Additional Location Description
Preference for a candidate based on EST time zone in the United States.


The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to our mission of saving lives and reducing the burden of disease in low-and middle-income countries. We work at the invitation of governments to support them and the private sector to create and sustain high-quality health systems.

CHAI was founded in 2002 in response to the HIV/AIDS epidemic with the goal of dramatically reducing the price of life-saving drugs and increasing access to these medicines in the countries with the highest burden of the disease. Over the following two decades, CHAI has expanded its focus. Today, along with HIV, we work in conjunction with our partners to prevent and treat infectious diseases such as COVID-19, malaria, tuberculosis, and hepatitis. Our work has also expanded into cancer, diabetes, hypertension, and other non-communicable diseases, and we work to accelerate the rollout of lifesaving vaccines, reduce maternal and child mortality, combat chronic malnutrition, and increase access to assistive technology. We are investing in horizontal approaches to strengthen health systems through programs in human resources for health, digital health, and health financing. With each new and innovative program, our strategy is grounded in maximizing sustainable impact at scale, ensuring that governments lead the solutions, that programs are designed to scale nationally, and learnings are shared globally.

At CHAI, our people are our greatest asset, and none of this work would be possible without their talent, time, dedication and passion for our mission and values. We are a highly diverse team of enthusiastic individuals across 40 countries with a broad range of skillsets and life experiences. CHAI is deeply grounded in the countries we work in, with majority of our staff based in program countries. Learn more about our exciting work:

CHAI is an Equal Opportunity Employer, and is committed to providing an environment of fairness, and mutual respect where all applicants have access to equal employment opportunities. CHAI values diversity and inclusion, and recognizes that our mission is best advanced by the leadership and contributions of people with diverse experience, backgrounds, and culture.


Overview of CHAI’s Global HIV Access Program (HAP):


Since 2002, CHAI has been a leader in expanding and accelerating access to HIV treatment, reducing the cost of drugs and diagnostic tests, and strengthening the capacity of governments to help prevent and diagnose HIV and treat people living with HIV (PLHIV). CHAI’s simultaneous engagement on the supply and demand sides of the market, our end-to-end and holistic support to national HIV programs, and our partnership with affected communities is helping to address barriers that prevent people living in LMICs from accessing the best available treatment and prevention services.

Overview of Position:


This position entails leading the HIV Access Program’s operations, overseeing grant management and reporting for subgrantees, and strategically developing and implementing grant communications. The Senior Manager Operations will play a crucial role in establishing and executing effective systems for CHAI's subcontracting and subgrantee agreements. Reporting directly to the Associate Director, HIV, the Senior Manager will provide support to the Senior Director, HAP, and the Associate Director, Advanced HIV Disease to ensure the effective implementation and monitoring of program and grant operations.


CHAI is seeking an exceptional and highly-motivated individual with a genuine desire to maximize global health outcomes through an operational role. An ideal candidate will be described as:

  • Effective leader – You are able to find a balance between delegation and control when managing a team, giving more junior team members opportunities to learn and grow whilst ensuring high-quality team output
  • Organized and Detail-Oriented – You possess a natural inclination for organizational excellence, ensuring that tasks and projects are meticulously planned and executed. You thrive on maintaining order and structure in your work, allowing you to manage multiple responsibilities efficiently.
  • Strategic Planner – You go beyond the immediate tasks, strategically planning and foreseeing potential challenges. You excel at developing comprehensive plans that encompass different aspects of a project or initiative
  • Adaptable – You exhibit flexibility in adapting to changing priorities and circumstances, efficiently adjusting strategies to meet evolving needs. This adaptability allows you to navigate dynamic environments with ease
  • Effective Coordinator – You demonstrate adept coordination skills, balancing various moving parts within a project or team. Your ability to synchronize efforts and resources contributes to the smooth functioning of operations.
  • Practical – You demonstrate judgment in how you allocate your efforts when balancing multiple priorities, focusing on the most decision-critical aspects, and dynamically changing these priorities in response to changing circumstances
  • Clear Communicator – You effectively convey your ideas and insights in a clear and concise manner. Whether interacting with team members or engaging with stakeholders, your communication skills facilitate understanding and collaboration.
  • Rigorous – You take pride in your work and have high standards for what you produce, creating systems and analysis that can stand up to the scrutiny of internal and external parties.
  • Passionate about Organizational Efficiency – You are not only organized but also passionate about streamlining processes and enhancing organizational efficiency. Your enthusiasm for optimizing workflows contributes to the overall success of the team's objectives.

Candidates must showcase the ability to manage multiple complex workstreams, anticipate risks, and execute mitigation actions. Essential skills include outstanding organizational and project management, excellent communication, diplomacy, leadership, financial management experience, and strong analytical abilities. The ideal candidate will work independently, operate effectively in an environment with ambiguity and uncertainty, demonstrate a commitment to excellence and attention to detail, and exhibit leadership in a multicultural professional setting.


CHAI highly values personal qualities such as being proactive, resourceful, responsible, tenacious, independent, entrepreneurial, and maintaining a strong work ethic. There is no ‘perfect’ candidate for this role. We are seeking dedicated and passionate individuals who want to make a difference in global health outcomes. Whatever your background, if this role excites you, please apply.

The position is eligible for remote work and will be based on the US East Coast. The Senior Manager must be willing to travel domestically and internationally. 


  • Lead grant management and reporting of subgrantees and consortium partners for key HIV treatment and AHD projects.
  • Foster strategic collaborations with consortium partners and external stakeholders to strengthen project goals and facilitate cross-organizational coordination.
  • Support the financial management of CHAI subgrantees ensuring compliance with CHAI and donor requirements.
  • Develop and execute a comprehensive communications strategy for the THRIVE project to increase visibility of the program’s impact.
  • Provide oversight for the production of internal and external communication products, including webinars, presentations, case studies, newsletters, internal briefing documents, and blog posts.
  • Support end-to-end grant and project management for key HIV treatment and AHD grants, including donor engagement, development of grant management processes and systems, and development of reports and project proposals.
  • Supervise a team of 2-3 operations staff responsible for project managing key HIV and AHD grants and managing overall operations for the HAP program.
  • Support the HAP Senior Director and manage certain cross-cutting internal and external initiatives across the HAP Team.
  • Serve as the primary point of contract within the HIV Access Program for coordinating with the CHAI Communications team in the development of external materials and content related to the HIV program.
  • Coordinate and support HAP’s cross-team fundraising and donor engagement strategies, including new donor scoping and project managing proposal development for HIV treatment and AHD and opportunities that cut across HAP.
  • Any other duties as assigned.


  • Bachelor’s degree required, master’s degree preferred
  • Minimum of 6 years of relevant work experience in grant and operational management roles
  • Previous experience in grant management, proposal writing, and administration, preferably within the non-profit or NGO sector
  • Strong commitment to CHAI’s values and mission
  • High emotional intelligence, patience, and thoughtfulness even in high-pressure, stressful situations
  • Proficient in using office software such as MS Office (Word, Excel, PowerPoint) and familiarity with database management systems
  • Entrepreneurial mindset, including ability to work independently, self-motivate, and propose and implement new ideas


  • Familiarity and experience in global health sector, particularly HIV/AIDS
  • Experience living and/or working in developing countries

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