Clinton Health Access Initiative

Coordinator, Global HR

United States
Full Time
Program (Division)
Human Resources
Additional Location Description
This role is flexible to be based in a CHAI program country, pending leadership approval.


The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to our mission of saving lives and reducing the burden of disease in low-and middle-income countries. We work at the invitation of governments to support them and the private sector to create and sustain high-quality health systems.

CHAI was founded in 2002 in response to the HIV/AIDS epidemic with the goal of dramatically reducing the price of life-saving drugs and increasing access to these medicines in the countries with the highest burden of the disease. Over the following two decades, CHAI has expanded its focus. Today, along with HIV, we work in conjunction with our partners to prevent and treat infectious diseases such as COVID-19, malaria, tuberculosis, and hepatitis. Our work has also expanded into cancer, diabetes, hypertension, and other non-communicable diseases, and we work to accelerate the rollout of lifesaving vaccines, reduce maternal and child mortality, combat chronic malnutrition, and increase access to assistive technology. We are investing in horizontal approaches to strengthen health systems through programs in human resources for health, digital health, and health financing. With each new and innovative program, our strategy is grounded in maximizing sustainable impact at scale, ensuring that governments lead the solutions, that programs are designed to scale nationally, and learnings are shared globally.

At CHAI, our people are our greatest asset, and none of this work would be possible without their talent, time, dedication and passion for our mission and values. We are a highly diverse team of enthusiastic individuals across 40 countries with a broad range of skillsets and life experiences. CHAI is deeply grounded in the countries we work in, with majority of our staff based in program countries. Learn more about our exciting work:

CHAI is an Equal Opportunity Employer, and is committed to providing an environment of fairness, and mutual respect where all applicants have access to equal employment opportunities. CHAI values diversity and inclusion, and recognizes that our mission is best advanced by the leadership and contributions of people with diverse experience, backgrounds, and culture.


Overview of Role:


CHAI’s employees currently work in over 35 countries around the world and are supported by both country and global human resources partners. CHAI’s Global HR team follows a regional model, with many team members sitting in program country offices. We are currently seeking a detail-oriented and highly organized Human Resources Coordinator to support our teams across the globe. The ideal candidate will possess a meticulous eye for detail, ensuring accuracy and precision in all tasks. Demonstrated organizational skills are essential, as this role involves managing and prioritizing multiple responsibilities efficiently.  Successful applicants will be self-motivated and humble, with experience or interest in supporting employees across varying countries and cultures. They will support the day-to-day operations of HR and often be the first point of contact for staff and managers seeking guidance from HR.

The base location for this role is flexible to the countries where CHAI operates, subject to country leadership approval.


  • Work with various country team offices to manage payroll deadlines and process bi-weekly and monthly payroll submissions
  • Facilitate the employee life cycle - onboarding new hires, conducting onboarding calls, assist in termination process, including sending exit letters and exit surveys, and coordinating with HR Partners on any sensitive issues and entering and maintaining data in HRIS
  • Enter data on new hires, changes and terminations into HRIS and ensure employee documents are saved appropriately
  • Communicate with benefits vendors and enter data into online benefits systems regarding new hire enrollments, changes and terminations
  • Work closely with HR Manager of Benefits and Compliance to support employees and managers with benefits questions and assist with escalated claims issues
  • Monitor shared Human Resources email account and field incoming questions related to onboarding, benefits, and general HR issues
  • Actively monitor contract end dates and issue contract renewals when needed
  • Assist with audits - conduct weekly internal audits and coordinate with the Finance department to provide documents and information for internal and external audits
  • Assist employees with employment verifications and visa letters
  • Provide ad-hoc data & project support, including reporting from the HRIS and other administrative support to Human Resources staff as needed
  • Work closely with Country Teams to understand in-country processes and needs and bring in-country perspective to Global HR team to inform process improvements
  • Work with the Expenses and Payroll department to process reimbursements and pay invoices
  • Support special projects related to compliance and operational efficiency, as well as other projects as assigned by supervisor


  • Bachelor’s Degree or equivalent, plus 1-3 years work experience; or equivalent total work experience
  • Ability to work independently and with a high level of accuracy, initiative, organization and self-motivation
  • Ability to function in a fast-paced work environment across several time zones and across cultures
  • Strong interpersonal skills including excellent written and oral communication
  • Keen attention to professional email etiquette, especially regarding the transmission of sensitive data
  • Extreme attention to detail and demonstrated organizational skills
  • Demonstrated ability to work with a sense of urgency and timeliness
  • Proficiency with Microsoft Office Suite; strong Excel skills preferred


  • Fluency in spoken and written French
  • Experience with HRIS or SQL database 

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