The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to our mission of saving lives and reducing the burden of disease in low-and middle-income countries. We work at the invitation of governments to support them and the private sector to create and sustain high-quality health systems. 

CHAI was founded in 2002 in response to the HIV/AIDS epidemic with the goal of dramatically reducing the price of life-saving drugs and increasing access to these medicines in the countries with the highest burden of the disease. Over the following two decades, CHAI has expanded its focus. Today, along with HIV, we work in conjunction with our partners to prevent and treat infectious diseases such as COVID-19, malaria, tuberculosis, and hepatitis. Our work has also expanded into cancer, diabetes, hypertension, and other non-communicable diseases, and we work to accelerate the rollout of lifesaving vaccines, reduce maternal and child mortality, combat chronic malnutrition, and increase access to assistive technology. We are investing in horizontal approaches to strengthen health systems through programs in human resources for health, digital health, and health financing. With each new and innovative program, our strategy is grounded in maximizing sustainable impact at scale, ensuring that governments lead the solutions, that programs are designed to scale nationally, and learnings are shared globally.  

At CHAI, our people are our greatest asset, and none of this work would be possible without their talent, time, dedication and passion for our mission and values. We are a highly diverse team of enthusiastic individuals across 40 countries with a broad range of skillsets and life experiences. CHAI is deeply grounded in the countries we work in, with majority of our staff based in program countries. Learn more about our exciting work: http://www.clintonhealthaccess.org. 

CHAI is an Equal Opportunity Employer, and is committed to providing an environment of fairness, and mutual respect where all applicants have access to equal employment opportunities. CHAI values diversity and inclusion, and recognizes that our mission is best advanced by the leadership and contributions of people with diverse experience, backgrounds, and culture.

Position Overview

CHAI’s Global Operation Team works to improve  operational efficiency, compliance with regulatory obligations and effective communication across teams to enable CHAI to achieve operational excellence and meet its programmatic goals.

The Global Operations Team is seeking a Global Operations Coordinator to be hired immediately. The Coordinator will report to the Associate Director, Global Operations and also support the Senior Associate, Global Operations. The Coordinator will also work closely with staff across all levels of the organization, including Boston-based functional teams (Finance, Human Resources, etc.) and staff based in country. The Coordinator will be expected to work with members of CHAI Leadership.  

Corporate Governance Support

• Spearhead updates to local/foreign entity board of directors as a result of personnel changes. This includes facilitation of signatures according to established protocol and interfacing with executive level CHAI staff over email and in-person.
• Solicit notarizations and apostille/legalizations on document(s) as requested.
• Review of legal invoices received from third parties. Where the Coordinator deems that costs are appropriate, the Coordinator will solicit approval from the budget owner and prepare/submit payment requests.
• Work independently to prepare and submit CHAI’s domestic solicitation of funds registration renewals. This will require familiarity with CHAI’s IRS 990 and audited financials.
• Fastidious management of Global Operations Team’ cloud-based files according to a rubric on file naming, folder creation, etc.
• Miscellaneous administrative duties directly related to registrations and local entity compliance support e.g., the preparation of shipping requests, facilitation of signature requests, original document storage, etc.

Corporate Insurance Support

• Support Global Operations team with annual renewal process of CHAI corporate insurances. This includes but is not limited to liaising with CHAI teams to fill out insurance renewal applications.
• Maintain and track global and in-country insurance policies.
• Work with team to create and execute a project plan for procurement of new policies, insurance renewals, and ad hoc insurance needs.

Meeting Coordination and Planning

• Plan and execute logistics for internal meetings or external conferences at international locations.
• Work with Safety & Security Team to understand safety & security risks of meeting location and appropriately communicate to attendees
• Execute meeting logistics including collecting participant flight information and arranging on-the-ground transportation, on-site support, Internet, AV needs, scheduling and all other related needs.

Act as Resource for Meeting Coordination Across CHAI

• Manage Meeting Coordination Resources Suite including the information and guidance for meeting planning process, rules, and expectations
• Liaise with all coordinators planning meetings to ensure proper procedures are followed for all CHAI meetings; routinely share best practices with coordinators and host biannual training/information sessions

Support Internal Communications

• Manage the Global Events Calendar; liaise with teams to collect important organizational dates and information to include in calendar and resources suite, including large organizational meetings, orientations, workshops, conferences, team meetings, relevant external conferences, etc.
• Regularly update tools and resources for information sharingWork with teams to help create portals for team information

• Bachelor’s degree plus 2-4 years minimum experience in a full-time capacity.
• High level corporate administrative experience preferred.
• Detail-oriented with demonstrated ability to manage complex projects involving multiple stakeholders at one time; commitment to using established organizational principles to ensure that all tasks are completed, both large and small.
• Ability to communicate effectively with people of varied professional and cultural backgrounds.
• Keen attention to professional email etiquette, especially with regard to the transmission of sensitive data.
• Highly motivated to seek out resolutions, work independently and self-motivate with limited oversight from manager.
• High proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Proficiency with Smartsheet and Box a plus
• Willingness to travel.

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