The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to our mission of saving lives and reducing the burden of disease in low-and middle-income countries. We work at the invitation of governments to support them and the private sector to create and sustain high-quality health systems.

CHAI was founded in 2002 in response to the HIV/AIDS epidemic with the goal of dramatically reducing the price of life-saving drugs and increasing access to these medicines in the countries with the highest burden of the disease. Over the following two decades, CHAI has expanded its focus. Today, along with HIV, we work in conjunction with our partners to prevent and treat infectious diseases such as COVID-19, malaria, tuberculosis, and hepatitis. Our work has also expanded into cancer, diabetes, hypertension, and other non-communicable diseases, and we work to accelerate the rollout of lifesaving vaccines, reduce maternal and child mortality, combat chronic malnutrition, and increase access to assistive technology. We are investing in horizontal approaches to strengthen health systems through programs in human resources for health, digital health, and health financing. With each new and innovative program, our strategy is grounded in maximizing sustainable impact at scale, ensuring that governments lead the solutions, that programs are designed to scale nationally, and learnings are shared globally.

At CHAI, our people are our greatest asset, and none of this work would be possible without their talent, time, dedication and passion for our mission and values. We are a highly diverse team of enthusiastic individuals across 40 countries with a broad range of skillsets and life experiences. CHAI is deeply grounded in the countries we work in, with majority of our staff based in program countries. Learn more about our exciting work: http://www.clintonhealthaccess.org

CHAI is an Equal Opportunity Employer, and is committed to providing an environment of fairness, and mutual respect where all applicants have access to equal employment opportunities. CHAI values diversity and inclusion, and recognizes that our mission is best advanced by the leadership and contributions of people with diverse experience, backgrounds, and culture.

Context of Program:

CHAI staff embedded within Ministries of Health (MOHs) work with Digital Health Units, Departments of Information Systems, and individual disease programs to apply technology effectively to catalyze government public health goals. This includes the design and development of fit-for-purpose and scalable digital products, scaling and institutionalizing technologies, and creating an enabling digital ecosystem within and outside of the MOH. CHAI’s goal is to ensure strong and capable MOH programs that have the knowledge, systems, and organizational abilities to efficiently achieve their goals.

Overview of Role:

CHAI is seeking a driven and highly motivated individual to drive digital transformation work in Burkina Faso. The individual will work closely with internal teams and external partners to provide technical leadership and help the Burkina government to ensure the appropriate capacity, systems, and governance required to maintain and sustain digital systems is in place. The individual will provide strategic input and operationalize thoughtful digital health strategies, budgets, and policies; lead and support training sessions related to the management, maintenance, and governance of technology solutions; and support the procurement and management of digital infrastructure. 

In the short and medium term, the position will be focused on supporting the existing CHAI digital health projects in Burkina Faso, including: (i) the pilot and scale up of the Health Facility financial management tool, (ii) the improvement to the One Plan, One Budget, One report tailored platform, (iii) the roll out, maintenance and utilization of the Malaria Data Repository, (iv) the implementation of a health georegistry, and (v) malaria stock monitoring tool. In addition, the candidate will support new projects, including the development of a platform for visualization of NTD data; and also for campaign digitalization (for NTD and malaria).

A successful candidate will need to possess very strong communication, organizational, and project management skills. They must exhibit a passion for results, a commitment to excellence, and the capacity to facilitate multi-stakeholder and strategic discussions. CHAI places great value on the following qualities in its staff: resourcefulness, responsibility, patience, humility, independence, and work ethic.

Scoping and Strategic Leadership (20%)

• Lead scoping activities on digital transformation for public health in Burkina Faso. Work closely with CHAI teams, governments, and external organizations to identify and document challenges, use cases, and existing efforts around digital health strategies, foundational systems and applications, standards and policies, infrastructure, and workforce strengthening.
• Build and maintain a strong relationship with the MOH, being a day-to-day strategic and operational partner for them, and working with them on a more coordinated and effective digital health environment.
• Refine, document, and guide CHAI’s approach to working with governments on digital transformation
• Support the development of Burkina strategies, roadmaps, and costed workplans for digital health. Work with CHAI teams and governments to cost strategies, identify and prioritize resource gaps, and develop new funding proposals with and for national governments.

Implementation and maintenance of digital solutions (50%)

• Scope and advise on systems and processes for device management, user support, geo-registries, and other foundational systems for health programs.
• Elaborate and document coherent, context-appropriate, and technology-appropriate requirements in partnership with government programs, end users and CHAI staff, co-designing solutions with users where applicable.
• Work with external developers to communicate requirement needs and priorities; test developer outputs and provide regular feedback on bugs and functionality to ensure solutions are being developed according to specifications; oversee developers and make sure deadlines are met.
• Work with MOH on operational, technical, and financial sustainability of all systems from the beginning, ensuring a strong transition and institutionalization of systems.
• Support technical set up and configuration, user testing, training, supervision, monitoring, issue escalation, and transition of systems.
• Develop manuals, SOPs, and training materials to support implementation; help train country and MOH program staff in the use of information technology.
• Help cultivate a culture of data-use within MOHs by supporting CHAI country teams to monitor and strengthen the quality of data inputs, refine analytical outputs, and develop context-appropriate strategies to strengthen the usage and analysis of data by MOH programs.

Technical Support (20%)

• Assist in the configuration of data collection, management, reporting, and analysis tools as needed (both mobile and web-based). Update and thoroughly test tool set ups, including updates to users, organization units, data elements, indicators, data collection forms, and dashboards based on requirements and feedback from end users.
• Provide ad-hoc support to teams, particularly with data management and visualization.

Knowledge Management (10%)

• Ensure up-to-date documentation is in place to support roll out and maintenance of digital products.
• Develop resources, guidelines, and other material to guide and share lessons across teams.
• Document lessons learned on technical products for CHAI-wide or global sharing.

• Bachelor’s degree in information systems, computer science, business, health sciences, public policy, or related field
• At least 4 years’ working experience with increasing levels of responsibility and leadership in management consulting, business analysis, technical project management, product management, or in a similar role
• Proven experience in planning, designing and implementing technology-based solutions across the full software delivery lifecycle with stakeholders and users
• Knowledge of common health information management systems and digital global goods (e.g., DHIS2, OpenLMIS, OpenSRP, CommCare)
• Exceptional written and oral communication skills; ability and experience communicating effectively with people of varied professional and cultural backgrounds
• Experience living or working in resource-limited contexts
• Demonstrated excellent analytical, strategic, and problem solving skills
• Ability to work well both independently and as part of a multidisciplinary team
• Strong work ethic, integrity, credibility, and dedication to CHAI’s mission
• High levels of proficiency in Microsoft PowerPoint, Excel, and Word
• Ability and willingness to travel approximately 30-40% of the year
• Speak and write fluently in both French and English

Advantages:

• Master’s degree in information systems, business, public policy, or related field
• Experience working and communicating with government officials, multilateral organizations, or development donors
• Experience working on integration of information management systems
• Experience with system administration, server set up and hardware management
• Understanding of interoperability principles and standards (HL7, IHE, FHIR)
• Visualization software experience (Tableau, PowerBI)
• Software languages: SQL, JavaScript, html
• Experience in defining and measuring performance of digital products
• Experience or knowledge of health finance, public finance, or finance for development

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