The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to saving lives and reducing the burden of disease in low-and middle-income countries, while strengthening the capabilities of governments and the private sector in those countries to create and sustain high-quality health systems that can succeed without our assistance. For more information, please visit: http://www.clintonhealthaccess.org.

CHAI is an Equal Opportunity Employer, and is committed to providing an environment of fairness, and mutual respect where all applicants have access to equal employment opportunities. CHAI values diversity and inclusion, and recognizes that our mission is best advanced by the leadership and contributions of people with diverse experience, backgrounds, and culture.

CHAI’s global malaria and neglected tropical disease (NTD) program provides direct technical and operational support to countries around the globe to strengthen their programs and reduce the burden of preventable, treatable diseases. We support governments to scale up effective interventions for prevention, diagnosis, treatment, and surveillance, with the goals of sustainably reducing the number of illnesses and deaths worldwide in the short-term and accelerating progress towards elimination of malaria and NTDs in the long term.

Overview of Role:

Despite half the world being at risk for malaria and billions of dollars spend on malaria each year, few malaria programs around have ability to track basic financial and workplan indicators in real time. The result is sometimes critical payments and activities are late, or donor funding is never spent at all. CHAI is partnering with governments, partners, and donors to tackle this problem, and this role would be at the vanguard of those efforts.

To this end, CHAI is seeking a highly motivated individual to help government malaria programs across the world improve how they collect, report, analyze, and use programmatic and financial data, with a goal of transforming the use of this data for strategic and operational decision-making and ultimately improving programs’ efficiency and effectiveness at malaria burden reduction.

CHAI’s approach recognizes that management solutions are not one-size-fits-all and instead emphasizes understanding problems and the pre-existing environment that programs operate in, and then thinking innovatively and collaboratively to introduce new or adjust existing processes, tools, or structures tailored to those problems and those environments.

Therefore, strong communication, organizational, and management skills will be critical, as well as the ability to work independently with a deep personal commitment to producing results. A strong grasp of the technologies, tools, and processes currently available and how they are used in different industries will be helpful. Comfort and familiarity with developing process flows to visualize the status quo and envision ideal information flows, and then communicate these ideas clearly to technology developers, will be vitally important for this role.

This role will join a diverse, entrepreneurial, and close-knit team, and will have the opportunity to own and grow this initiative across multiple countries. This role will provide support to countries in Sub-Saharan Africa (e.g. Mozambique, Zimbabwe, Burkina Faso, Benin, Democratic Republic of the Congo), Southeast Asia (e.g. Cambodia, Laos), and Central America (e.g. Panama, Guatemala or Honduras), with travel as needed to these regions.

Working closely with CHAI teams, country governments, and partners:

• Landscape review: develop a deep understanding of industry-leading program/project management, financial/accounting, and business operations technology- and process-based solutions, including how they can be deployed and utilized in malaria program settings.
• Identify gaps: scope and identify malaria programs that could benefit from improvements to their existing processes, tools, and structures for managing and utilizing programmatic and financial data.
• Country-specific scoping: understand and document the context and perspective of government programs facing challenges and their critical needs.
• Offer solutions: propose feasible, tailored, and actionable solutions to improve programs’ ability to track and manage implementation of their programmatic and financial plans. This may include improvements to management structures, processes, or technologies.
• Detail specifications and requirements: define project scope, select appropriate technology, and define requirements, specifications, process and data flows, and end users.
• Configuration: select, liaise with, and manage sub-contractors (system implementers or software developers) as needed to build and/or configure tools according to the defined requirements and timelines.
• Change management: Develop training materials and help train program staff in the use of introduced solutions as well as establish best practice SOPs for day-to-day use of these solutions.
• Advocacy: Support the development of proposals and funding requests as needed to expand the reach of this to new geographies or intensify support where needed.

• At least 3 years’ work experience as a systems analyst, business analyst, technical project manager, account manager, software engineer, or management consultant
• Experience planning, designing, and implementing technology-based solutions across the full software delivery lifecycle (scoping, requirements gathering and elaboration, development management, training and implementation support, maintenance phases) with stakeholders/users
• Experience with financial/accounting, procurement, project/program management, and/or business operations systems, tools, or platforms
• Strong diplomatic and interpersonal skills, including the ability to build relationships in a challenging multicultural environment; to communicate effectively with people of varied professional and cultural backgrounds; and to articulate technical concepts to non-technical audiences
• Ability to create compelling, logical presentations and reports using PowerPoint, Word, etc.
• Experience in a demanding, results-oriented environment delivering business requirements for technology initiatives, or in a similar role identifying and solving complex systems challenges
• Ability to work independently in remote and unstructured settings; be effective, calm, and flexible in high-pressure situations, handling multiple tasks simultaneously and effectively prioritizing
• Ability to think strategically and anticipate future consequences and trends
• Ability to adapt to new environments and challenges
• Willingness to travel internationally (~30% time)

Advantages:

• Experience in data management and data analysis
• Knowledge of dashboard development tools (Metabase, PowerBI and/or other relevant software)
• Experience living or working in resource-limited countries
• Experience working with governments or international NGOs
• Professional-level proficiency in Portuguese or French
• Knowledge of malaria, other global infectious diseases, or public health challenges
• Advanced degree in Computer Science, Information Science, Business, Policy, Public Health, International Development, Commerce, Accounting, or relevant field

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