Clinton Health Access Initiative

Junior HR Partner, Southern Africa

South Africa
Full Time
Program (Division)
Human Resources


The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to our mission of saving lives and reducing the burden of disease in low-and middle-income countries. We work at the invitation of governments to support them and the private sector to create and sustain high-quality health systems. 


CHAI was founded in 2002 in response to the HIV/AIDS epidemic with the goal of dramatically reducing the price of life-saving drugs and increasing access to these medicines in the countries with the highest burden of the disease. Over the following two decades, CHAI has expanded its focus. Today, along with HIV, we work in conjunction with our partners to prevent and treat infectious diseases such as COVID-19, malaria, tuberculosis, and hepatitis. Our work has also expanded into cancer, diabetes, hypertension, and other non-communicable diseases, and we work to accelerate the rollout of lifesaving vaccines, reduce maternal and child mortality, combat chronic malnutrition, and increase access to assistive technology. We are investing in horizontal approaches to strengthen health systems through programs in human resources for health, digital health, and health financing. With each new and innovative program, our strategy is grounded in maximizing sustainable impact at scale, ensuring that governments lead the solutions, that programs are designed to scale nationally, and learnings are shared globally.  


At CHAI, our people are our greatest asset, and none of this work would be possible without their talent, time, dedication and passion for our mission and values. We are a highly diverse team of enthusiastic individuals across 40 countries with a broad range of skillsets and life experiences. CHAI is deeply grounded in the countries we work in, with majority of our staff based in program countries. Learn more about our exciting work:


CHAI is an Equal Opportunity Employer, and is committed to providing an environment of fairness, and mutual respect where all applicants have access to equal employment opportunities. CHAI values diversity and inclusion, and recognizes that our mission is best advanced by the leadership and contributions of people with diverse experience, backgrounds, and culture.


Team Overview

CHAI’s employees currently work in over 30 countries around the world and are supported by both country and global human resources staff. As a part of the Global Human Resources team, the Junior HR Partner, Global Teams will serve as a knowledgeable and trustworthy business partner to our country, operational and global program teams to provide a coherent approach to the management of one of CHAI’s most valued assets – our people. This involves employing people, developing their capacities, and compensating their services in line with their roles and CHAI’s organizational requirements.


Position Overview


The Junior HR Partner, Southern Africa proactively assesses and anticipates HR-related needs, by communicating and liaising with our Global HR department, CHAI staff members and program leadership. The Junior HR Partner, Southern Africa builds and manages relationships across a matrixed organization, to deliver value-added service to management and employees that reflects CHAI’s values. Key areas of focus will include employee relations, relationship management, safeguarding, training and development, and HR operations support. This is an opportunity to provide HR support and partnership to a portfolio of teams working internationally to achieve CHAI’s life-saving mission.

With leadership approval, this position can be based in one of Southern Africa countries where CHAI operates with a strong preference for South Africa. This position requires up to 10% international travel per year.


Employee Relations (40%)

• Advise assigned Country leadership and staff on building team morale, increasing productivity and retention, and resolving complex employee relations issues with adept cultural sensitivity.
• Provide guidance on practices that promote effective and harmonious working relationships across CHAI’s diverse matrix, in line with our principles of engagement.
• Handle sensitive matters and intake complaints from employees and others based on the guidance and direction of their supervisor. Support the execution of confidential investigations, as assigned, of alleged harassment, bullying, discrimination, abuse and exploitation, and other misconduct. Contribute to the writing of investigative reports for Global HR leadership and summaries for CHAI leadership.
• Under the guidance of their supervisor, serve as Focal Point for issues pertaining to CHAI’s Global Code of Conduct and the Prevention of Sexual Exploitation, Abuse & Harassment (PSEAH).

HR Operations & Compliance (30%)


• Provide guidance to assigned country teams on compensation and equity, HR procedure and policy interpretation, host-country compliance, and recruiting and retention strategies.
• Advise assigned countryteams on compensation decisions by analyzing internal data and providing recommendations that align with CHAI’s compensation framework.
• Work with other members of CHAI HR to facilitate employment agreements and interpret labor regulations and HR-related legal issues for country offices and international staff, research and interpret overseas labor laws, perform and support HR audits, and support reviews and changes to HR-related manuals and documents.
• Anticipate and proactively research legal requirements related to day-to-day management of employees, to help reduce legal risks and ensure regulatory compliance. Partner with Contracts department and Global Operations team as needed and provide guidance to managers as appropriate on a case by case basis,
• Work with members of Global HR team to complete administrative work related to HR processes including contract renewals, payroll changes, etc. in a timely manner.

Professional Development, Training & Workforce Planning (20%)


• Deliver learning and development activities to promote a respectful workplace, talent development, management skills, and other capacity-building needs in line with CHAI’s approach to on-the-job learning.
• Provide coaching, guidance and communication as needed to program teams on a variety of topics including, but not limited to; staff performance, professional development, giving and receiving feedback, diversity, equity and inclusion, etc.
• Work alongside country teams and Talent Acquisition to provide input on team restructures, workforce planning and succession planning.
• Identify training needs for assigned global program teams and individual manager needs.
• Proactively identify opportunities to equip team members with resources that support professional development and internal mobility.

Projects & Other HR Work (10%)

• Lead or support on a variety of recurring and standalone projects in line with the Global HR strategic priorities.
• Provide ad hoc reporting and analysis based on the needs of the HR team and various global teams.
• Provide other HR services as needed and requested.


  • Bachelor’s Degree required, preferably in Human Resources, Learning and Development, International Business, or a related discipline
  • 3+ years of progressive experience in Human Resources including at least 2 years’ experience in supporting at least 2 (two) countries in Southern Africa
  • Experience in proactively anticipating, preventing, and managing employee relation issues
  • Working knowledge of multiple human resource disciplines including employee relations, compensation practices, organizational design, succession planning, respectful workplace policies, performance management, and federal, state, and international employment laws
  • Experience with delivering training content
  • Strong relationship building skills
  • Strong conflict management skills
  • Strong interpersonal and negotiation skills
  • Ability to take initiative to identify and anticipate team needs and make recommendations for implementation
  • Ability to work urgently and independently to investigate and solve problems
  • Ability to handle confidential information, regarding all employee related matters
  • Ability to interpret and communicate data
  • Effectively envision, develop, and implement new strategies to address complex HR issues
  • Independently manage multiple conflicting priorities
  • Ability to provide good customer service with patience, flexibility, and sense of urgency
  • Professional, diplomatic, and thoughtful communication skills appropriate for email, web, and phone with people from various backgrounds
  • Strong computer skills: Microsoft Office (Outlook Excel, Word)


  • Non-profit organization experience, ideally in the international non-profit sector
  • Experience with HRIS systems like iCIMS

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