Clinton Health Access Initiative

Senior Manager, HR Operations & Compliance

United States
Full Time
Program (Division)
Human Resources


The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to saving lives and reducing the burden of disease in low-and middle-income countries, while strengthening the capabilities of governments and the private sector in those countries to create and sustain high quality health systems that can succeed without our assistance. For more information, please visit:

CHAI’s employees currently work in over 30 countries around the world and are supported by both in-country HR staff as well as the Global Human Resources (HR) team. Within Global HR, the HR Operations team partners closely with program and country teams across the organization to manage employee life cycle changes for 80% of the organization, provide guidance on compensation and benefits, ensure legal compliance and maintain up-to-date employment data and records for 1800 staff.

The HR Operations team is seeking a Senior Manager to lead and support a team of five staff, responsible for HR administration and transactions across the globe, global insurance and benefits, and labor compliance in the United States (US). Successful applicants will be mission-driven, self-motivated and humble, with experience in global HR operations and US labor compliance.

This role may be based in Boston, MA or in a CHAI program country, pending leadership approval.


  • Oversee a team of direct and indirect reports which manages the execution of day-to-day HR administration and transactions, HR record-keeping, global benefits, US labor compliance and immigration, and other general employee and manager support; including but not limited to:
    • Collaborating with CHAI Payroll to implement salary and other payroll changes
    • Leading Global HR’s relationship with Global Payroll to ensure timely, complete and accurate processing of biweekly and monthly payroll changes and resolution of complex HR/Payroll issues
    • Onboarding and off-boarding, data-entry, benefits enrollments, employment contract management, employment verifications and visa letters, etc.
    • Managing the strategic and day-to-day administration of CHAI’s international and US-based benefits packages, and advising on local benefits plans as needed
    • Managing US immigration processes and record-keeping, with support from external counsel
    • Leading audit compliance efforts for HR Operations (e.g. donor, external and internal audits), including record-keeping, reporting, and responding to audit question
  • Lead strategic and day-to-day HR compliance efforts for CHAI’s US operations at the federal, state, and local levels, maintaining in depth knowledge of employment-related legal requirements, reducing legal risks and ensuring regulatory compliance (includes statutory reporting, record-keeping, etc.), and proactively staying up to date on legal and regulatory changesResolve complex employee compliance and/or operational issues during the recruitment offer stage and/or throughout the employee life cycle, and liaise with CHAI leaders as needed
  • Review and approve all new employment contracts and renewals for CHAI Inc. and non-program country employees for levels 7 and below; review only for levels 8+
  • Lead the strategy and execution of comprehensive, polished communications related to HR operations and compliance matters, including:
    • Creating policy, process and guidance documents for HR colleagues, employees, managers and CHAI leadership
    • Drafting written notifications to impacted parties regarding changes and updates in laws, benefits and/or policies as well as resolution of compliance matters
  • Manage relationships with internal and external partners (e.g. external legal counsel and vendors) as it relates to HR operations and compliance
  • Proactively provide training and coaching to other HR colleagues on HR operational processes, benefits, and employment-related compliance requirements and best practices
  • Support program and non-program countries with operational and compliance matters
  • Independently manage medium to large complex projects, including managing deadlines, communication, record-keeping, and collaborating with internal and/or external stakeholders to ensure timely and successful completion of deliverables
  • Miscellaneous administrative duties related to HR operations support e.g., the preparation of shipping requests, facilitation of signature requests, document storage, etc.
  • Travel internationally as needed
  • Perform other duties, as assigned


  • Bachelor’s degree and 7+ years of progressive experience in Human Resources, global organization experience preferred
  • Strong global HR operations and US labor compliance experience
  • Familiarity with international labor law and expatriate and local national employment
  • Experience in an NGO setting preferable, especially in an international development organization
  • Excellent written and verbal communication skills
  • Experience managing a team as well as experience managing staff that work in a managerial capacity; experience with remote management is a plus
  • Ability to communicate effectively with a diverse group of employees and outside contacts at all levels
  • Strong aptitude for developing and maintaining record keeping for compliance and knowledge management
  • Ability to exercise sound and timely judgment and maintain confidentiality of sensitive information
  • Demonstrated strong analytical and problem-solving skills
  • High level of attention to detail
  • Process and execution orientated in order to manage multiple priorities while accomplishing departmental and organizational goals
  • Demonstrated experience with internet-based research and general office automated systems
  • Experience with Microsoft Office (Outlook Excel, Word) and with HRIS systems highly desired
  • Fluency in spoken and written French or Spanish considered a plus

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