Clinton Health Access Initiative

Associate, COVID-19 – Community Based Programs and Communication

South Africa
Temporary | Full-Time
Program (Division)
Country Programs - South Africa


The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to saving lives and reducing the burden of disease in low-and middle-income countries, while strengthening the capabilities of governments and the private sector in those countries to create and sustain high-quality health systems that can succeed without our assistance. For more information, please visit:


CHAI approaches some of the most pressing issues in global health with a business-oriented strategy to fundamentally change the underlying economics. CHAI’s solution-oriented approach focuses on improving market dynamics for medicines and diagnostics; lowering prices for diagnosis and treatment; accelerating access to lifesaving technologies; and helping governments build the capacity required for high-quality care and treatment programs. By addressing global market failures and accelerating access to the most effective, high- quality health products at affordable and sustainable prices, CHAI helps patients access the care and treatment they need.


Team Overview:

The first case of corona virus disease 2019 (COVID-19) was reported to the World Health Organization (WHO) in December 2019 and in January 2020, the WHO declared the COVID-19 outbreak a public health emergency of international concern (PHEIC) and subsequently in March 2020 as a pandemic. To respond to COVID-19, South Africa’s National Department of Health (NDoH) set up an Incident Management Team (IMT) and partnered working nationally and provincially to coordinate the health response and provide stewardship and strategic guidance to ensure successful and sustained implementation. The COVID-19 pandemic is having a profound impact on South Africa’s health care system and has impacted overall health outcomes, specifically in the areas of child immunisation, comprehensive SRMNH, diagnosis and treatment of tuberculosis and HIV, and management of chronic diseases - either because people do not think that facilities are open throughout the different levels of lockdown; or because they are reluctant to leave their homes; or are unable to afford transportation to the necessary facility. As such, there is a need to support COVID-19 efforts while working cross functionally with a view of providing an integrated approach to services.


Position Overview:

CHAI seeks a highly entrepreneurial, energetic, results-oriented and self-motivated individual to support CHAI’s COVID-19 efforts while working cross functionally with a view of providing an integrated approach to communication to drive behavior change and effectively improve health outcomes. The Associate will join a diverse team to support the Department of Health (DoH) to identify opportunities to run effective offline and online campaigns during COVID-19 and work with the team to deliver on the strategic objectives. The Associate will also be responsible for developing and coordinating high- impact partnerships with the DoH, implementing NGOs, social businesses and educational institutions to build workable and sustainable solutions to strengthen healthcare systems. reach our target market. This role is focused on implementation and will require a very “hands-on” approach.


Successful candidates will have excellent communications skills, be able to function independently, be self-motivated, can thrive in challenging environments, be able to adapt to the differing needs of the program and have a strong commitment to excellence. The Associate will provide support both strategically and analytically.

This post will require attendance and meetings in locations such as the Department of Health. We would ask candidates to note this fact and request that any candidate who have concerns about covering these to raise them at the interview. The position is based in Pretoria, South Africa and report to the Program Manager for Community Based Programs and Communication.


This is a short term position with a proposed end date of December 31st, 2020.


Key responsibilities will include, but are not limited to, the following:

  • Development and Execution of the Social Behavior Change Strategy through various delivery channels including but not limited to email marketing, PPC, SEO, display advertising, content marketing, activations, school outreach marketing etc.;
  • Coordinate online and offline campaigns in line with DoH objectives;
  • Investigate new market opportunities, and test viability through small scale testing;
  • Ensure brand consistency with all published marketing collateral;
  • Monitor, evaluate and report on performance;
  • Support NDoH in all aspects of SRH strategy with planning and implementation activities, ensuring CHAI’s ongoing alignment with the DoH strategic goals and priorities;
  • Translate objectives provided by the government, donors, and other partner organizations into clear activity plans, and provide guidance to the SRH team and DoH on prioritization of initiatives;
  • Manage and establish collaborative relationships with the DoH, suppliers, partner organizations and other relevant stakeholders;
  • Participate in working group(s) to support evidence generation for implementation of initiatives to optimize access to commodities and equipment;
  • Ensure communication and alignment of activities across government, partner stakeholder’s efforts and across other CHAI programs in South Africa to ensure coordination and successful execution of the program;
  • Represent the program in meetings and workshops;
  • Partner with the Program Manager to provide thought leadership and strategic guidance to the team;
  • Support the Program Manager on key deliverables and ad-hoc requirements, as needed.


  • Bachelor's degree/diploma in Marketing, Communications, Advertising, Public Health, Business or a related field;
  • Minimum of three years professional experience in a private or public sector setting and with increasing levels of responsibility and experience;
  • High levels of proficiency in Microsoft Excel, Word, and PowerPoint;
  • Entrepreneurial mindset; demonstrated ability to work independently on complex projects and solve challenging problems, in a high-pressure, fast-paced environment;
  • Strategically minded, able to think creatively around long-term program objectives and the detailed steps necessary to achieve these goals;
  • Demonstrated ability to multi-task with a strong commitment to excellence, both internally and externally, and with limited structural support;
  • Demonstrated organizational and leadership skills;
  • Exceptional diplomatic and interpersonal skills, and ability to build strong professional relationships with a range of stakeholders in a challenging, multi- cultural environment;
  • Ability to navigate complex governmental and organizational processes and favorably influence decision-making in a professional and collaborative manner;
  • Willingness to travel.


  • Experience in managing a marketing team within the health space (private or public space);
  • Experience with relationship management at both a national government level and community organisation level.



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